4/10
I've never given a negative review for a property, and feel terrible doing it now. That said, I feel like it's my responsibility to let others know that you will not get what you pay for at this hotel. It is definitely not 5-star.
First, the positives: The location on the lake is beautiful, and we enjoyed the adjacent walking trail, proximity to the village, and gorgeous views from the lounge and restaurant. In general, I feel like the staff want to be helpful, and David genuinely tried. We liked having the spa, but I'll write more about that. Breakfast was outstanding, even though the service was lacking.
Negatives: Quite simply, this hotel is understaffed. Most seemed pleasant, but stressed and unable to fully do their job. Don't expect a concierge or any real help... They either don't know the answers to questions or don't have the time. The spa was nice to have on-site, but one of the hot tubs was always lukewarm or fully drained/empty. We had a Woodland Suite and the room was very dated and SUPER loud. We could hear absolutely everything in the hallway and the TV from the room next to us. Our coffee maker was broken and didn't get fixed or replaced over our three nights there. The bathroom smelled like urine. When we made a complaint about the noise on our first evening, we were told a manager would be advised. No one ever followed up with us.
This hotel has great potential and may be the best in the area. It's just not worth the price and definitely not 5-star.
Lisa
Hospedou-se por 3 diárias em mai. de 2025
