4/10 - Insatisfatória
Alice L.
29 de jul. de 2024
Pontos positivos: Limpeza
Great house, awful management
The house is really nice however the management of the property is awful. They leave a ‘welcome pack’ which includes 2 satchets of (in their words) 0.2g of pepper and salt. The house is baron - so to cook you need to spend a small fortune on all the essentials. For a house of this price I would expect some basic essentials to make the stay comfortable and to feel welcome. They sent a few emails suggesting we check in online beforehand as it would ‘make for a smoother check in process’ we didn’t get round to doing it and when we arrived at the airport we were told very rudely on the phone that it was mandatory and they needed every guest to check in with the passport and home addresses otherwise they wouldn’t give us the details on how to get to the house. Charming as 2 of the guests were on the flight behind so we had to wait at the airport until they landed (2 hours later) before we could enter their details and the house I formation was released to us. Appalling customer service. The pool guy came to clean the pool at 8am on our last day meaning we couldn’t enjoy a last morning swim before checking out at 10am. Essentially meaning our holiday needed then rather than the (already early) checkout time of 19am. Check in is 5pm as well and they are completely unaccomadating jn those times being flexible at all. Also in the ‘welcome pack’ is 2 dishwasher tablets and 2 bin bags. Yet you’re expected to keep the house clean and tidy so yes that means they expect you to buy cleaning
Alice L.
Hospedou-se por 3 diárias em jul. de 2024