As a H Honor member, mom of a 2y kid and frequently traveler I use to love my stayings at Hilton Home2 hotels, but this time the experience was very disappointing. I know it’s “Covid” times but this not justify the extremely poor breakfast served with are one of the plus of this hotel brand (besides the small in room kitchen)
Each guest receive one bag with 1 granola bar, 1 banana, 1 muffin and 1 bottle of water. Is this an acceptable breakfast? Are you kidding me? There is no milk for kids, no yogurt, no juice, no cereal, no variety of anything during the entire stay. Those itens that I’ve mentioned are all things that is easily grab and go options and that is been served in other hotels brands like Staybridge Suites.
Also, my room was with no shampoo, no shower gel, no soup for the diswasher.
I know Covid hits us all but this is no excuse for poor customer service.
And please, think on the kids. Orlando is a center that receive families and a bottle of water is not what a kid “eats” for breakfast.
I Will definitely rethink my stay optins after this experience.
And please remove the advertisement of the “full breakfast” in the elevators.
