Castelos em Oeste de Massachusetts, MA

"We are return guests at this hotel having been there 4 years ago and this visit was awful! The breakfast area seating changed and no longer is a comfortable space! The coffee is terrible and is from the cheapest automatic coffee maker! The breakfast itself is quite different and my six friends that are guests here all feel the same! I went to the desk and spoke to an “assistant manager” who said he felt belittled! I assured him that my complaint was about the breakfast room and had nothing to...

"The hotel rooms are old. Our shower was dark and the circulation fan in the bathroom made a wretched noise. Lots of outside noise in the parking lot that we overlooked. We didn’t eat in the restaurant because they were short staffed."

"We really liked the location. The room was big, bright and clean. Quaint place. We spent some time in the lounge area in the evening. It was nice and quiet. Lots of coffee shops nearby. Walked around a lot during our visit. The location was perfect."

"Tudo ótimo "

"More hooks or something to hang things as there was no closet"

"A perfect stay. Gorgeous location and setting. Immaculate property, beautiful rooms & inn. Priscilla is an absolute gem. She adds such a personal touch and I really enjoyed her presence. I felt welcome, safe & relaxed from start to finish. Can’t wait to return for a longer visit!"

"The place was fine--I don't demand much of a hotel. It is basically a place to sleep. However, more discerning travelers might have been upset by the fact that the supplemental door lock didn't work, one of the shelves in the closed was broken and the one day out of four that we had maid service, they seemed to only half finish the job. They may be very short of staff."