4/10 - Insatisfatória
Mandy Eileen
Viagem com a família
1 de dez. de 2025
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I stayed at the resort for four days, and from the moment I arrived I felt uneasy and regretted my decision. Unlike other areas of the Dominican Republic I’ve visited, this location was nerve‑wracking and unsettling. My room, situated in the main corridor, was constantly noisy with staff playing loud music, shouting, and being disruptive at odd hours. On the first day, I discovered a bloodstain on the bed cover and mattress that housekeeping never replaced, shelves crawling with ants, and a floor marked by a large spill that was never cleaned. Housekeeping did not sweep or mop, and only half‑heartedly made the bed, leaving me to shake out my own sheets. The walls showed multiple layers of paint covering mold, and construction in the adjacent room caused cracks in my walls, with debris left in the shared walkway that was never cleaned. The food was consistently terrible—burnt French toast, scorched eggs, rubbery pancakes, undercooked meat, and pasta so salty it was inedible. Even staff complained about their own food quarters. Drinks were watered down and tasted odd. On the beach, guests were relentlessly harassed by merchants returning repeatedly, making it feel more like a crowded market than a relaxing escape. To make matters worse, restaurants and activities listed on the app were unknown to staff, leaving guests confused. If I could have returned home on the first day without losing money, I would have.
Mandy Eileen
Hospedou-se por 4 diárias em nov.. de 2025
