Royal Village Shopping Center

Não vá para este lugar, já viajamos três vezes a Cozumel este lugar não pode ser classificado como resort. Tudo nele é horrível, acomodação, comida, funcionários. Preste atenção somos pessoas simples sem frescura, mas sair de casa para passar trabalho é brabo. Tudo neste lugar funciona na propina ou gorjeta para você ser bem atendido, o site hotels tá queimando sua imagem com anúncio do jeito que faz de um lugar simplesmente horrível. Adoramos Cozumel tanto é que nossa reserva era de 10 dias e simplesmente abandonamos com 5 dias. Fomos para outro lugar porque sair de casa para passar trabalho e ainda ouvir da atendente do hotel dizer que este lugar era voltado para família mexicana, como quem diz , está te sentindo mal, saia. Começa que o quarto da foto é totalmente diferente do que é, chuveiro não funciona tive que pedir concerto que durou uma manhã inteira, comida e café é terrível, olha me desculpa vou parar por aqui porque o que era para ser férias boas virou um pesadelo.

We had a wonderful stay, everyone was very attentive and friendly. Staff always greeted us with pleasure and had helpful recommendations on activities and restaurants on the island. The drinks were incredible, the front desk was super helpful! They helped get us taxis and always answered all of our questions. Unfortunately the only upsetting thing was the food, we tried 3 restaurants that the resort had to offer and the food very much tasted like “cafeteria food”, just very poor quality. This forced us to leave the resort to eat elsewhere. But everything else was a 10/10.

We came back to Secrets Aura Cozumel for the fifth time over the July 4th holiday and, as usual, had a wonderful time! We didn't get the Preferred Club Ocean View Superior room we requested at check in but Glendy in the Preferred Club check-in office helped us into room 1444 the next day! Thank you, Glendy! We were surprised to find the hotel planned two big beach parties with buffet dinners during our stay. On July 4th, a huge celebration including fireworks and live band. The next night they used the same setup for a Mexico vs. UK soccer game beach watch party. The tacos were wonderful! We had dinner at Bordeaux twice during our stay and the meals prepared by Chef Jenny and her staff were wonderful! Yuriana took care of us for our first dinner and worked so hard to ensure we a great dinner experience and is so very kind! Our second dinner our old friend Miguel Sanchez served us and again provided the very best high end dinner experience one could ask. Miguel immediately remembered us from our previous visits when had breakfast and lunch at Oceana by the beach which was very nice. William demonstrated his considerable skill while providing us a memorable dessert experience with his fiery preparation of Bananas Foster, so cool! We made new friends during breakfast and lunch at Oceana including Sergio, our server for most meals, and Rosanna and Emily. Such wonderful people and very kind to all the guests. Thank you all for making our stay one to remember! :-)