Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have been staying in the area for more than 20 years, and Key Concepts is hands-down the worst company we have ever dealt with. We tried to contact them about the single vent in one bedroom not supplying any air conditioning, numerous handles to doors being extremely loose (including the exterior front door), light bulbs out throughout the condo, no working remotes, etc. We called them, replied to their automated text messages, and used their emergency number for the A/C issue. No response until four days later, where they claimed they would come the following day but then didn’t. The property is dingy, and there are numerous things in disrepair. About the only positive I can offer is that the location is good. But we would never come back to this place again.