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Avaliações de DoubleTree by Hilton Hotel Berkeley Marina

4 out of 5
DoubleTree by Hilton Hotel Berkeley Marina
200 Marina Blvd, Berkeley, CA

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 962 de 2059 avaliações" "
Nota 8 - Boa. 562 de 2059 avaliações" "
Nota 6 - Ok. 286 de 2059 avaliações" "
Nota 4 - Insatisfatória. 148 de 2059 avaliações" "
Nota 2 - Terrível. 101 de 2059 avaliações" "

8,4/10

Limpeza

8,6/10

Serviço e funcionários

8,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

F

Viagem de negócios
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza
Lindo hotel precisando renovação
Hotel tem uma vista incrível, mas está precisando de renovação com urgência. Academia muito fraca.
Hospedou-se por 3 diárias em jul. de 2022
Resposta de Hotelmgmt em 15 de jul. de 2022
Thank you for choosing DoubleTree by Hilton Hotel Berkeley Marina for your recent stay! Although we're delighted to know you enjoyed our stunning views, we do regret that a few areas of our property fell short of expectations. We appreciate your honest input, as we are continually looking for ways to improve our spaces and enhance our guest experience. Please revisit us soon so we can work to win you over completely.

10/10 - Excelente

Celia

Viagem a dois
Lovely landscape.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de HotelMgmt em 1 de mai. de 2024
Celia, we're delighted that our beautiful location impressed you! Thank you for scoring us so highly. It would be our pleasure to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 - Excelente

Janeece, Lincoln

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very pretty property, check in was easy, they do charge $35 for self parking which I found to be a little much , rooms were clean but dated . Beautiful view of the pier and SF. Would recommend and stay there again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 30 de abr. de 2024
Janeece, we enjoyed welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina, and your five-star rating means the world to us! Thank you for your fantastic recommendation. You will find our parking rates comparable to similar lots in the area, but we regret if our charge took you by surprise. Please make plans to return soon!

10/10 - Excelente

Brenda, Lake Stevens

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent value for our weekend stay at the Berkeley Marina Waterfront. We enjoyed a marina view room, which was a bit dated but clean, comfortable, and met our needs. Well worth the upgrade from a standard courtyard room. The views were amazing from the small balcony as we could look out beyond the marina to the downtown San Francisco skyline and Golden Gate bridge. The property grounds are beautiful and well kept. We enjoyed dinner and drinks at the onsite Boathouse restaurant where we found the staff friendly and the food very good. There were a few other food options close by that we also enjoyed during our stay. Self-parking was an additional charge of $35/day tax, though we didn't mind as this ensured hotel guests had parking vs. it being taken by non-guests just visiting the waterfront. The location was super convenient for us to catch our fishing charter early the next morning. We will definitely stay again when in the area.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de HotelMgmt em 30 de abr. de 2024
Brenda, we’re so glad you included us in your exciting adventures! Thank you for taking a moment to highlight our stunning views, lovely property, and excellent on-site dining. We’re already looking forward to welcoming you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 - Excelente

Edward

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Decent for the amount paid.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de HotelMgmt em 29 de abr. de 2024
Thanks so much, Edward, for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina! We’re delighted that our value met your expectations. Please think of us when planning your next Berkeley visit!

8/10 - Boa

Jenny

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Beautiful property grounds and amazing staff! I enjoyed everyone I interacted with including some folks like Cherry and Cleveland. I had two different reservations booked for one week and had an easy check-in & check-out experience both times! The rooms are a little dated and I had some issues that caused some room changes but the staff really made a difference in those frustrating moments. Can't wait for another chance to stay here in the future!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de HotelMgmt em 29 de abr. de 2024
Jenny, it was truly a pleasure to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina! Thank you for your kind remarks about our incredible team. We will be sure to share your praise with Cherry and Cleveland, and we can’t wait to see you again soon!

6/10 - Ok

wendah

Pontos negativos: Serviço e funcionários
The view of the area is beautiful but the service could be improved. We tried to call the front desk for towels, because we only have two, but never got an answer the phone just kept ringing.. We tried the number they had on the desk to text for questions and it took us 3 tries before we got a hold of anyone. Same thing happened the next day when we were trying to ask for late check out, it took awhile before I got a text back. The restaurant has a nice view of the bay, but the menu was disappointing. We ended up just drinking coffee and not eating at all. The elevators of the hotel could use an update. Whenever we used the elevator to go to the lobby, it sounds like it’s thinking if it should move or shut down. The one thing that the hotel have going for them is the location, otherwise it would have been so not worth staying again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 29 de abr. de 2024
Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina, Wendah, and for sharing your feedback. We’re thrilled that our fantastic location impressed you, though it’s disappointing that a few details of your visit fell short of the excellence for which we strive. Our team will review your comments to see where extra attention is needed. Guest satisfaction is always our goal, and we hope to welcome you back soon so we can work to earn another star or two.

10/10 - Excelente

Daisy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotelmgmt em 27 de abr. de 2024
Knowing you had a wonderful stay is truly gratifying, Daisy! Thank you, and we eagerly await your next visit.

8/10 - Boa

Richard

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms are a little dated but sufficient.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de HotelMgmt em 25 de abr. de 2024
We appreciate your feedback, Richard, and your four-star rating made our day! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent stay. We hope to see you again soon so we can work to earn that fifth star!

10/10 - Excelente

Gregory

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The park is amazing.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 25 de abr. de 2024
We have to agree with you, Gregory, that the adjacent Cesar Chavez Park is a terrific place to spend some relaxing time! Thank you for your fantastic review of the DoubleTree by Hilton Hotel Berkeley Marina. We hope your travels bring you back soon!

8/10 - Boa

Shari

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It's a beautiful space and easy to downtown Berkeley.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de HotelMgmt em 24 de abr. de 2024
How wonderful to receive your glowing remarks, Shari! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina. We appreciate your high score and we hope to welcome you back soon!

2/10 - Terrível

Adrian

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 25 de abr. de 2024
It is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around, Adrian!

6/10 - Ok

tricia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Unfortunately our room was not ready at check in time - however, the staff was very friendly, discounted our parking as an apology, and stayed in touch regarding room status.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 24 de abr. de 2024
We also wish we could have checked you in sooner, but in order to make sure our guest rooms fully meet our high standards of cleanliness, our housekeeping team needs enough time to complete their preparations. Your patience and understanding are appreciated. Please visit us again soon so we can offer you a perfect stay in every way.

2/10 - Terrível

Pearl

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The check-in process was a mess. Too few people to check in tons of guests. Checking in should never take an hour, especially when the app allowed me to do everything except get my key. I don’t understand why I couldn’t just use a virtual key like every other Hilton property and had to wait in a line for ages with an overtired young child. The grab-and-go food options were horrifically overpriced. Worse than airports. $15 for a mediocre turkey sandwich? Come on. The pool is nice, but every day I went to it I had to request towels because none were there. Our room had mold on the ceiling, and the fan in the bathroom barely worked. I wouldn’t stay here again.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de HotelMgmt em 24 de abr. de 2024
Your feedback is disheartening, Pearl, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will review your comments about the check-in process, room condition, and food value to see how we can make important improvements. Thank you for sharing your input.

6/10 - Ok

Samantha

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotelmgmt em 24 de abr. de 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

6/10 - Ok

Donald, El Dorado Hills

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location of the hotel worked well for us to meet friends flying in to SFO
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 23 de abr. de 2024
Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina, Donald! We're happy that our convenient setting proved helpful. Please think of us when planning your next getaway!

4/10 - Insatisfatória

Corey

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
I arrived early. The room I booked wasn't ready. I was told I would get a different room that also wasn't ready but would be at 4. I sat in the lobby and watched 20 people get rooms before me. The room I got was a handicapped room. There were several events happening there and they were VERY loud. Loud music. People yelling across the courtyard. There was a woman vomiting very loudly. The little shop they have is VERY expensive. $18 for a bottle of beer. I wouldn't recommend staying there at all. I've noticed that they have different ratings depending on where you look. When I booked it was much higher than the 3ish stars I saw after I was there.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de HotelMgmt em 23 de abr. de 2024
Corey, our goal is always to provide a relaxing, pleasant experience and we truly regret that we fell short during your stay. Our team will be reviewing your comments internally to see where improvements and attention are needed. We appreciate your feedback, and we hope you'll allow us another opportunity to change your impression of us.

10/10 - Excelente

Lenita, Denton

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenience to Berkeley events
Hospedou-se por 4 diárias em abr. de 2024
Resposta de HotelMgmt em 23 de abr. de 2024
It's great to know that our location allowed you easy access to your destinations, Lenita! Thanks so much for your terrific review. We hope your adventures bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

4/10 - Insatisfatória

Susan

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza
Our reservation said we had a room with a balcony overlooking the courtyard. We were given a room farthest from the office, with an unmaintained parking lot, in the room directly next to the exterior door and elevator. The door slammed shut, the elevator made a grinding noise and we could hear every word spoken in the small entry way. There was clearly no effort at noise proofing the room in any way. We were exhausted when we checked out.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 23 de abr. de 2024
Thank you for sharing your helpful feedback, Susan. We regret that your room wasn't what you expected. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in and at that point, we may be limited by availability. Please allow us a second chance to change your impression of us.

2/10 - Terrível

massimo, Cardiff

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
despite being 6 PM they didn't have a room ready, and said there wouldn't have been one for hours! AT the end they cancelled my reservation, hopefully Expedia will refund me since I paid my room in advance, and this is the service you get... after more than 30' in line for check-in??? ridicolous! Stay away from this property!!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 23 de abr. de 2024
Massimo, we truly regret that your experience with us was not reflective of our usual high standards, and we apologize for your frustration. Our team will be reviewing the events surrounding your concern to see how we can do better next time. We hope you'll allow us a second chance to change your impression of us.

10/10 - Excelente

Julio, San Pablo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotelmgmt em 21 de abr. de 2024
Julio, receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

10/10 - Excelente

Syretta

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotelmgmt em 21 de abr. de 2024
Thank you for your five-star rating, Syretta! We hope to be your preferred property whenever your travels bring you to the area!

6/10 - Ok

Shawn

Viagem com a família
Pontos positivos: Serviço e funcionários
The property is spread out in 5 units so if you get a room in units 3 and above the walk can be quite annoying. Also, there are only a few elevators. What we like was the breakfast and the outdoor area by the marina.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de HotelMgmt em 22 de abr. de 2024
While it's great, Shawn, that you appreciated our delicious breakfast and relaxing waterfront setting, we regret that we were unable to completely win you over. When you return, please ask our team to assign you a room that's more to your liking. We hope to welcome you back soon!

10/10 - Excelente

Romaine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice would stay again
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 22 de abr. de 2024
Earning your top score made our day, Romaine! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina. We hope your plans bring you back soon!

6/10 - Ok

Stephanie, Issaquah

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 18 de abr. de 2024
Learning that your recent stay didn't entirely meet your expectations is disappointing to us. We're hopeful for the chance to demonstrate our best on your next visit, Stephanie.

6/10 - Ok

amy

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I did not like the fact that i asked gor clean towels at 9am at 730 pm still no towels unacceptable. Check-in was at 4pm wasn't allowed to check-in u til after 5pm.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de HotelMgmt em 18 de abr. de 2024
Amy, we apologize for your frustration. Please know that excellent service is always our aim and we regret that we fell short during your visit. Our team will be working to see where retraining is needed to ensure improvements going forward. Please allow us a second chance to make a better impression.

4/10 - Insatisfatória

Jenna

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
The view out my window was of a large construction vehicle and construction tape cordoning off the area. Rooms were dated, although luckily the bed was comfortable. Bathroom had inconsistent water pressure and water temp. Also outdated concept to charge $5 for a generic bottle of water. This did not live up to what I normally think of a DoubleTree.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de HotelMgmt em 15 de abr. de 2024
It's truly disappointing to learn that your visit fell short of your expectations, Jenna, and we wish we could have connected with you personally about your concerns. Our team will be reviewing your comments to see how we can enhance the guest experience going forward. Please allow us a second chance to make a better impression.

10/10 - Excelente

Monica

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice restaurant along with hotel staff and a sweet staff member at the snack bar in the lobby
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 18 de abr. de 2024
Monica, our team will be elated that their caring attention left such a positive impression! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent visit. We hope your adventures bring you back soon!

8/10 - Boa

Qiner

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotelmgmt em 14 de abr. de 2024
We're grateful for your positive feedback, Qiner! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.

10/10 - Excelente

Asif

Hospedou-se por 5 diárias em abr. de 2024
Resposta de Hotelmgmt em 16 de abr. de 2024
Thank you for the five-star rating, Asif! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

4/10 - Insatisfatória

Rachelle

Viagem de negócios
Pontos negativos: Limpeza e condições e instalações da propriedade
Whew this place has gone way way down- I was shocked at how poor the rooms have aged. I tried a few different rooms as I was going to stay there 2 weeks but cut my trip short. One room had a completely broken balcony door with a big hole at the bottom, peeling paint, extremely smelly like mold and cigarette smoke. That being said the restaurant is nice and cozy and the grounds by the marina are nice to stay by. So it’s like a bad motel in the best part of staying by the bay.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de HotelMgmt em 15 de abr. de 2024
While we always hope to provide all of our visitors with exceptional hospitality, Rachelle, we take special pride in caring for our regular guests and we're deeply disappointed to learn that your recent experience fell short of what you've come to expect from us. Our team will be reviewing your comments to see how we can better serve our visitors. Thank you for your feedback and for your wonderful praise for our beautiful setting and excellent on-site dining at The Berekely Boathouse. We hope you'll allow us another chance soon to restore your faith in us.

10/10 - Excelente

Donna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Love the location and overall vibe!
Hospedou-se por 1 diária em mar. de 2024
Resposta de HotelMgmt em 15 de abr. de 2024
Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina, Donna! We love knowing that our fantastic waterfront setting and relaxed, welcoming atmosphere stood out to you. Please make plans to visit us again soon!

6/10 - Ok

Charles

Viagem a dois
Air blowing gardening starting 7:00 am , motorized landscape maintenance very annoying noise early in the morning plus lousy mechanical installation made it almost impossible to sleep. We called the reception and they reacted by saying they will report to the management
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 15 de abr. de 2024
We truly regret that your visit fell short of the relaxing experience for which we strive, Charles. Our goal is to offer our visitors a peaceful, pleasant stay and we regret that a concern with noise affected your visit. Our team will discuss your feedback to see how we can better serve our guests. Please allow us a second chance to make a better impression.

10/10 - Excelente

Donna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Awesome location.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 11 de abr. de 2024
Our incredible setting along the marina is always a top feature for our guests, Donna, and we're so glad you agree! Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina. We appreciate your perfect rating and we hope to welcome you back soon!

10/10 - Excelente

Maria del Carmen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
it was an incredible experience! They have a location with an incredible view of the marina and restaurants with a great variety. The staff is very attentive and kind; Rosie took care of the cleaning (2126 April 4-8) dedicated to the details The only problem is the smell of marihuana some times
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 11 de abr. de 2024
Maria, we're so glad that your stay with us was everything you hoped for and more! Thank you for sharing your excellent review and top score. We will be sure to pass your compliment along to Rosie, and we will work to make sure our property is always fresh-smelling and welcoming. Please make plans to visit us again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 - Excelente

Charles

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Serene
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 10 de abr. de 2024
We're so glad you enjoyed a restful stay, Charles! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina, and for your excellent rating. We hope to welcome you back soon!

8/10 - Boa

Mia

Viagem de negócios
Pontos positivos: Limpeza
Property is old and need renovation. Room was clean, comfortable and quiet.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 9 de abr. de 2024
Thank you, Mia, for sharing your thoughts. We're thrilled to hear that you had a peaceful stay and enjoyed the cleanliness and comfort of your room. Your feedback regarding areas in need of updates is important to us, and we're dedicated to enhancing our facilities. We look forward to the chance to welcome you back and provide you with an even better experience!

10/10 - Excelente

Jenny

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property. Location was perfect.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 8 de abr. de 2024
We love hearing from happy guests, Jenny! Thanks so much for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your getaway. Hopefully, your travels will bring you back soon!

8/10 - Boa

Gökçe

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotelmgmt em 8 de abr. de 2024
It's a treat to know you enjoyed your stay, Gökçe! Thank you and we hope to welcome you back soon!

8/10 - Boa

Arash

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel in a convenient location. I enjoyed my stay, but a few minor complaints: the front desk staff doesn't pick up the phone all the time, so it can be difficult to get questions answered; the parking fees are outrageous; some of the guest rooms are very close to meeting rooms, so it can get noisy.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de HotelMgmt em 8 de abr. de 2024
We enjoyed welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina, Arash! Thank you for rating us so highly. We will be discussing your feedback about the concerns you mentioned. Please know that you will find our parking rates comparable to similar lots in the area, but we regret if our charge took you by surprise. We hope you'll return soon!

8/10 - Boa

Mary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location was great. Excellent walking trails. Food at the restaurant was good. It was a bummer that we had to pay $35/day for parking 😒 Hotel rooms could use updating.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de HotelMgmt em 8 de abr. de 2024
Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent stay, Mary! While it's terrific that you enjoyed our beautiful setting and excellent on-site dining, we're disappointed that we were unable to win you over completely. You will find our parking rates comparable to similar lots in the Berkeley area, but we regret if our charge took you by surprise. Please think of us when your travels bring you back to the area!

10/10 - Excelente

Joachim

Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 25 de abr. de 2024
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 - Excelente

James, Calabasas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotelmgmt em 6 de abr. de 2024
Thank you, James, and we can’t wait to welcome you back again for another five-star stay!

10/10 - Excelente

Mark, Middle Ridge

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A quiet spot amidst the hustle and bustle of San Francisco. As soon as you get off the freeway you can start to relax. There are plenty of places to go walking around the hotel, although the marina is a bit run down in some places.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 5 de abr. de 2024
Mark, we're thrilled that our serene, lovely setting allowed you to relax during your stay with us at the DoubleTree by Hilton Hotel Berkeley Marina! Thank you for rating us so highly. We hope your adventures bring you back soon!

10/10 - Excelente

kathryn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a really nice stay at this hotel. The property is beautiful and very conveniently located, and the staff was great. We especially like being on the waterfront.
Hospedou-se por 1 diária em mar. de 2024
Resposta de HotelMgmt em 5 de abr. de 2024
How wonderful, Kathryn, to hear that your experience with us was everything you hoped for! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent getaway. Please think of us when planning future adventures!

10/10 - Excelente

Kelly, Highland Park

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Starting about 4am you could hear doors from various rooms slam. It was very disappointing
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 5 de abr. de 2024
While we appreciate earning your top score, Kelly, our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. Our team will discuss your feedback to see how we can better serve our guests. Please visit us again soon at the DoubleTree by Hilton Hotel Berkeley Marina so we can offer you a perfect stay in every way!

10/10 - Excelente

Alfred

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very cool place and I’ll definitely be staying again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 4 de abr. de 2024
Thanks so much, Alfred, for your fantastic review! It was a pleasure welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina. We look forward to seeing you again soon!

8/10 - Boa

Bunkhy

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This hotel was really nice the ocean views and places to walk were beautiful and peaceful. The rooms were pretty clean and comfortable. Had a bit of trouble checking in though and the parking was not free so we had to walk a long way to our room but overall would recommend.
Hospedou-se por 1 diária em abr. de 2024
Resposta de HotelMgmt em 3 de abr. de 2024
Although we regret that a few aspects fell short of perfect, Bunkhy, it's wonderful to know that you enjoyed our serene, lovely setting! Thank you for your high score and helpful feedback. We'd love the chance to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

4/10 - Insatisfatória

lindsey

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotelmgmt em 6 de abr. de 2024
Thank you for taking a moment to rate your stay, Lindsey. We’re disheartened that you felt your visit deserved two stars and would welcome an opportunity to hear how we can improve.

2/10 - Terrível

Sid

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotelmgmt em 3 de abr. de 2024
Sid, it's disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around.