4/10 - Insatisfatória
Selani
Viagem com a família, Viagem com família e crianças pequenas
7 de jul. de 2025
Pontos negativos: Limpeza
Do your due diligence and research the reviews. I am sharing this because I want you to be fully aware before you give this company your business. First we arrived and the unit was not very clean. Stains on the couch, we had to place our travel blanket over sofa because we didn't trust it was sanitary. The unit smells like dirty feet in the entire stairs and upstairs. Stains on carpet, the dryer did not work for 5 days. We missed a day at disneyworld to go to laundry mat. They are SO HARD to get ahold of and leave an after hours number but no one responds. They push back and get defensive and not at all supportive. The beds were comfortable and the pool was OK even though we had NO towels to dry off with. There was no mop to clean floors and no baking dish so we had to buy one. The bed upstairs was clearly repaired previously and boards fell off base as soon as our son sat on it. We didn't need that bed so it was no big deal. The biggest issue we had was no dryer and the management. Whoever owns the unit should be aware of this management company. WONDER VACATIONS GETS A 1 OUT OF 5. I am an Expedia platinum member and Expedia was extremely responsive and had to reach out to management on my behalf because my wife was in tears being frustrated with all the issues. We will NEVER rent from them again and hope this information helps inform consumers 🙏
Selani
Hospedou-se por 7 diárias em jun. de 2025