Worst Hotel experience I have had
Hotel is dirty,(unemptied mop bucket on coridoor by room all the time I was there - full of rubbish - notified manager but still there when I left. Dead Flies all over the place - Building had paint peeling off surfaces, very tired & the Manager was giving assurances he didn't deliver on (Shower was not working - I asked for another room to have a shower in but was told none were available.)
Would have to wait for manager to turn up.
- 2nd night in new room, sign saying don't use the bath and shower again not working properly. No Apology, no refund,no empathy showed by Manager - reception said he would call me @ 9.00 a.m. - by 12.00 noon I had to call him and he claimed not to know anything about the problem - said he would inspect room himself, evidently did not. Blamed Covid for poor condition of Hotel. I paid Ā£170 room only.
No offer of any refund - was told my contract was with Hotels.com
I shall not stay at a best Western again and advise my contacts and work colleagues likewise
The 3 star rating and membership of the Best western Group needs to be urgently reviewed. In summary a totally unpleasant experience!!
Please advise how I go about claiming a refund from Hotels.com
