Wanted to love it here!! Reserved a room with two beds, got a bed and a hide a bed, which was fine because it was two adults and two kids, but the mattress on the hide a bed was so bad that the springs were painful. Asked for a solution at the front desk and was told there were no other rooms, but that housekeeping would bring a couple of duvets to put on the mattress. Seven hours later there were no duvets, and close to bedtime for the kids, so I went to the front desk again and asked for some duvets as promised earlier. This time I was told they are not allowed to give out extra blankets and she was sorryā¦..nothing she could doā¦
We eventually got one blanket, but the mattress was still very painful to sleep on.
The kids found prescription pills on one of the tables, and the dust was so thick that we wrote our names on the TV stand.
The worst part was that the air conditioning was blowing warm air and would not blow cold. Maintenance came up and said we had the temp set too low, so we set it higherā¦still hot air, maintenance came up again and set it themselves, still hot airā¦. the customer service was terrible!!
We felt like they just didnāt care in the slightest, and we just had to deal with it.
None of us slept well, and my daughter was there for the triathlon, so that was pretty sad.
This was supposed to be a fun trip for us to spend time together, and instead we paid almost $400/night for a $100/roomā¦so disappointing
