4/10 - Insatisfatória
Sarah A.
19 de fev. de 2026
Communication was a HUGE issue from the start. No info email, so I messaged the host in the app and even contact VRBO directly. Then they ask to call 30 min before check‑in to plan a meet up. Odd, I asked for concrete details to avoid waiting in the cold, zero response. We're traveling and uncertain so booked a hotel the 1st night. Finally reached someone named Paul, he said cleaners were still in the apt and we couldn’t check in early. Not what we were trying to do. Told to use a lockbox by a subway entrance and sent a screenshot of the door... which didn’t match the address. The host literally gave the wrong address. We notified them by text and in‑app— shocker, ZERO response. The apt was freezing. If cleaners were there the day before, why wasn’t the heat on? After a week of record NYC cold, the place took 12 hrs to warm up. Listing says sleeps 10; we booked 8 nights/5 people and received ONE SET OF KEYS. No response about more keys. The kicker is, they did respond to some other questions but ignored any asking about slow heating or keys.They left 5 towels and 2 rolls of toilet paper. The towel rack is broken, the shower head base is broken so you have to hold it, the blow dryer doesn’t work, and there are no extra supplies—no hooks, nothing. It’s a shame because the apartment is cute, a good size for NYC, and in a great location, but the host completely ruins the experience. Too many other options in NYC to deal with this.
Sarah A.
Hospedou-se por 8 diárias em fev. de 2026
