During my recent stay, I experienced several issues that were disappointing, especially considering the expectations set by the hotel's advertising. Most concerning was the food preparation in the kitchen area, where I observed a staff member repeatedly coughing in the open while handling food and using the same knife to open a cardboard box of French fries and to prepare food, raising clear hygiene concerns. Upon check-in, I found dirty towels with hair on them, and the extra blankets in the closet were also covered in hair. The pool appeared cloudy and unclean, and outdoor seating was limited unless you were dining. Additionally, although the hotel widely promotes complimentary late check-out and room upgrades, neither was honored during my stay. There were also maintenance issues, including multiple outlets not working and one completely broken in the bedroom, as well as visible mildew on the wall. There was screaming, yelling, and loud talking all through the night and early morning. Very noisy. Overall, the experience did not meet the standards promoted, and I hope these concerns can be addressed to improve future guest stays.
