8/10 - Boa
Sandra m., New Jersey
13 de out. de 2025
Our stay at this property was unfortunately very disappointing. While the unit itself is beautiful, it appears to be poorly maintained and managed.When my husband arrived at Vista Cay, he was unable to access the property and had to wait in the parking lot until 4:40 p.m.—forty minutes past the scheduled check-in time—for the HOST to provide the entry information. I contacted VRBO for assistance, but they were also unable to reach the HOST. After finally obtaining the host’s contact number from Vista Cay’s office, my husband was able to call and text to receive the access codes.Once inside, we noticed several maintenance issues, including mold in the shower heads, a broken kitchen faucet, and a leak under the sink that made it impossible to use the kitchen during our stay. We reported these issues to the host immediately and were told they would be fixed the next day, but no repairs were ever made. As a result, we were unable to use the kitchen sink, and had to eat out for every meal. Additionally, the sliding glass door lock was broken. The lock issue was also communicated to the host. It’s disappointing that such a beautiful property is being neglected. The lack of maintenance and poor communication caused significant inconvenience and truly affected what should have been an enjoyable stay. I hope the owner takes this feedback seriously and addresses these issues for future guests. Being IGNORED by the host was not a good feeling at all.
Sandra m.
Hospedou-se por 2 diárias em out. de 2025