4/10 - Insatisfatória
Desiree
Viagem em grupo, Viagem a dois
2 de dez. de 2025
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Misleading Listing & Very Disappointing Stay
I booked this trip through Expedia for Thanksgiving believing I was reserving The Excellence Resort in Punta Cana. The listing was extremely misleading, and I later discovered the reservation was actually for The Excellence Club at Finest Punta Cana, a completely different property. Because of this, I read the wrong reviews. Had I seen the reviews for Finest, I would not have booked.
My main requirement was an adults-only, no-children environment. This was a child-free vacation for me. Expedia’s listing implied this, especially in the Excellence Club section, but the reality was the opposite. Children were everywhere—near the restaurants, pool, and bar. Even the adults-only areas were within earshot of family spaces. This is not the experience I paid for.
The food quality was also extremely poor. Much of it was cold or undercooked, and I watched spills (including a dropped egg) sit on the floor for over 45 minutes without being cleaned until we asked. Staff were polite but scripted, and very little could be resolved.
Yes, this was a “deal,” but so was the hotel I thought I booked. I would not book through Expedia again like this because I no longer trust that the listing accurately reflects the property.
I will also be sharing my experience directly with the resort and on Yelp and social platforms so others are not misled.
Desiree
Hospedou-se por 4 diárias em nov.. de 2025
