2/10 - Terrível
Ian
Viagem com a família
3 de jul. de 2025
Pontos positivos: Limpeza
Overall we were disappointed in our stay at the hotel. We booked their airport pickup services. There website shows and talks about a luxury car, but we were picked up in an old white Toyota mini-van. From the start this was a disappointment.
At check in we were told because we have tattoos we can’t be seen in any public areas. Dining room, breakfast, pool.
We booked their premium 2 bedroom villa room and they placed us at the back of the hotel and our room was next to a public road. Picture paying for a premium room, relaxing by our private pool because we can’t use the public pool, and hearing constant road noise.
In the evening we tried their fine dining menu. We weren’t impressed by the food and seemed basic. The staff were very excited to tell us about their wagyu beef, but was chewy and had little favor.
For breakfast the next day my wife wore the in-room PJs to cover up her tattoos. We entered for breakfast and ordered. But when she left to visit the toilet she wasn’t allowed to reenter and we weren’t allowed to bring out her breakfast to an allowed public space.
I complained to the manager but the staff speak very little English. They did apologize but offered nothing in return for not being made to feel welcomed or for the hotel not providing cover up items for her to wear for breakfast.
The following day we booked their private boat tour. The day was great snorkeling and we enjoyed the day. But the boat was old and worn with no where to lounge comfortably for
Ian
Hospedou-se por 2 diárias em jun. de 2025