Newcastle Jesmond Hotel é ideal para quem viaja com animais de estimação?

Não, animais de estimação não são permitidos nesta propriedade.

Quanto custa o estacionamento em Newcastle Jesmond Hotel?

A propriedade oferece estacionamento sem manobrista grátis. O estacionamento nas proximidades também é grátis.

Qual é o horário de check-in em Newcastle Jesmond Hotel?

Horário de início do check-in: 16h. Horário de término do check-in: 23h30. O check-in antecipado está disponível mediante o pagamento de uma taxa de GBP 35 (sujeito à disponibilidade). O check-in tardio não está disponível.

Qual é o horário de check-out em Newcastle Jesmond Hotel?

Horário de check-out: 10h. O check-out tardio está disponível por uma taxa de GBP 35 (sujeito à disponibilidade).

Onde fica Newcastle Jesmond Hotel?

Em Jesmond, este hotel fica a 15 minutos a pé de Jesmond Cricket Ground e Jesmond Dene Park. University of Newcastle-upon-Tyne e Exhibition Park também ficam a 2 km. Até a Estação West Jesmond, são apenas 7 minutos de caminhada, e até a Estação Ilford Road, 15 minutos.

Newcastle Jesmond Hotel: Preços, promoções e comentários

4/10 - Insatisfatória

Rebecca

12 de set. de 2023

Pontos negativos: Serviço e funcionários

Marie celeste

Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.

Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Samantha

Viagem em grupo

12 de jun. de 2023

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Hospedou-se por 2 diárias em jun. de 2023

2/10 - Terrível

Lee

5 de jun. de 2023

Hospedou-se por 3 diárias em mai. de 2023

2/10 - Terrível

Adele

24 de abr. de 2023

Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto

Hospedou-se por 2 diárias em abr. de 2023

10/10 - Excelente

Jonathan

Viagem em grupo

17 de abr. de 2023

Pontos positivos: Limpeza e condições e instalações da propriedade

Pontos negativos: Serviço e funcionários

Hospedou-se por 2 diárias em abr. de 2023

4/10 - Insatisfatória

Vincent

10 de out. de 2022

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Very poor 1 star

Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again.

Hospedou-se por 2 diárias em out. de 2022

2/10 - Terrível

John

16 de set. de 2022

Hospedou-se por 3 diárias em set. de 2022

4/10 - Insatisfatória

Martin

12 de set. de 2022

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto

Pontos negativos: Serviço e funcionários

Non refundable damage charge

Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking

Hospedou-se por 1 diária em set. de 2022

2/10 - Terrível

Joan

11 de set. de 2022

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Unimpressed

Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.

Hospedou-se por 1 diária em set. de 2022

8/10 - Boa

Dawn

11 de set. de 2022

Pontos positivos: Conforto do quarto

Pontos negativos: Limpeza

Nice hotel, great location

We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.

Hospedou-se por 1 diária em set. de 2022

6/10 - Ok

Christine

Viagem com a família

5 de set. de 2022

Pontos negativos: Serviço e funcionários

Weekend jaunt.

It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit!

Hospedou-se por 2 diárias em set. de 2022

4/10 - Insatisfatória

Karma

Viagem em grupo

30 de ago. de 2022

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Do not book!

We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this

Hospedou-se por 3 diárias em ago. de 2022

6/10 - Ok

P

3 de ago. de 2022

Pontos negativos: Serviço e funcionários e conforto do quarto

A bit of a moan

No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again.

Hospedou-se por 2 diárias em jul. de 2022

2/10 - Terrível

Sue

22 de jul. de 2022

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Not what is seems Jesmonds worst accommodation

This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology.

Hospedou-se por 2 diárias em jul. de 2022

2/10 - Terrível

David

11 de jul. de 2022

Hospedou-se por 1 diária em jul. de 2022

4/10 - Insatisfatória

matthew

Viagem em grupo

11 de jul. de 2022

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto

Pontos negativos: Serviço e funcionários

I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year

Hospedou-se por 1 diária em jul. de 2022

2/10 - Terrível

Samuel

4 de jul. de 2022

Hospedou-se por 1 diária em jul. de 2022

2/10 - Terrível

Ian

Viagem a dois

1 de jul. de 2022

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

First time using this property and 'Luke Stays'. There are no staff at this property it is all\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm. Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's. Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there. After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access. The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable. I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future.

Hospedou-se por 2 diárias em jun. de 2022

4/10 - Insatisfatória

Jenni

Viagem a dois

30 de jun. de 2022

Pontos negativos: Comodidades e condições e instalações da propriedade

We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking. The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either...

Hospedou-se por 2 diárias em jun. de 2022

10/10 - Excelente

Claudia

Viagem com a família

16 de mai. de 2022

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

It’s was fine bed wasn’t very comfortable could do with more toilet roll

Hospedou-se por 2 diárias em mai. de 2022

2/10 - Terrível

Jennifer

3 de mai. de 2022

Do not book!

We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!!

Hospedou-se por 1 diária em abr. de 2022

2/10 - Terrível

Emily

2 de mai. de 2022

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Hospedou-se por 1 diária em abr. de 2022

2/10 - Terrível

Rebecca

1 de mai. de 2022

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Hospedou-se por 1 diária em abr. de 2022

2/10 - Terrível

Julie

1 de mai. de 2022

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Hotel we booked did not recognise our reservation

We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham

Hospedou-se por 1 diária em abr. de 2022

2/10 - Terrível

Peter

29 de abr. de 2022

Hospedou-se por 1 diária em abr. de 2022

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