Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We love the location of the house, the amenities were tidy and clean. We enjoyed our stay, we had 4 adults and 5 children. What was a massive issue for us was the hot water kept running out? I called the property manager and he said there wasn't anything he could do about it and he said no one had complained before - which wasn't true. Nor was this informed to the guests prior or on the App. I think guests would appreciate if they are informed of the limited supply of hot water. Therefore guests can plan shorter showers, not baths! We had 4 remaining guests who had cold showers most nights or waited 3 hours for the hot water to return. The property advertises it accommodates 12 guests, however with the hot water limited capacity there will be people with cold showers. It was already uncomfortable with 9 people in the house. Fire Place - Please invest in proper fireplace tools to use. There was only 1 metal rod, no matches or lighter to start the fire. This is a risk to the guests and to the property. Tea and Coffee - Please check that the coffee and tea are well stocked. There was no tea in the tea canister and enough coffee for four cups. It's very unwelcoming when it states coffee and tea is supplied -but empty. Laundry Powder - The canister had enough for 1 wash. We stayed for 6 nights, please check that there's enough supply considering the rate guests are paying per night. We appreciated there was a dryer was located in the garage, but it wasn't on the App. Please include it in the App. The dryer was very useful during our ski trip. Unfortunately, the hot water issue is enough that I won't return to the same property. I hope the feedback is helpful to improve the property and the experience for future guests. Thank you.