Vilas em Port Clinton, OH

"We were checked into an accessible room. When we came back from dinner we took our shoes off and our socks were soaking wet and we could smell mold. The carpeting from the air conditioner to the bed was soaking wet. They moved us to another room but the shower chair from the other room did not fit. We had to turn it sideways and it was difficult to get in and out of the shower. I'm requesting a credit for the stressful beginning to our stay. I thought the rooms were inspected before checking in...

"Honestly, it was not a great experience and I wouldn't go back. The outside of the property looked great and was well maintained. The scenery and the outside patio area were great. The lobby and common area were also nice and well maintained so I was very hopeful. The rooms and pool area were a different story though. Our room smelled kind of like old garbage and rotting food. The bathroom also smelled pretty bad. It was kind of musty smelling, like dirty laundry. The AC kept shutting off before...

"The room was really nice and clean and I loved how close it was to the water"

"No heater"