4/10 - Insatisfatória
Angie O.
20 de jul. de 2025
Be Careful!
Someone came into our room while we were sleeping at a few minutes before 2am. When the owner was notified he said it was one of his employees who didn't know the room was occupied and wanted to put supplies in it. He offered to change the door code but couldn't change it until two days later. The room does not have a lock on the inside that you can lock to keep people from coming in. Anyone with the code can enter the room at anytime. The owner wanted to come do work in the room while we were there. I let him know that my children were still sleeping and asked that he come later. He became upset by that. He called me nasty and said it was "strange" that I didn't want work being done in a room while my children were sleeping. The owner said the issues were my own misunderstanding of our texting conversation. I acknowledged that some misunderstandings happen in text but there was no misunderstanding about our room being entered by his staff at 2am. There was no misunderstanding that my children were sleeping and it wasn't an appropriate time to do repairs.He told me that we could check out early since we were unhappy but did not offer a refund. We had no choice but to stay because we couldn't afford to pay for another VRBO or hotel.
Angie O.
Hospedou-se por 5 diƔrias em jul. de 2025