Dear Andrew, Thank you for choosing Extended Stay America and sharing your experience. We're delighted to read that you found the setup of our location convenient and appreciated the easy access to the stairwell for the back entrance. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was a pleasure to host you, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management

Dear Louise, We appreciate your feedback and apologize for the challenges you encountered during your stay. Ensuring a clean and safe environment for our guests is paramount, and we regret falling short of this standard. Though we're glad you received your refund, we will share your comments with our team to ensure our future guests are not similarly impacted. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Anamika, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Courtney, We are delighted you found our staff accommodating during your stay. Providing exceptional service is our priority, and we are glad that our team members made a positive impression on you. Your feedback is invaluable as we strive to improve our guest experience continuously. We appreciate your kind words and hope to have the opportunity to welcome you back for another pleasant stay in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Jamie, We're delighted you interacted positively with our front desk team member during check-in. Providing friendly and welcoming service is essential, and we appreciate your kind words. We look forward to serving you again in the future!Sincerely,Hotel Management

Dear jamie, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We regret that our dish service did not meet your expectations and that you experienced noise disturbances. We are addressing these concerns with our team to ensure improvements in our services and facilities. Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back for another stay.Sincerely,Hotel Management

Dear James, Thank you for bringing this to our attention. We apologize for the oversight with the patio cleanliness. Maintaining a clean and pleasant environment is important to us, and we will address this issue with our housekeeping team to ensure it is promptly cleaned and maintained regularly. Your feedback is valuable, and we appreciate your understanding. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Diana, Thank you for your kind words and for choosing to stay with Extended Stay America. We're delighted to hear that you found our hotel to be a pleasant place to stay and that our pricing met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience. Sincerely,Hotel Management

Dear Jared, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Drew, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to better your stay.Sincerely,Hotel Management

Dear Bobbie, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Mikaela, Thank you for your feedback and for being our guest. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit.Sincerely,Hotel Management

Dear MaryAnn, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Renee, We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to ensuring a comfortable stay for all guests. If you encounter specific issues, please don't hesitate to reach out so we can address them promptly. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear ROY, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and appreciated the hospitality provided by Grace. However, we apologize for the disappointment with the issues mentioned. Your remarks are vital; we will share them with our concerned team for improvement. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management

Dear Guillermo, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered with your reservation and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Manuel, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience the AC unit may have caused. Our maintenance team is actively addressing the issue to ensure a more comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Jody, Thank you for staying with Extended Stay America and sharing your review. We are pleased to know that you enjoyed the convenient location with lots of shopping and restaurants nearby. We are also glad you loved the kitchen and the comfortable bed. However, we apologize for the inconvenience regarding the payment policy, the loud heater in your room, and the challenges with the key card. We will address these issues internally to ensure improvements. Regarding breakfast, we're sorry it didn't meet your expectations; we'll review our offerings to provide a more satisfying experience. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again. We also regret the internet service issues and maintenance issues during your stay. We appreciate you bringing this to our attention and also for your patience.Sincerely, Hotel Management

Dear Rebecca, Thank you for taking the time to tell us about your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry for falling short in some aspects, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Hector, Thank you for sharing your feedback about your recent stay at Extended Stay America. We appreciate your positive feedback on the convenient location surrounded by shops and the tranquility of our property. It's great to hear that you found the area accessible and enjoyed a quiet stay. If you have any further comments or suggestions, feel free to share. We look forward to hosting you again for another pleasant experience. Safe travels!Sincerely,Hotel Management

Dear Gerald, Thank you for sharing your feedback about your recent stay. We appreciate your observations, and we're glad to hear that you found the room clean. We understand the challenges with external factors like traffic planning and are sorry for any inconvenience. Your insights help us improve, and we hope you'll consider staying with us again, providing an opportunity to deliver a better experience. Safe travels!Sincerely,Hotel Management

Dear CLAUDIA, We sincerely apologize for the inconvenience and disappointment you encountered during your recent stay with us. It's disheartening to learn about the issues you faced with the Wi-Fi and the property's cleanliness. Please rest assured that we are actively addressing these concerns with our team to prevent such occurrences in the future. We value your feedback and regret that your experience did not meet our usual standards. We appreciate your understanding and hope you will consider giving us another chance in the future.Sincerely,Hotel Management

Dear Kimberly, We apologize for any inconvenience you experienced during your stay. It is not appropriate to charge for a service dog, as they are protected under the ADA, and we're sorry for any misunderstanding. Additionally, we regret that there were noise disturbances in the hallway, which hindered your sleep. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Portland.Sincerely,Hotel Management

Dear Yvonne, Thank you for including Extended Stay America in your travel plans. We are delighted you enjoyed your stay and glad you loved our pet friendly environment. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Jordan, We apologize for the inconvenience caused by the false alarm that led to the evacuation of the hotel. We understand that this must have been disruptive, especially during the early morning hours. Apart from this, we are glad that the room was clean and that our staff provided excellent service. We are also pleased that our location worked well for you. We appreciate your understanding and patience during the situation, and we hope to welcome you back again for a more pleasant stay in the future.Sincerely,Hotel Management

Dear Marlane, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to hear you had an enjoyable, comfortable stay, and our location, close to restaurants and shopping within walkable distance, was perfect for your visit, and it was convenient to have a kitchen in the room. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear Melissa, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Lana, Thank you for staying with us. We are pleased you enjoyed your overall stay. However, we will share your comments regarding the dustbin with the appropriate individuals. We cannot improve our service to our guests without feedback, so we thank you for sharing. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management

Dear Allen, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management