This trip was so bad, I kept hoping I’d wake up & realize it was a nightmare.My family took a trip to celebrate my daughter’s 18th/ my 50th birthday at Disney World.I booked what looked like a great 6 BR house for friends/family.We got to Orlando early to get the house ASAP. 4:00PM,I got a text saying there was a delay with the linen company & the house wouldn’t be ready until 5:30PM. I waited outside until it was ready.Pulling into the driveway, I noticed outside was filthy. The porch had loose trash everywhere. It was clear the house hadn’t even been cleaned yet. I waited outside to see if anyone was going to show up; they never did.45 min later the house was supposedly ready.It was a MESS (crumbs everywhere, bottles of open alcohol, FOOD in the fridge).In the rooms/bathrooms, no beds were made, a feces stain in one room, an unflushed toilet.White powder all over a glass dresser which looked like drugs.The condition of the home itself was also unacceptable (front door trim rotting, weeds through the bricks of the pool, broken lounge chair). NOTHING like the pictures. After many attempts to contact the manager, I finally reached him.I demanded another home. We were forced to stay because there wasn’t another choice.By the time we got to the new house it was 7:30PM.I requested a 1 night refund since I lost an entire day & the inconveniences. He refused. All he offered was free pool heating, $50 & said I should “try to enjoy our stay”. The new house wasn’t even close to perfect. The pool never heated up. The jacuzzi didn’t work; it literally DRAINED itself. The bathrooms were disgusting.While I reached out about the pool/jacuzzi, no one ever came to resolve those issues. To make matters worse, while switching homes my wife left her purse at the first home. I was unable to make contact with the manager again until our last day. I finally was told it would be delivered to us before I checked out later that morning. No one came. 2 hours past our check out time, I still hadn’t not received the purse. It turned out the cleaners had it 30 min away. They offered to ship it. I called everyday after I left; it’s always a different excuse. I still haven’t retrieved the bag. We left without it, realizing we were driving back without wallets/licenses & we left so late we had to drive through the night. All in all, a dangerous situation. Worst customer service ever. A scam. The property owners don’t care & are out for money. DON’T STAY HERE or book from Nova.
