Vilas em Ribeira Grande,

"I booked the hotel through Expedia, based on the photos I saw there. The reality is far from the actual photos. The rate was a 5-star hotel rate or a high-end boutique hotel at $ 150; the reality is a 3-guesthouse. The location was on an unsafe street; the room was dirty, the bedsheet was old and looked uncleaned, and the toilet was broken and very dirty. When we arrived, there was no one at the reception, and we had to wait 30 min until someone in the street helped us call the guy. Although we...

"Correu tudo muito bem, funcionários excecionais."

"I booked the "suite" after reading other reviews, and it is a tiny little sweat box up three flights of stairs. Wild to charge so much for so little value. What saved it was the view, which is indeed lovely, and the kindness of the staff. "

"Excelente! A Dulce foi fantástica na forma como nos recebeu. Uma excelente anfitriã"

"The view from Belvedere is breathtaking, but the property is extremely far from the harbour and involves a long, tiring trek with countless stairs. The room, although described as a suite, is very basic and more in line with a 3-star standard at best. The staff did try to help, but their capacity was limited. The receptionist was unable to assist with luggage despite the many stairs; fortunately, our driver helped us. She also recommended a restaurant on arrival which turned out to be dreadful —...

"Confusing check in and inconsistency with communication."

"Bom para família "