Dear Amber,Thank you for your feedback.Please accept our sincerest apologies for not delivering on your expectations. We will use your feedback to refine our guest service experience and re-visit some of our practices to ensure a better experience for all.We hope that the next time you are in the area, you allow us the chance to make it right.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Sony,Thank you for your feedback.While we are glad you enjoyed your stay, we are sorry we couldn't earn a 4 or 5 from you. We would love to hear how we could of made your stay better! Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear James,Thank you for your feedback.We will be sure to praise the desk on a job well done.We are glad you enjoyed your stay and hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Petronella van der,Thank you for your feedback.We are glad you enjoyed your stay and hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Kayla,Thank you for your feedback and your continued loyalty to The Boro New York.We are glad you enjoyed your stay and can't wait to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear John,Thank you for your feedback.We are glad you enjoyed your stay and we hope to see you again real soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Amy,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Shakaana,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Tailor,Thank you for your feedback.Please accept my sincerest apologies for the less than stellar customer service you experienced. We will be looking into the matter further and coaching the staff on how to provide proper and better customer service.Should your travels bring you back to the area, we hope we have the opportunity to serve you again.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Michael,Thank you for your wonderful review.We are glad you enjoyed your stay and hope to welcome you back again real soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Jermel,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Keoni,Thank you for your feedback.We are glad you enjoyed your stay with us.We will look into the elevator slowness, but depending on time of day, with us being sold out often on the weekends, it can be slow as many people are attempting to access them. We hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Frederick,Thank you for your feedback.Please accept our sincerest apologies for the thermostat not holding a set temperature. We will have maintenance look further into this issue in that room. Otherwise, we are glad you enjoyed your stay.We hope to welcome you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Cicero,Thank you for your feedback.We are glad you enjoyed your stay and hope to see you again real soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Khary,Thank you for your feedback.We are so glad you enjoyed your stay with us and can't wait to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Thomas,Thank you for your feedback.We are glad you enjoyed your stay with us as well as our restaurant. Feel free to reach out about the gym as we appreciate the feedback!We hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral MangerThe Boro New York

Dear Asenet,Thank you for your feedback.We are glad you enjoyed your stay with us. Long Island City is just a few minutes away to the heart of New York City and the best spot to stay! We hope to welcome you back again real soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Jolyon,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Lung George,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Jamal,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Nicolas,Thank you for your feedback.I just want to make sure you are reviewing the correct hotel as we had zero incidents during your stay and you did not mention anything to us about anything crazy like you stated. If you had other issues with your stay with us, please accept our sincerest apologies for falling short on expectations. Feel free to reach out to me if you wish to discuss further. Thank you.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Jessica,Thank you for your feedback.We are glad you enjoyed your stay as well as Beebe's. Their pizza is ridiculously good!I'll be sure to praise David on a job well done!Until next time!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Afrida,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Otabek,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations. While our design is modern minimalist, it's not for everyone, however, loved by so many. We did already process the refund for shortening your stay due to a medical emergency and we hope everything worked out well in regards to that.If you're ever back in the area, I invite you to reach out to me and I'll get you set up with one of our Manhattan View rooms on a higher floor so you can experience what so many of our guests have come to love.We hope to see you soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Chantelle,Thank you for your feedback. We are always looking for ways to improve our guest experience. We do have mini fridges available by request for the next time you stay with us, should you require one.We hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Segundo,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Mia,Thank you for your feedback.We are so glad you enjoyed your stay with us as well as BeeBee's! Their pizza is delicious! We hope to see you again real soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Karla,Thank you for your feedback.We are glad you enjoyed your stay with us. I will have our Engineering team take a look at the HVAC unit in that room.We hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Ismael,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Kim,Thank you for your feedback.Please note, all of our rooms do come with a minimum of 2 sets of towels in the bathroom. If any more are needed a quick call to the desk and we can provide more.While we do not have microwaves, we do have portable fridges, available upon request, also available by inquiring with the desk.We are glad you enjoyed your stay however and hope to welcome you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Luis,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Hello Shakima and thank you very much for choosing BORO Hotel. We are very glad that you enjoyed your stay with us.We are looking forward to host you again in the near future.BORO TEAM

Hello Mary and thank you for choosing BORO Hotel. We are proud of our property and services we provide and gives as great pleasure when guest are fully satisfiet with their stay with us. Thank you for your again for being our guest.

Dear Anthony,Thank you for your feedback.We are so glad you enjoyed your stay with us and can't wait to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Steven,Thank you so much for your amazing review!We are so glad you enjoyed your stay with us and can't wait to welcome you home again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Michelle,Thank you for your feedback.We are sorry we fell short on your expectations. We would love to hear from you on how we could of earned that 4 or 5. We hope that next time you're in the area, we can make it right and get that 5.Thank you for staying with us.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Susie,Thank you for your feedback.We are so very sorry we did not meet your expectations during your stay with us. Please do let us know how we fell short so we can address the issues and help provide a better guest experience for all.Should your travels bring you back to the area, we would love the opportunity to welcome you back.Thank you.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear David,Thank you for your feedback.We are glad you enjoyed your stay and hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Sarah,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Kristiny,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Mellisa,Thank you for your feedback. We are sorry we did not meet your expectations on your stay with us. We will use your feedback to improve the guest experience for our future guests. The reason why we (a lot of hotels actually) do not use real rose pedals is because the color transfers to the linen and is then nearly impossible to remove. Should your travels bring you back to the area, we hope we have the opportunity to serve you better.Thank you.Marco RodriguezGeneral ManagerThe Boro New York

Dear Ashley,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations during your stay with us. Please let us know where we have failed you so that we may get it right for future stays and guests.Should your travels bring you back to Long Island City, we would love to invite you back so you can experience The Boro New York without any issues.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Anthony, Thank you for your feedback.We are glad you enjoyed your stay and look forward to welcoming you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Raul,Thank you for your feedback.Please accept our sincerest apologies as we fell short on your expectations. I would love to hear what went wrong and how we could of done better as we are always looking for ways to improve our guest experience.We hope that we may have the opportunity to serve you again.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Tamia,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Tamia,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Emily,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations. We will take your comments into consideration as we are always looking for ways to refine our guest experience.If you wish to talk about this further, please do not hesitate to reach out to me at the property.We hope we may welcome you back again soon next time you're in the area.Thank you,Marco RodriguezGeneral ManagerThe Boro New York

Dear Nandrani,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

Dear Jacqueline,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York