Casas de Férias em Retford, ENG

"The room is well renovated and everything works, mainly the shower. The breakfast is excelent, but expensive. There are some work in progress on the square in front of the reception, with the street interrupted, so the taxis and ubers sometimes don’t come to the right place. But it is a good location anyway to walk to the nice city centre of the (former) “steel city”, already converted to pedestrian streets. There was a fire alarm once in an ungodly hour, with everybody using the stairs to go out. It was not clear if someone in a given room made some smoke or if it was a failure on the programmed weekly fire exercise."

"I had made a call prior to check in to request parking, advised to get there early and ask at desk. This was incorrect and there were no spaces available. At 15.12, after standing in a queue for over 15 mins I am told my room was not ready, the manager came out and was totally disinterested in me as a customer, but found one that would be in another 5 mins. No apology what's so ever!! The staff member said I hope it will be better next time, to which I replied "I doubt there will be a next time" When I went to dinner my choice, battered haddock wasn't available, i think on a Saturday early evening this is totally unacceptable. The shower screen had black mould along the bottom which had been sealed in with sillicon, the kettle lid was broken making a refil almost impossible and the hairdryer had no nozzle to style my hair.. Resulting in "I won't be booking with you again". Regards Sue Smith"