Casa inteira

Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

Galeria de fotos de Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

Geladeira, micro-ondas, fogão, cooktop
Terraço/pátio
4 quartos, escrivaninha, ferros/tábuas de passar roupa, berço de viagem
Piscina aquecida
Smart TV, escritórios

Avaliações

9,8 de 10
Extraordinária

Casa inteira

4 quartos3 banheirosAcomoda 10 pessoas143 m²

Comodidades populares

  • Piscina
  • Cozinha
  • Lava-roupa
  • Secadora
  • Wi-Fi grátis
  • Ar-condicionado

Adicione as datas e descubra os preços

Sobre esta propriedade

Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

  • Part of the PHX Stays Luxe Collection — our portfolio of top-tier, design-forward homes curated for travelers who crave elevated spaces and boutique-hotel experiences in a private settings.
    • Sparkling Heated Pool (additional fees apply)
    • 8 Minutes to Old Town Scottsdale
    • Camelback Mountain Views from the kitchen window
    • 5 miles to Sky Harbor Airport
    • Dedicated Workspace
    • No checkout "chore" list!
    • Top notch communication, from beginning through the end of your stay.

    You will receive a keyless code. Before, during, and after your stay, feel free to reach out to us at anytime. We are dedicated to lightning fast responses and we will get back to you in minutes. During your stay, should you find yourself needing any local recommendations, just drop us a line and we’ll be happy to help! Otherwise, we will respect your privacy, leaving you to enjoy our beautiful space.

    Enjoy all that Scottsdale/ Phoenix have to offer, including quiet tree-lined streets, close proximity to Old town, golf courses, numerous spas, restaurants, bars, hiking and sight-seeing. Enjoy breathtaking views of Camelback Mountain from both the front yard and your kitchen window.

    The Lilly is just 8 minutes to Old Town Scottsdale, 5 minutes to shopping and Camelback Mountain. This ~1600 sq. ft. beautiful home offers a convenient location close to dining, golf courses, pool clubs, nightlife, hiking trails and shopping, while providing highly desired peace and quiet for your enjoyment.

    ✰Sky Harbor Airport - 5.6 miles
    ✰Old Town Scottsdale - 3.5 miles
    ✰Arcadia Park- 1 mile
    ✰Fashion Square Mall - 4 miles
    ✰The Biltmore Fashion Park - 4.3 mile
    ✰The Phoenician Golf Course/Spa/Report - 2.9 miles
    ✰Arizona Country Club - 2 miles
    ✰Desert Botanical Gardens- 4.7 miles

    Once the rental agreement + guest verification have been signed you will receive the keyless entry code.

    CHECK IN: 4:00 PM
    CHECK OUT 11:00 AM
    Unless prior arrangements have been made, late check out after 11:00 will result in $150/hour fee.
    You will have access to the entire home except the owners locked storage closet.


    Fully Stocked w/ meticulous attention to detail

    Sip your morning coffee on the front patio Adirondack chairs, which provide views of Camelback Mountain, while remaining tucked away in this quiet Arcadia Neighborhood. Enjoy a quick walk to OHSO for breakfast or a jog along the beautiful canal. After your jog, take a dip in the private swimming pool. An outdoor dining table provides seating for all. Additional lounge sitting areas are provided next to the pool where you can enjoy a beverage while basking in the glorious Arizona sunshine.

    LIVING SPACE:

    Curl up on the modern sofa or one of the leather barrel chairs and play a game or watch a movie in the spacious living room. A 60" LED Smart TV allows for endless streaming possibilities. The living room has a stunning view of the pool and yard so even while indoors, no experience will be missed!

    KITCHEN:

    •Keurig + Drip Coffee Machine w/creamer and sweetener
    • Fully Stocked Kitchen
    • Storage Containers, mixing bowls, dish towels, sharp knives
    • High end gas stove
    • Pots, pans and baking dishes, spices
    • Separate beverage fridge and a nugget ice dispenser
    • Oversized Kitchen Island with seating

    LAUNDRY:
    Full size stackable washer and dryer
    Laundry soap
    Iron and ironing board

    BEDROOMS
    Master Suite 1:
    King Bed with designer touches
    Desk with pool views
    Luxurious linens
    A LED Smart TV completes the space.
    Private access to pool
    Private bathroom with walk in shower

    Bedroom 2:
    Master Suite 2
    King Bed
    Smart TV
    The en-suite bathroom features a walk-in shower with glass barn doors and marble flooring.

    Bedroom 3:
    Queen bed with trundle
    Smart TV

    Bedroom 4:
    A kids dream (but also functions beautifully for adults too)! You’ll love the fun bunk beds which includes:
    Full bed, twin bed and a twin trundle bed.
    Chill in the bean bag while watching your favorite show on your own smart TV.

    BATHROOMS:
    Master Bath 1 with Walk in Shower, eco friendly toiletries, fluffy towels
    Master Bath 2 with Walk in Shower, eco friendly toiletries, fluffy towels
    Bathroom 3 with Tub/Shower Combo, eco friendly toiletries, fluffy towels, generous counter space and marble mosaic tiling.

    OUTDOOR:
    Pool heating available for an additional $125/day heated up to 85F, 48-hour advance notice required.
    Day Bed for lounging
    BBQ with propane
    Dining Table
    Sitting Area
    Corn hole
    Pool loungers
    Pool Towels
    Outdoor Games
    Front Porch with 4 Adirondack chairs
    NOTE*There is No Pool Gate

    • Pack and Play
    • High Chair

    PARKING: We have a large circular covered driveway parking



    HOUSE RULES & IMPORTANT INFORMATION

    Please take a moment to read through the following before booking. We want your stay to be enjoyable and stress-free for everyone.

    🎉 NO PARTIES OR EVENTS
    State law strictly prohibits parties or events at this property. This is a residential neighborhood, and we kindly ask all guests to be respectful of our neighbors. Quiet hours are observed from 10:00 PM to 7:00 AM.

    The home is equipped with Noise Aware, a noise monitoring device, which measures decibel levels only it does not record audio or video. We will be notified if noise exceeds acceptable limits. Please be aware that violating local noise ordinances carries an initial fine of $2,000.

    📷 SECURITY CAMERAS
    For the safety of guests and the property, we have a camera on the front of the home and back gate for security. There are no cameras inside the home.

    ✅ RENTAL AGREEMENT and GOVERNMENT ID – REQUIRED
    This property requires a rental agreement and a government issued ID within 24 hours of booking. Your reservation is not confirmed until verification is completed.

    Access will not be provided without successful completion.

    As part of verification, guests will be asked to:
    • Submit a valid government-issued ID
    • Sign a Rental Agreement and Prearrival Form

    The ID must match the primary guest name on the reservation.

    ⚠️ CANCELLATION POLICY RELATED TO VERIFICATION
    If you choose not to complete verification, please cancel your reservation yourself within 24 hours of booking to receive a full refund (if eligible under cancellation policy).

    Refunds will not be issued for cancellations resulting from a refusal, delay, or failure to complete verification after that window. We are unable to cancel reservations on behalf of guests who did not complete this step.

    We appreciate your understanding and look forward to hosting you!

    When you stay in any of PHX Stays properties you'll always be stocked with the luxury basics to help you feel right at home! We provide: High speed Wifi, Smart TV's, fully stocked kitchens, complimentary coffee & tea, toiletries, luggage racks and freshly laundered linens and towels. You'll also find a starter pack of toilet paper, paper towels, garbage bags, dish soap, dish pods, and laundry detergent.

    Top notch communication, from beginning through the end of your stay.
    The Lilly is a PHX Stays property.

    By booking our home you are agreeing to our house rules.

    Need different dates or something bigger? Click on our profile pic to check out our other nearby properties.

    CONCIERGE SERVICES:
    As part of the PHX Stays Luxe Collection, guests also enjoy access to our dedicated Concierge Team. We offer elevated add-ons like custom charcuterie boards, celebratory décor, romantic setups, fridge stocking, and private chef experiences — all designed to turn your trip into something extraordinary. (Advance notice required; fees apply.)

    SERVICE PROVIDERS:
    During your stay, you may encounter service providers who help with the maintenance and upkeep of our home. Below is the schedule.
    NOTE: days are subject to change


    TPT License Number 21420296
    STR Permit STR2024-005509

Comodidades da propriedade

Piscina/spa

  • Piscina aquecida
  • Piscina particular

Internet

  • Disponível na casa: Wi-Fi grátis

Estacionamento e transporte

  • Estacionamento no local

Cozinha

  • Cooktop
  • Cozinha com ilha
  • Forno
  • Geladeira
  • Lava-louças
  • Máquina de café/chá
  • Micro-ondas
  • Panelas, louças e utensílios de cozinha
  • Torradeira

Opções para refeição

  • Mesa de refeição

Quartos

  • 4 quartos
  • Roupas de cama fornecidas

Banheiro

  • 3 banheiros
  • Secador de cabelo
  • Toalhas fornecidas

Espaços comuns

  • Mesa de refeição

Entretenimento

  • Jogos
  • Smart TV

Áreas externas

  • Churrasqueira
  • Pátio
  • Pátio cercado

Itens de lavanderia

  • Instalações de lavanderia
  • Máquina de lavar

Espaços de trabalho

  • Cadeira para escrivaninha
  • Escritório
  • Escrivaninha

Conforto

  • Aquecimento
  • Ar-condicionado

Animais de estimação

  • Não aceita animais de estimação

Acessibilidade

  • Se você tiver solicitações específicas de acessibilidade, fale com a equipe da propriedade usando as informações contidas na confirmação da reserva.
  • Caminho bem iluminado até a entrada
  • Piso de madeira nas áreas comuns
  • Propriedade com apenas um andar
  • Não é permitido fumar nesta propriedade

Serviços e conveniências

  • Ferro e tábua de passar roupa

Atividades

  • Piscina aquecida

Recursos de segurança

  • Propriedade com detector de monóxido de carbono, conforme indicado pelo anfitrião
  • Propriedade com detector de fumaça, conforme indicado pelo anfitrião
  • Kit de primeiros socorros
  • Extintor de incêndio
  • Fechadura de segurança

Informações gerais

  • Chuveiros com baixo consumo de água
  • Filtros de café e chá reutilizáveis
  • Interruptores que economizam energia nos quartos de hóspedes
  • Pelo menos 80% da iluminação com luzes LED
  • Produtos de toalete biodegradáveis
  • Reciclagem
  • Tamanho da unidade: 143 m²
  • Uso de produtos de limpeza biodegradáveis
  • Vasos sanitários com baixo consumo de água

Propriedades semelhantes

Políticas

Check-in

Check-in a partir de 16h
Disponibilidade de check-in e check-out sem contato
Idade mínima para o check-in: 21

Check-out

Check-out até 11h.

Instruções especiais para o check-in

Você vai receber um e-mail do anfitrião com as instruções para o check-in e check-out.
A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.

Animais de estimação

Animais de estimação não são aceitos

Crianças e camas extras

Crianças são bem-vindas

Eventos

Não permite a realização de eventos

Política para fumantes

Não é permitido fumar

Informações importantes

O que você precisa saber

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, kit de primeiros socorros e trava de segurança.
Esta propriedade é gerenciada por meio da Vrbo, um de nossos parceiros. Você vai receber um e-mail da Vrbo com um link para uma conta, onde pode alterar ou cancelar a sua reserva.
Número de registro da propriedade STR-2024-005509

Informações a área

esta casa de temporada fica em Camelback East, um bairro de Phoenix. Quem gosta de fazer compras pode encontrar boas ofertas em Scottsdale Fashion Square e Biltmore Fashion Park. Para quem deseja conhecer um pouco das belezas naturais da região, a recomendação é explorar Camelback Mountain e Desert Botanical Garden. Chase Field e Mortgage Matchup Center oferecem uma programação de eventos e jogos. Confira nosso guia de viagem sobre Phoenix.
Ver mais propriedades para aluguel por temporada - Phoenix
Mapa
Phoenix, AZ

Nos arredores

  • Arizona Canal
    9 min de caminhada - 0.8 km
  • Arcadia Park
    19 min de caminhada - 1.6 km
  • Ice Chalet
    4 min de carro - 2.3 km
  • Shemer Art Center
    4 min de carro - 2.7 km
  • Biltmore Fashion Park
    9 min de carro - 6.0 km

Opções nos arredores

  • Estação 38th Street - Washington - 7 min de carro
  • Aeroporto Internacional Sky Harbor (PHX) - 10 min de carro

Restaurantes

  • McDonald's
    3 min de carro
  • Chick-fil-A
    19 min de caminhada
  • Circle K
    15 min de caminhada
  • Starbucks
    3 min de carro
  • Chipotle Mexican Grill
    3 min de carro

Perguntas frequentes

Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 tem piscina?

Sim, esta propriedade tem uma piscina. O tipo de piscina disponível é piscina aquecida.

Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 é ideal para quem viaja com animais de estimação?

Não, animais de estimação não são permitidos nesta propriedade.

Quanto custa o estacionamento em Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?

Estacionamento no local disponível na propriedade.

Qual é o horário de check-in em Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?

Horário de início do check-in: 16h.

Qual é o horário de check-out em Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?

Horário de check-out: 11h.

Onde fica Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?

Em Camelback East, esta casa de temporada fica a 1 km de Arizona Canal e a 5 km de Papago Park e Papago Golf Course. Tempe Town Lake e Camelback Mountain também ficam a 10 km.

Avaliações sobre Charming Arcadia Gem | 2 Master Suites | Heated Pool | Best Location | Sleeps 10

Avaliações

Extraordinária

Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 24 de 26 avaliações
Nota 8 - Boa. 1 de 26 avaliações
Nota 6 - Ok. 0 de 26 avaliações
Nota 4 - Insatisfatória. 0 de 26 avaliações
Nota 2 - Terrível. 1 de 26 avaliações

9,8

Limpeza

9,6

Localização

Avaliações

Verificada

8/10 - Boa

Mary J.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
We loved the location, & the layout of the bedrooms.
Hospedou-se por 3 diárias em dez. de 2025
Verificada

10/10 - Excelente

Marc E.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Awesome!
Hospedou-se por 14 diárias em ago. de 2025
Verificada

10/10 - Excelente

Craig F.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location and clean property!

My family of 3 enjoyed staying here at the Lilly and everything was as advertised. Great communication with the property owner throughout the stay, too!
Hospedou-se por 4 diárias em mai. de 2024
De um site parceiro

10/10 - Excelente

David H.

Outstanding

Truly a great property with excellent, customer centricity.
Verificada

10/10 - Excelente

Peri R.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Roomy Clean and Beautiful

Great place to stay in Arizona. It is roomy, and clean and provides nice amenities like coffee and everything else you need. We appreciated being able to stay in this great rental property. Thank you!
Hospedou-se por 2 diárias em mar. de 2025
Verificada

10/10 - Excelente

Cindy C.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Wedding weekend

Great house in a great location! Worked out perfectly for our family.
Hospedou-se por 4 diárias em abr. de 2024
Verificada

10/10 - Excelente

Rachael K.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Getaway

Stop looking. Great place. You won’t be disappointed!
Hospedou-se por 3 diárias em mai. de 2025
Verificada

10/10 - Excelente

Thomas K.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

5 Stars

We had a great stay. The neighborhood was quiet and pleasant. The property manager was very attentive to our needs. Would recommend!
Hospedou-se por 3 diárias em mar. de 2025
Verificada

10/10 - Excelente

Dmitri M.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Enjoyed stay

Very nice property. Very clean and easy to communicate with host. Nice neighborhood close to shops and canal trail for exercise.
Hospedou-se por 5 diárias em mar. de 2025
De um site parceiro

10/10 - Excelente

Kevin B.

Great place !

We have rented from Phx Stays on multiple occasions at 2 different properties. They provide an excellent experience, thoughtful layout and amenities. Great neighborhoods, everything as advertised and more
Verificada

10/10 - Excelente

Robert C.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Phoenix Wedding

This property was perfect for our situation. It had all the amenities and space we needed. The home was conveniently located in a nice, quiet neighborhood.
Hospedou-se por 4 diárias em nov. de 2023
Verificada

10/10 - Excelente

Kristen L.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Wonderful House

Super clean, has everything.
Hospedou-se por 2 diárias em jan. de 2024
De um site parceiro

10/10 - Excelente

Audri K.

Great spot!

Second year we’ve stayed here for our annual girls’ weekend. Comfortable and terrific location. It’s beautiful and very well maintained. The hosts are great! Easy from start to finish!
Verificada

10/10 - Excelente

Audri K.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Awesome spot to hang out!

We thoroughly enjoyed the house, neighborhood was terrific and host was lovely. It was just as advertised and more. Highly recommend for a group get together anytime!
Hospedou-se por 2 diárias em jan. de 2023
Verificada

10/10 - Excelente

Pamela H.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Perfect Spot

The home was lovely and well appointed. The location fit in well for our Phoenix plans and accommodated our group well. Host was very accessible for any questions. Pool was a bonus and the neighborhood was well kept and quiet.
Hospedou-se por 2 diárias em out. de 2024
Verificada

10/10 - Excelente

Elizabeth T.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Perfect Property

We loved this house so much, and look forward to staying there again some day. It was so clean and well-appointed, and was just like in the photos. Property managers communicated well, answered our questions promptly.
Hospedou-se por 4 diárias em mar. de 2024
De um site parceiro

10/10 - Excelente

Michelle T.

Best house ever!

Wow! We had an amazing stay at the Lilly! The house is absolutely gorgeous and the layout is perfect with all the bedrooms and bathrooms. The backyard is heavenly with so much space and the perfect size pool! This was really the best place we’ve ever stayed in AZ. Being in Arcadia was amazing and so close to everything. We can’t wait to be back!
Verificada

10/10 - Excelente

Shakari D.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Wonderful gem!

Nice neighborhood and this place had everything!!! From coffee to laundry soap...spices, cooking supplies. Beds were very comfy and linens were top of the line.....Really so well done and perfectly equipped. Super friendly hosts! I can't recommend enough. Will definitely be back!
Hospedou-se por 2 diárias em set. de 2023
Verificada

10/10 - Excelente

Toni C.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Very nice house

The cleanliness was the best of any VRBO property we have rented. It was nice to have 2 bedrooms with ensuites for me and my sister. The kitchen and bathrooms were well stocked. The neighborhood was established and felt very safe. We enjoyed the backyard and appreciated the covered area with the fan as it was very hot there! Very nice and communicative owner!
Hospedou-se por 4 diárias em jun. de 2024
Verificada

10/10 - Excelente

Ginger A.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Lovely, comfortable home

Such a great getaway with the family. My whole family met in Phoenix to celebrate my nieces graduation from law school. Jackie was very responsive whenever I had any questions. Also, at the last minute, she was happy to allow my dad to join our already big group. Everything was clean, organized, and comfortable. I’m so happy we ended up at this property.
Hospedou-se por 4 diárias em mai. de 2024
Verificada

10/10 - Excelente

Brian G.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Beautifully appointed home in convenient, established neighborhood

The Lilly met all of our needs for this trip. We spent a great family day by the pool. We cooked some foodie meals in the well-appointed kitchen. Hung out in the living room for games, movies and conversation. Jackie is a generous host. Beds linens decor lighting etc is all on point. We also loved the proximity to the airport, Scottsdale, Phoenix and many good restaurants
Hospedou-se por 4 diárias em jan. de 2024
Verificada

10/10 - Excelente

Bonnie L.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location, extra charge for heated pool

Outstanding house, kitchen, rooms etc. Beautiful back yard. Only weird thing is first line advertises house w heated pool but requires extra charge to turn heat on. Wasn’t expecting that. Great for families and easy to cook in well laid out kitchen
Hospedou-se por 5 diárias em nov. de 2023
Verificada

10/10 - Excelente

Kelly P.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Definitely coming back!

If you're looking for the perfect getaway in Phoenix, look no further than this stunning five-star! Our 2 week stay was nothing short of spectacular. The moment we walked in, we were greeted by a beautifully decorated interior that perfectly blended modern comfort with a touch of desert charm. The spacious living area was ideal for relaxing after a day of exploring, and the kitchen was fully equipped with everything we needed. Each bedroom was a serene retreat, offering plush bedding and ample space, making it feel like a home away from home. One of the highlights was the private outdoor space, complete with a sparkling pool and a cozy seating area perfect for evening gatherings under the stars. The location was also unbeatable, just a short drive from breathtaking hiking trails and vibrant downtown attractions. The hosts were attentive and went above and beyond to ensure our stay perfect. We truly can't recommend this rental enough; it exceeded all our expectations and made for an unforgettable vacation. We can't wait to return!
Hospedou-se por 12 diárias em jun. de 2025
Verificada

10/10 - Excelente

Ann M.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Perfect Arcadia Location

Lovely property in Arcadia that was perfectly close to everywhere we needed to go for a wedding at The Royal Palms Resort. VERY clean, and enough space for everyone not to feel crowded. The pool is lovely, not too shallow or too deep, and everything was easy to find/use. Our only glitch was needing to send photos of a broken shelf to our host but we got that all sorted quickly. It would be a great place to stay with children as well with two trundle beds plus bunk beds. Minutes from the Phoenix Zoo and Botanical Gardens, Sky Harbor, and food galore. Definitely recommend.
Hospedou-se por 5 diárias em abr. de 2024
Verificada

2/10 - Terrível

Stephanie P.

Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Poor Communication & Lack of Transparency

We had to cancel our stay last minute due to a family emergency and immediately contacted both the owner and VRBO. Acknowledging that we were outside the cancellation policy, we inquired about rebooking for a future date with minimal penalty. The staff indicated that this might be possible and advised us to cancel the stay. However, I was unable to do so through the app and notified the host, who directed me to contact VRBO. VRBO confirmed they had emailed the host regarding the cancellation.When we later attempted to rebook, we were offered a 10% return client discount off the published price. Upon follow-up, the owner stated they had never received the cancellation. VRBO confirmed the email had been sent, but the staff did not acknowledge this. As a result, the stay was never officially canceled, and the owner lost the opportunity to rebook the property.While we understood the cancellation policy, the initial communication suggested some flexibility, which was not ultimately honored. Disappointing.
Hospedou-se por 4 diárias em fev. de 2025