Aproveite toda a propriedade para você e para os outros hóspedes no seu grupo.
Ocotillo Lakes house, golf views, pool heater, BBQ
Summary:
This 4 B/R home is located in a quiet, established neighborhood. The home has been recently furnished and upgraded and includes a pool table. It has an amazing backyard with golf course and lake views, boat dock and overlooking swimming pool (HEATING OPTIONAL) and BBQ grill.
The Space:
Thank you for checking us out!
Please read the entire description as we try to answer the most common questions we get from guests.
This listing is for the entire home including the backyard with pool (HEATING OPTIONAL) and patio area. The home is 2700 square feet with vaulted ceilings and new furnishings. All the essentials are provided such as sheets, blankets, towels, bath and shower toiletries and laundry supplies for your entire group. There is off-street parking available for up to 4 cars (2 garaged). There are no trailer, camper or RV parking accommodations available.
**STAIRS ARE REQUIRED TO ACCESS BEDROOMS**
SLEEPING AREAS:
Master suite with king-size bed and attached full bathroom (main floor plus 2 steps up)
Dedicated office space in Master bedroom
One private bedroom with queen size bed (main floor plus 2 steps up)
Two private bedrooms with queen size beds (lower floor)
Front living room with a queen size sofa bed (main floor)
Guest bathroom in hallway upstairs and in basement
COMMON AREAS:
Large kitchen with all your cooking needs, separate dining area, living room, family room, billiards room and a fully stocked laundry room, hair dryer, iron & ironing board, and vacuum cleaner are also available.
(Children supplies such as high chair and pack n play are available for rent, please ask if needed. $5 per day per item, plus a $35 delivery charge. All fees subject to Arizona sales tax.)
PARKING:
Driveway can accommodate 4 vehicles, 1 standard vehicle garaged (owners vehicle is parked on one side). No overnight street parking allowed.
** No Trailer or RV Parking Accommodations Available**
ENTERTAINMENT:
HDTV and Wireless High Speed Internet provided (information is documented in the home).
50” HDTV in living room (live stream only)
50” HDTV in family room
65” HDTV in billiards room
42” HDTV in Master Suite
42” HDTV in Upstairs guest room
42” HDTV in downstairs guest room
50" HDTV on back patio
POOL:
Heating Optional - the swimming pool is not normally heated and may take up to 24-36 hours to get up to desired temperature (varies with weather) and because of the heat pump system the pool heater will not operate below outside temperatures of 50 deg. Please let us know at booking time if you are interested in the heated pool option. Guests requesting this option are responsible for a service fee ($50/night - 1 week minimum plus tax and fees) added on to your reservation cost.
BACKYARD:
Gas BBQ
Patio seating
Pool
PETS:
***Please let us know if you have pets, as dogs only are welcome to stay here with a max limit of 3 dogs. There is a per pet fee of $10 per day (plus tax). We do require that you have a place to keep your pet (i.e. dog crate, pet carrier, etc.) while you may be away from the house. We also need to know a few things about your pet (color, breed, weight, and age). Please let us know these details at booking time so that we are able to inform the community of your pet. Please note that guests are still responsible for picking up after their pet. Additional cleaning fees may be charged for pet messes left behind.
*We do our best to ensure guests have a 5-star experience. Guests will be provided with a start up supply of household items such as laundry soap, dish soap, paper towels, toilet paper etc so that upon check in you do not need to run to the store. If you are staying longer than a few days, you will need to purchase these items. Thank you!
When booking, please let us know how many guests will be in your party as well as how many vehicles you will have on-site, as well as the nature of your visit. With that info we can make sure the home is ready for your group and that you have all the necessary supplies, linens, etc. I am happy to answer any questions you may have.
LOUD PARTIES AND LARGE GATHERINGS ARE NOT PERMITTED.
Please only book this home if you will respect the neighborhood and its residents. Please limit noise when you are outside and observe quiet hours from 10PM to 8AM.
LONG TERM STAYS: We offer discounts for longer term stays. Contact us for details!
Note: Looking for a new home? Jon and Amanda are licensed real estate agents and specialize working with out of state buyers. We also offer our guests a credit of up to $1000 toward closing costs on the purchase of a home in the Phoenix metro area. Please let us know if you need assistance finding a property to meet your needs.
If your trip is more adventure focused, the home is located near the Red Rock Mountain. Saguaro Lake is not far away as well. This home is also located an easy drive to Major League Baseball spring training stadiums, the Barrett Jackson auto show, the Arabian Horse Show, the Fiesta Bowl and all the other great area events
If you are going to be travelling around the Southwest after your time in Phoenix, you can feel free to leave bigger bags here and use this as your base. San Diego, LA, Las Vegas, and the beaches of Mexico are all about 5 hours away. The Grand Canyon, Sedona, White Mountains, and AZ`s wine country are 2-4 hours. Take your carry-on and leave the big stuff while you explore. We have been to almost every corner of the state, so if you want to know the hidden treasures, we would be happy to tell you our favorite places to visit.
Please note, because Phoenix is so spread out, we advise having a vehicle if you stay with us. Public transportation is not far away from our home, but it takes a while to get to most parts of the city from our home. With a car, we are convenient to most parts of the Valley, including downtown Phoenix (sports, restaurants, and arts), Tempe (shopping, restaurants, nightlife), Glendale (sports and shopping) and Scottsdale (shopping, arts, sports, nightlife).
OTHER NOTES:
*NO WALKING ON THE GOLF COURSE. It`s against the community rules, and it`s also dangerous!
*Noise ordinance set in place 10pm-8am. Subject to additional fees if not followed.
*Thermostats may have temperature limit locks (i.e. 72 deg.) to prevent being set at temperatures that may cause catastrophic damage in high heats or to help control out of the ordinary utility costs throughout the year.
*Pool and landscape vendors access the home once per week and have access to the back yard
STR LICENSE: 301341
USING THIS PROPERTY FOR THE FOLLOWING PURPOSES ARE PROHIBITED:
- Any nonresidential use;
- Holding a special event that requires a permit or license pursuant to a city or town ordinance or state law or rule;
- Operating a retail business, restaurant, event center, banquet hall or similar use;
- Housing sex offenders;
- Operating or maintaining a sober living home;
- Selling liquor, illegal drugs or pornography;
- Operating a nude or topless dancing;
- Obscenity;
- Adult-oriented business; or
- Other uses prohibited by A.R.S. 9-500.39
Disclaimers
As part of the check-in process, you are required to complete a guest registration form. This form will ask for personal details such as your name, contact information, and any special requests. The form must be submitted prior to receiving check-in instructions. By submitting the form, you acknowledge and consent to the collection and use of your information in accordance with our rental policies and applicable laws.
The house is a non-smoking, non-vaping property. Evidence of smoking inside the home will result in a $250 fine. Guests are responsible for picking up any exterior waste they create including evidence of smoking. Additional cleaning fees may be charged. Evidence of Marijuana left in the home will also result in a $250 fine.
This property may require an Arizona lease to be signed for any stays of 30 days or more. Typically, the terms are no different from what you agree to on this site and this is more a requirement by the state of Arizona and/or this community. This home also has a utility cap that applies for stays of 30 days or more. The homeowner pays all home utilities up to a utility cap of $450, the tenant pays any utilities over cap. This cap typically only applies in the summer months depending on tenant utility usage.
This is a very quiet neighborhood in the Ocotillo area. Multiple grocery stores are within 5-10 minutes driving, and numerous restaurants are nearby.
Getting Around:
We HIGHLY advise having a car if you stay with us, and we have off-street parking available for you. Phoenix is a SUPER spread out city (50+ miles in all directions), so while we do have public transportation near us, it can take a while to get to your destination by bus.
Feel free to ask about distances, and we will let you know average drive times.
Interaction with Guests:
We Value our Guests Privacy but are Available if Needed.
Comodidades da propriedade
Piscina/spa
Piscina compartilhada
Piscina particular
Internet
Disponível na casa: Wi-Fi
Estacionamento e transporte
Estacionamento limitado no local (máximo de 4 vagas)
Cozinha
Cooktop
Geladeira
Lava-louças
Máquina de café/chá
Micro-ondas
Panelas, louças e utensílios de cozinha
Torradeira
Quartos
4 quartos
Roupas de cama fornecidas
Sofá-cama
Banheiro
3 banheiros
Banheira
Chuveiro
Secador de cabelo
Toalhas fornecidas
Entretenimento
TV com canais a cabo/via satélite
Áreas externas
Churrasqueira
Jardim
Sacada
Itens de lavanderia
Instalações de lavanderia
Máquina de lavar
Conforto
Aquecimento
Ar-condicionado
Animais de estimação
Permite animais
Acessibilidade
Não é permitido fumar nesta propriedade
Serviços e conveniências
Ferro e tábua de passar roupa
Destaques do local
Perto de um campo de golfe
Recursos de segurança
Propriedade com detector de monóxido de carbono, conforme indicado pelo anfitrião
Propriedade com detector de fumaça, conforme indicado pelo anfitrião
Extintor de incêndio
Informações gerais
Jardim
Tamanho da unidade: 251 m²
Propriedades semelhantes
Residence Inn by Marriott Phoenix Chandler Fashion Center
West Chandler
Residence Inn by Marriott Phoenix Chandler Fashion Center
Você vai receber um e-mail do anfitrião com as instruções para o check-in e check-out.
A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
Regras da propriedade
Check-in is anytime after 4PM and check out by 11am on your departure date. We may be flexible on these depending on other guests that may be arriv...
Animais de estimação
Animais de estimação são aceitos
Animais de serviço são aceitos e isentos de taxas
Nota do anfitrião: Free
Crianças e camas extras
Crianças são bem-vindas
Eventos
Não permite a realização de eventos
Política para fumantes
Não é permitido fumar
Informações importantes
O que você precisa saber
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem itens como extintor de incêndio.
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
Esta propriedade é gerenciada por meio da Vrbo, um de nossos parceiros. Você vai receber um e-mail da Vrbo com um link para uma conta, onde pode alterar ou cancelar a sua reserva.
Informações a área
Com ótima localização em Ocotillo, um bairro de Chandler, esta casa de temporada fica perto de um campo de golfe. Os viajantes interessados em fazer compras podem garantir as lembrancinhas em Chandler Fashion Center e Arizona Mills Mall. Crayola Experience e Chandler Center for the Arts também valem a visita. Confira nosso guia de viagem sobre Chandler.
Transit Center Chandler Fashion Center - 11 min de carro
Estação Maricopa - 25 min de carro
Aeroporto de Município de Chandler (CHD) - 10 min de carro
Restaurantes
Intel - OC2 Cafe
4 min de carro
Circle K
18 min de caminhada
McDonald's
3 min de carro
Taco Bell
3 min de carro
Starbucks
3 min de carro
Perguntas frequentes
Ocotillo Lakes house, golf views, pool heater, BBQ tem piscina?
Sim, esta propriedade tem uma piscina.
Ocotillo Lakes house, golf views, pool heater, BBQ é ideal para quem viaja com animais de estimação?
Sim, animais de estimação são permitidos na propriedade.
Quanto custa o estacionamento em Ocotillo Lakes house, golf views, pool heater, BBQ?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Ocotillo Lakes house, golf views, pool heater, BBQ?
Horário de início do check-in: 16h.
Qual é o horário de check-out em Ocotillo Lakes house, golf views, pool heater, BBQ?
Horário de check-out: 11h.
Onde fica Ocotillo Lakes house, golf views, pool heater, BBQ?
Em Ocotillo, esta casa de temporada para golfe fica a 5 km de Ocotillo Golf Resort, IronOaks Fitness & Racquet Center e Zelma Basha Salmeri Gallery. Tumbleweed Park e Chandler Regional Medical Center também ficam a 10 km.
Avaliações sobre Ocotillo Lakes house, golf views, pool heater, BBQ
Avaliações
Extraordinária
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Excellent place to stay with family. Quiet suburban neighborhood.
Martin L.
Hospedou-se por 6 diárias em dez. de 2025
Verificada
8/10 - Boa
Brandi M.
23 de dez. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Host was welcoming and place was overall nice
Brandi M.
Hospedou-se por 3 diárias em dez. de 2025
Verificada
6/10 - Razoável
Carmen W.
24 de mar. de 2023
Pontos positivos: Localização
Pontos negativos: Limpeza, comunicação e precisão do anúncio
Vacation in Arizona
We enjoyed the location
Carmen W.
Hospedou-se por 4 diárias em mar. de 2023
Avaliação arquivada
10/10 - Excelente
Donald M.
26 de ago. de 2017
Awesome place. Great view!
Awesome place
Donald M.
Hospedou-se por 10 diárias em jul. de 2017
Verificada
10/10 - Excelente
Arlene W.
18 de jul. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amazing and the Host is the best
Arlene W.
Hospedou-se por 5 diárias em jul. de 2025
Verificada
10/10 - Excelente
Diana E.
10 de jan. de 2026
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
They we’re welcoming of pets, however we decided not bring our dog.
Diana E.
Hospedou-se por 3 diárias em jan. de 2026
Verificada
10/10 - Excelente
Paul M.
30 de abr. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Scenic Getaway
This was a great place to stay! We spent almost our entire stay in the backyard enjoying the patio, scenery/nature/golfers, outdoor TV, and pool. It was a very relaxing spot with plenty of dining options within a 10 minute drive. 25 minute drive from the airport. We would stay here again if we are ever back in the Phoenix area.
Paul M.
Hospedou-se por 4 diárias em abr. de 2023
Verificada
10/10 - Excelente
Buck M.
13 de jun. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great time!!!
Will go back for sure!!!
Buck M.
Hospedou-se por 5 diárias em jun. de 2024
Verificada
10/10 - Excelente
Leslie M.
9 de mai. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great Stay
Beautiful view of the golf course and water. Enjoyed the pool and also the pool table. We were in the area for a concert at the Gila River Wild Horse Pass casino and this rental was very convenient to that location. Spent one day in Sedona which was less than 2.5 hours away. The lay out of the property was perfect for our needs and the dog enjoyed it as well. Would definitely stay again. Thank you!
Leslie M.
Hospedou-se por 4 diárias em abr. de 2025
Verificada
10/10 - Excelente
Viajante verificado
19 de abr. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Family Vacation to Arizona
We really enjoyed this property! We used it as our base of operations traveling all over the state seeing the sights. We had relatives in Chandler. They visited and were impressed with the house and the neighborhood. Celebrated our grandson’s 6th birthday while we were there. We will be back!!!
Viajante verificado
Hospedou-se por 10 diárias em abr. de 2023
Verificada
10/10 - Excelente
Robert W.
26 de out. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The house really is nice. The view of the little lake is pleasant and peaceful. We really enjoyed the pool. He paid to have it heated and it was worth it. We enjoyed the pool table too. The kitchen was stocked with the utensils and equipment you would expect and there were plenty of regular towels and beach towels. We had a couple of issues (broken can opener and the tvs weren’t working at first) but the owner was very responsive. My only beef is the wify. It was spotty and unreliable the whole trip. We told the owner and hopefully they will have that figured out for the next guest.
Robert W.
Hospedou-se por 7 diárias em out. de 2025
Verificada
10/10 - Excelente
Mark E.
29 de set. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Wedding Stay
The Island at Ocotillo was the ideal place for our family to stay in preparation for our daughter's wedding. It had ample space for everyone to sleep and play, had more than enough space for us to have the extended family together for dinner the day after the wedding, and between the rec room and the pool it plenty of amenities to keep the kids engaged. In addition, it was a five minute commute to the venue for our daughters wedding.
Mark E.
Hospedou-se por 5 diárias em set. de 2022
Verificada
10/10 - Excelente
Elizabeth D.
20 de mar. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Wonderful Place to Stay in Ocotillo
We really enjoyed staying at your home in Ocotillo. It was very comfortable, spacious and clean. The pool table on the lower level was an added benefit. We had a very restful enjoyable week with our adult children whom we do not get to see often enough. It was also nice to be back in Arizona where we lived for 23 years. Thank you very much for hospitality, easy check in and communication. The next time we come to Arizona we plan to stay at your home again if available.
Elizabeth D.
Hospedou-se por 6 diárias em mar. de 2023
Verificada
10/10 - Excelente
ANGELA R.
5 de ago. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great for a family of all ages!
We loved our stay. There’s plenty of space for everyone. TVs throughout to accommodate different ages and groups. The kids loved the downstairs game room area. Kitchen and family room were perfect for our meals together. Pool was perfect… not huge but big enough. This is a split floor plan which was fine for us but may be difficult for people with disabilities as there is no bathroom or bedroom on the entry level. Property manager was very responsive to questions via text.
ANGELA R.
Hospedou-se por 6 diárias em jul. de 2023
Avaliação arquivada
10/10 - Excelente
Theresa D.
12 de jul. de 2017
Beautiful spacious home!
Nice home and we especially loved the basement with the big screen tv and pool table! My 3 young adult sons enjoyed their "man cave"! We were in Arizona visiting family and this house was perfect for BBQ's and entertaining. Unfortunately we visited when it was 119 degrees and their AC worked for us but the previous visitors said it was too hot. I think they lowered the temperature after their visit because it was fine for us.
Theresa D.
Hospedou-se por 7 diárias em jun. de 2017
Verificada
10/10 - Excelente
Charlene
31 de mai. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Island at Ocotillo
We come to the Chandler area every year for a hockey tournament. We started out staying at local resorts but eventually started using VRBO for convenience and cost. This has to be the best rental home we’ve visited in the last 5 years! It is a beautiful home in a quiet neighborhood.The owners have really put a lot of thought into the home and our stay was so comfortable. We loved sitting in the back patio and watching the morning golfers. My sons ages 18 and 20 loved the pool, pool table and were thrilled with the number of televisions in the house. And the added bonus of being able to bring our small dog along was really appreciated. We would love to stay here again!
Charlene
Hospedou-se por 4 diárias em mai. de 2023
Verificada
6/10 - Razoável
Lora S.
21 de mar. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Clean home but hot house
Owners keep thermostat locked at 71. We had a few days in upper 80s low 90s so was very warm in house which made for a bad night sleep.
Lora S.
Hospedou-se por 10 diárias em mar. de 2021
Verificada
10/10 - Excelente
Molly A.
12 de ago. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
It doesn’t disappoint!
Our family of 5 had a great stay for 5 days to spend a few nights before moving our daughter into her freshman year at ASU. The neighborhood is clean and inviting, quiet, and safe. The home has the most perfect view of the golf course across the water. We sat on the porch every morning and evening to enjoy the views and cooler temps as daytime was 107°+. Wished it was our daily view! The pool was perfect for us and we used it every night after the evenings cooled down. So much room inside the house and the beds were very comfy, great night’s sleep! It was nice having the garage to park in, laundry room to use, and tv’s everywhere to watch our own shows. Our teenage son loved the pool table. We most definitely would stay again!! Our hosts were just a message away and quickly responded to any questions we had.
Molly A.
Hospedou-se por 4 diárias em ago. de 2023
Verificada
10/10 - Excelente
Tami H.
11 de mai. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Better than expected!!
You will not be disappointed in this rental. The view is spectacular! A pleasure waking up every morning to gather outside on the back patio to enjoy views of the lake. The inside of the house has such a great layout that you will never feel like you don’t have space to “get away” if you are staying with a group of family or friends. Clean and well stocked. The only fail I would say is the patio outdoors should have had a better cleaning of the lights, doorways and BBQ. We took it upon ourselves to clean these areas. The pool was great and water temp was perfect for May. I will mention that this outdoor space would not be safe for younger kids. The pool is not enclosed. The neighborhood is super quiet. We would definitely rent her again, as it suited our every need.
Tami H.
Hospedou-se por 6 diárias em mai. de 2024
Verificada
10/10 - Excelente
Umesh M.
11 de out. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amazing stay
The property was clean, convenient distance to multiple locations .
The manager was very communicative. We had issue getting hot water and it was fixed in timely manner by the manager. Pool is awesome and the lakeside location can’t be matched.
There was TV every room so that different people can watch different things if need be .
Overall a lot of fun.
Umesh M.
Hospedou-se por 7 diárias em out. de 2022
Verificada
2/10 - Terrível
Nadia M.
13 de jul. de 2022
Pontos positivos: Limpeza e check-in
Pontos negativos: Comunicação e precisão do anúncio
Advertised WRONG! No Pool usage!
We had family from New Jersey, Of course they wanted a pool. Pool was broken prior to arrival, it was never disclosed. We only slept there and had dinner twice. For 4 days we had to find alternative places to use a pool. use of home only to sleep there 4 nights. I could have rented a few hotel rooms for that. Was told they were trying to find someone to fix it. It was a swamp, totally green. It would not have been ready for a week! Very disappointed. Also advised them master shower was broken, unable to regulate water, it was scalding and our guest had to share with another family member. I have requested the rent be adjusted accordingly. I have not heard anything back! Very very disapointed.
Nadia M.
Hospedou-se por 4 diárias em jul. de 2022
Verificada
10/10 - Excelente
John M.
30 de jun. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great house
Spacious 4 bedrooms, very clean and comfortable. The back patio and pool overlooking the golf course are fantastic.
John M.
Hospedou-se por 3 diárias em jun. de 2022
Verificada
10/10 - Excelente
Tom C.
24 de mai. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Family wedding weekend retreat
Great property to stay for an out-of-state family as we celebrated our daughter’s wedding at nearby Ocotillo Golf Club. Clean & comfortable property to relax and feel like you are at home. Highly recommend.
Tom C.
Hospedou-se por 5 diárias em mai. de 2022
Verificada
6/10 - Razoável
Ryan H.
23 de mai. de 2022
Pontos positivos: Limpeza, check-in, localização e precisão do anúncio
Pontos negativos: Comunicação
Great location, but disappointed
We booked this home for our family and friends for our daughter's wedding at Ocotillo. The view is beautiful, the neighborhood is very nice, and the proximity to Ocotillo was convenient. However, 15 minutes before we arrived, I got a message saying they had discovered a water leak in the garage and the pool had an algae buildup - a plumber was on the way and the pool techs had been notified. We arrived, saw no evidence of water leak, but the pool was green. No one showed up for the pool. I messaged Jon that night "any word on the pool?" No response.
Day 2 - messaged again twice, finally responded later that afternoon, he had assumed someone would have been there, and gave no other information. Messaged again that night, no response.
Day 3 - no response
Day 4 - still no response. messaged again, this is our last day, no one ever came, pool is green, not able to use, extremely disappointed, asked for refund. No response.
Day 5 - still no response, messaged we had checked out, please advise re: refund. Finally responded, apologized and agreed to a partial refund that was not particularly acceptable in my opinion, but done trying to communicate with him.
Followed up with another message to him after we got home regarding two other issues with the house (cockroach and hot water - just wanted him to be aware) and two weeks later, there's been no response.
Overall, we enjoyed our visit because it was for a very special occasion, however, we were extremely disappointed by not being able to use the pool and the lack of communication. Could have booked a lower priced home without a pool.
Ryan H.
Hospedou-se por 4 diárias em mai. de 2022
Verificada
10/10 - Excelente
Keith D.
16 de out. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Perfect location
Our Son got married at Ocotillo Golf Club and this was a perfect location with plenty of room.