Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 679 de 1297 avaliações" "
10 - Excelente
679
Nota 8 - Boa. 294 de 1297 avaliações" "
8 - Boa
294
Nota 6 - Ok. 148 de 1297 avaliações" "
6 - Ok
148
Nota 4 - Insatisfatória. 87 de 1297 avaliações" "
4 - Insatisfatória
87
Nota 2 - Terrível. 89 de 1297 avaliações" "
2 - Terrível
89
8,8/10
Limpeza
8,4/10
Serviço e funcionários
8,0/10
Comodidades
8,4/10
Condições e instalações da propriedade
8,2/10
Cuidado com o meio ambiente
Avaliações
4/10 - Insatisfatória
Nilvan
7 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Não recomendo
Localização é um ponto positivo mas apenas isso. Hotel muito antigo com funcionários de educação duvidosa e com pouca flexibilidade. Não recomendo. Existem opções melhores na times square a preços próximos.
Nilvan
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 8 de jan. de 2024
Nilvan, agradecemos seu feedback. É ótimo saber que nossa localização foi favorável. Em relação às suas observações sobre a idade do hotel e dos membros da equipa, estamos empenhados na melhoria contínua e na formação para garantir uma experiência positiva a todos os hóspedes. Considere nos dar outra chance de melhor atendê-lo.
8/10 - Boa
MARCIO
18 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
New York on vacation
Room very confortable and adequate for our needs,
location very special, theathers at a few minutes walk and good restaurants as well
MARCIO
Hospedou-se por 3 diárias em out. de 2023
Resposta de Customer Service em 19 de nov. de 2023
Marcio, it brings us joy to hear that you found the Hilton New York Times Square to be a comfortable and suitable choice for your stay. We appreciate you highlighting our premier location close to thriving theaters and excellent dining establishments. Your satisfaction is our main goal, and we're delighted we could meet your needs. We hope to see you back soon!
6/10 - Ok
Sergio
Viagem com a família
31 de jul. de 2023
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hotel muito antigo, precisando de reformas! Elevadores pessimos! Ficamos presos dentro do elevador e isso se repetiu com outros hospedes tb! Comunicação muito ruim com a recepção! Apesar da boa localização não compensa custo/benefício!
Sergio
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Customer Service em 31 de jul. de 2023
Olá, Sergio. Pedimos desculpas pelos problemas que você encontrou durante a sua estadia. Entendemos que houve inconvenientes com o elevador e a comunicação com a recepção. Estamos sempre em busca de melhorias e certamente levaremos suas observações em consideração. Agradecemos o feedback e esperamos ter a oportunidade de lhe oferecer uma experiência melhor no futuro.
10/10 - Excelente
Giselle
4 de abr. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Otimo
Excelente localização. Pessoal de portaria embaixo muito prestativo
Giselle
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Customer Service em 5 de abr. de 2023
Obrigado por compartilhar esta revisão brilhante, Giselle!Estamos muito felizes em saber que você gostou da sua estadia no Hilton New York Times Square! É um prazer acomodá-lo ao máximo. Seus elogios à nossa localização privilegiada e equipe simpática nos permitem saber que estamos fazendo nosso trabalho. Afinal, nos orgulhamos da sua felicidade. Com isso dito, adoraríamos compartilhar outra experiência perfeita com você em breve!Obrigado novamente por tomar o tempo para compartilhar seus comentários!
10/10 - Excelente
Thiago
24 de fev. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente!
Hotel com excelente localização! Confortável! Quarto silencioso. Ótima academia. Com certeza voltarei.
Thiago
Hospedou-se por 6 diárias em fev. de 2023
10/10 - Excelente
Kelly
5 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Kelly
Hospedou-se por 2 diárias em mai. de 2024
2/10 - Terrível
William
5 de mai. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
William
Hospedou-se por 8 diárias em abr. de 2024
6/10 - Ok
Cecy
Viagem a dois
5 de mai. de 2024
Pontos negativos: Condições e instalações da propriedade
El personal se portó hostil, estaban haciendo trabajos constantemente y las instalaciones limitadas
Cecy
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 6 de mai. de 2024
Cecy, lamentamos saber de tu experiencia. Los problemas con la hospitalidad y las interrupciones operativas ciertamente no son indicativos de nuestros estándares de servicio habituales. Tenga la seguridad de que hemos tomado nota de sus comentarios y los pasaremos a los equipos pertinentes para su revisión. Apreciamos su paciencia y comprensión.
8/10 - Boa
Maria vreneli
4 de mai. de 2024
Staff is alright but they won’t let you check in exactly 4pm . Room was ok but it’s dusty .
Maria vreneli
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 4 de mai. de 2024
Maria, we appreciate your comments about your recent stay at Hilton New York Times Square. Our team members strive to provide timely check-in experiences, and it's disappointing to hear about your wait time. Noted is your feedback regarding the room condition; maintaining a clean and comfortable environment is a top priority for us. We'll ensure that focus is placed on these aspects. We look forward to offering you a more seamless stay next time.
6/10 - Ok
SIYUAN
3 de mai. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
SIYUAN
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 5 de mai. de 2024
We appreciate you taking the time to share your feedback, Siyuan.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
8/10 - Boa
dora
Viagem com a família
2 de mai. de 2024
Pontos positivos: Comodidades
Good location and nice and confortable room
dora
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 3 de mai. de 2024
Dora, it's wonderful to hear that you found our location at Hilton New York Times Square to be convenient and the room to your liking. We pride ourselves on providing comfortable and pleasing accommodations. We appreciate your feedback and look forward to your next visit.
6/10 - Ok
Yerania L Santell
Viagem a dois
30 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Requiere mantenimiento y modernización
Yerania L Santell
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Yerania L Santell, gracias por compartir su experiencia. Lamentamos que haya encontrado aspectos de nuestro hotel que necesitaran atención y actualizaciones. Su opinión es valiosa para nosotros y nos ayuda a mejorar. Esperamos tener otra oportunidad de brindarle una mejor experiencia en el futuro.
6/10 - Ok
Dandan
Viagem a dois
29 de abr. de 2024
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
This hotel is located in Time square, great location, in middle of everything. However the hotel is going through renovation, only one elevator is working. There restaurent is not partically working. The entry of the hotel is terrible, if you are not looking closely, you will pass it by.
Dandan
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Dandan, it's commendable that you recognized our prime location in the heart of the city. We appreciate the patience you exhibited during times of renovation as we continually seek to enhance our guest experience. It is regrettable to hear that you had difficulty locating the entrance and were inconvenienced by the limited availability of our elevator and restaurant facilities. Thank you for taking the time to share your feedback. It will be used as a reference in our continuous improvement efforts.
10/10 - Excelente
Safiullah, HAMILTON
Viagem a dois
29 de abr. de 2024
Pontos positivos: Limpeza e comodidades
I liked how it was in Times Square. I did not like how they were doing renovations. Elevator was down a couple days, which caused lineups and delay.
Safiullah
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Safiullah, it's wonderful to know you appreciated the Hilton New York Times Square's prime location. We understand that the renovations could have impacted your stay, and it's a regretful situation when routine improvements result in inconvenience. We appreciate your patience with the elevator issue and hope to welcome you back soon, where you can benefit from these enhancements.
2/10 - Terrível
Maulik
Viagem de negócios
26 de abr. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Hotel lobby and Common areas are under construction but that is not mentioned anywhere at the time of the booking. Front desk staff was ok but it was extremely busy and only 1 maybe 2 pop up counters were open. George at the time of the check in was helpful however another lady was rude and did not seem to care when I called because it was extremely loud with construction taking place at 5:30am. I’ll avoid this place moving forward. For $400 a night you can get much better hotel in this area.
Maulik
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Maulik, we regret to hear about your less than satisfying experience and your disappointment with various aspects of your stay. We appreciate your positive comments about George; it's good to know that his service was helpful. Apologies for any inconvenience you may have experienced due to renovations and unexpected noise during your visit. To ensure a more enjoyable stay for all our guests, we address staffing and noise control as part of our continuous improvement process. We hope for the opportunity to give you a more enjoyable experience in the future.
8/10 - Boa
elise
Viagem a dois
26 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The location is great , but they don’t offer parking. Some of the staffs are great but some no, breakfast didn’t have much options , I should add that hotel was under construction and we wait for elevator every single time.
elise
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 26 de abr. de 2024
Elise, thank you for sharing your experience at Hilton New York Times Square. It's delightful to hear that you appreciated our prime location. We understand that the absence of on-site parking might be inconvenient for some guests, and we're working on improving the elevators' efficiency during our renovation period. We also hear your feedback about some of our team members and breakfast options. Your remarks will guide us while enhancing our services, and we hope to impress you on your next visit.
10/10 - Excelente
Charles
26 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything
Charles
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 26 de abr. de 2024
Charles, it's wonderful to hear that your stay at the Hilton New York Times Square was thoroughly delightful. We're always pleased to offer our guests an exceptional experience. We hope to have the pleasure of welcoming you back on your future travels.
10/10 - Excelente
Flavio, Lakeland
24 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Second time staying here. Cool place to stay with great looking rooms.
Flavio
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 24 de abr. de 2024
Flavio, it sparks joy to know you chose to stay again at Hilton New York Times Square and were pleased with our unique rooms. We're thrilled you found the hotel to be an engaging place for your stay and look forward to your next visit.
4/10 - Insatisfatória
Ishtiak
Viagem com família e crianças pequenas
23 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
Sink were broken, and the door was very much broken and hard to close
Ishtiak
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 24 de abr. de 2024
Ishtiak, we're truly sorry to hear about the issues experienced with the bathroom facilities and the door. We'd like to assure you that our team members are dedicated to fixing such issues promptly for an improved guest experience. We hope for an opportunity to better serve you in the future.
10/10 - Excelente
Martina
Viagem com a família
21 de abr. de 2024
Great location in time square. Easily accessible to grand central station and also very close to 42nd street subway stop. Hotel was very clean. Staff was friendly. Will stay here again.
Martina
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 22 de abr. de 2024
Martina, we're delighted to hear your positive feedback about your stay at Hilton New York Times Square. It brings us joy to know that our prime location provided easy access to Grand Central Station and 42nd Street Subway Stop. We're equally thrilled to know you found our hotel immaculate, and our friendly team members made your stay enjoyable. We're already looking forward to your next visit.
10/10 - Excelente
Zainab
18 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amazing experience
Zainab
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 19 de abr. de 2024
Zainab, it's heartening to hear you had an amazing experience at Hilton New York Times Square. We appreciate your kind words and eagerly await your next visit.
10/10 - Excelente
Sylvia
Viagem com a família
17 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The room was very clean and spacious. Even though the hotel is under construction, the staff was very organized accommodating.
Sylvia
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Sylvia, it's heartening to know you found the rooms at Hilton New York Times Square to be both neat and expansive. We're proud of our team members for maintaining their organization and guest-focused approach despite ongoing improvements. Your encouraging words fuel our dedication to providing an exceptional stay. Thank you!
4/10 - Insatisfatória
Philippe
16 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Personnel très désagréable, hormis le personnel en charge du ménage et des bagages.
Le "petit déjeuner" est une grosse arnaque, à ne surtout pas prendre.
Les chambres sont très confortables et l'emplacement parfait pour les balades.
Philippe
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Philippe, c'est décevant d'apprendre que vous ayez trouvé certains aspects de votre séjour peu satisfaisants. Votre insatisfaction quant à l'offre du petit-déjeuner et au comportement de certains membres de notre équipe est regrettable. Sur une note plus positive, il est réconfortant de constater que nos services d'entretien ménager et de manutention des bagages, le confort de nos chambres et notre emplacement privilégié répondent à vos besoins. Nous transmettrons certainement vos réflexions à notre équipe pour garantir que nous nous améliorons et offrons une meilleure expérience à l'avenir.
8/10 - Boa
Lorena
16 de abr. de 2024
Lorena
Hospedou-se por 4 diárias em abr. de 2024
8/10 - Boa
Ewelina
16 de abr. de 2024
Ewelina
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 6 de mai. de 2024
Thank you for this lovely rating, Ewelina!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton New York Times Square. We'd like to share an even better experience with you soon.
10/10 - Excelente
Ivette
15 de abr. de 2024
Ivette
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Ivette, thank you for choosing the Hilton New York Times Square for your stay. It's wonderful to see your high rating for us and we hope your visit was filled with great moments. We eagerly look forward to welcoming you back in the future. Safe travels!
6/10 - Ok
HASEEB
15 de abr. de 2024
HASEEB
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 5 de mai. de 2024
We appreciate you leaving your feedback with us, Haseeb.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
8/10 - Boa
Raymundo
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Desayuno muy caro considerando el menu que dan
Raymundo
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Raymundo, es maravilloso ver tu calificación de servicio para el Hilton New York Times Square. Agradecemos sus comentarios sobre el precio del desayuno en relación con la selección ofrecida. Para nosotros es importante ofrecer un valor excepcional a nuestros huéspedes. Su comentario nos ayudará a evaluar nuestras ofertas y estructura de precios. Le agradecemos que nos haya elegido y esperamos volver a ser su anfitrión en el futuro.
8/10 - Boa
paul
Viagem com a família
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We will come back here when we go to New York
paul
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Paul, it's heartening to hear your plans to return to Hilton New York Times Square on your future trips. We look forward to welcoming you back for another memorable stay.
10/10 - Excelente
Heather, Jacksonville
Viagem com a família
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fabulous location! Big rooms with Times Square view. I appreciate having the safe and fridge in the room. The housekeeping lady was very friendly and helpful. Thank you, I would recommend!
Heather
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Heather, we're overjoyed to read about your enjoyable stay at the Hilton New York Times Square. Our team is delighted that our ideal location, spacious rooms, and in-room amenities added to your comfort. It's great to hear that you found our housekeeping team member amiable and cooperative. We're immensely grateful for your recommendation, and we look forward to welcoming you back for more memorable experiences.
2/10 - Terrível
Ian
15 de abr. de 2024
Pontos negativos: Serviço e funcionários
Ian
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
Ian, we're sorry to learn that your experience did not meet your expectations. If you would like to share more about your stay and any specific issues you faced, it’d be greatly appreciated. We are committed to making continuous improvements and your feedback is very valuable to us.
6/10 - Ok
Jason
14 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Jason
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
Jason, we noticed you left a neutral rating on Expedia for your stay with us. We would greatly appreciate any further insights you could provide, as feedback is essential in our continuous efforts to enhance our guest experience. We hope to welcome you back and improve upon your last stay.
10/10 - Excelente
Kherlen
13 de abr. de 2024
Pontos positivos: Condições e instalações da propriedade
Good
Kherlen
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Thanks for the perfect rating, Kherlen!We're pleased to hear that you have fully enjoyed your stay at Hilton New York Times Square, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
10/10 - Excelente
Daisy
Viagem com a família
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very quiet.
Quick check in.
Clean room overall.
Daisy
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Daisy, we're delighted to hear about your enjoyable stay at the Hilton New York Times Square. It's heartening to know that you appreciated our swift check-in process and the cleanliness of the rooms. We strive to ensure our guests have a tranquil and pleasant experience. Thanks for sharing your review. We eagerly await your next visit.
8/10 - Boa
Kendra
Viagem em grupo
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very pleasant
Kendra
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 13 de abr. de 2024
Kendra, it's heartening to hear that our team members at Hilton New York Times Square made a positive impression. We always aim to foster a welcoming environment. Thank you for your kind words.
10/10 - Excelente
Patrice
Viagem com a família
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, spacious rooms for NYC. Close to food and shopping. Polite, responsive staff.
Patrice
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 13 de abr. de 2024
Patrice, it's wonderful to hear you enjoyed your stay at the Hilton New York Times Square. We're thrilled the size of our rooms pleased you and that our prime location offered easy access to dining and retail options. Your positive comments about our courteous and prompt team members are much appreciated. Thank you for your review and we look forward to accommodating you on your next visit to NYC.
2/10 - Terrível
LORENA
12 de abr. de 2024
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
LORENA
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Thank you for sharing your feedback, Lorena.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
2/10 - Terrível
Jacob
10 de abr. de 2024
Jacob
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
We appreciate the feedback, Jacob.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
6/10 - Ok
Donald, Tucker
Viagem de negócios
10 de abr. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Average, if that.
Donald
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Donald, it seems you had an unremarkable experience during your stay. We always strive to offer a more compelling and appealing visit for our guests. We appreciate your feedback and will pursue steps to improve future experiences.
4/10 - Insatisfatória
Marlon
10 de abr. de 2024
Pontos negativos: Serviço e funcionários
Marlon
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Marlon, we noticed you gave us a lower score and are disheartened to see that. We prioritize our guest's experiences and would appreciate more insight on how we might have missed the mark during your stay. With your feedback, we can strive to ensure the fullest satisfaction for you and future guests.
4/10 - Insatisfatória
Richard
Viagem com a família
10 de abr. de 2024
Pontos negativos: Comodidades
Too much noise, they working in construction inside the hotel
Richard
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Richard, we understand how important a peaceful environment is during a stay. We're sorry to hear about the disturbance from construction work. Though we cannot pause necessary maintenance, we strive to keep the noise at a minimum and aim to inform our guests ahead of time. We appreciate your patience and understanding in this matter. Please do not hesitate to contact us ahead of your next visit so we can ensure a tranquil stay for you.
10/10 - Excelente
Shannon
Viagem com a família
10 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was nice and courteous.
Shannon
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Shannon, it's wonderful to hear that you had a positive experience at Hilton New York Times Square. Our team members aim to provide courteous service to ensure guest satisfaction. We look forward to welcoming you back on your next visit to the city.
6/10 - Ok
Steven
Viagem a dois
9 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
The hotel is going through a major remodel that has no restaurant, limited grab and go food. No room service. Really disappointing that we weren’t notified before reservations. The pictures on Expedia were not accurate.
Steven
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Steven, thank you for sharing your feedback. It seems the ongoing renovations and limited dining options have affected your stay, for which we sincerely apologize. While continuous improvements are aimed to enhance guest experience, we regret the insufficient communication regarding these temporary changes. Regarding the images displayed, we appreciate you noting this and it will be looked into to ensure accuracy is upheld. Thank you for your understanding and your valued input.
8/10 - Boa
Crystabella
9 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The entrance was too vague and there aren't many options to eat or drink when in the hotel, building elevator was in repair so it was a bit inconvenient. But the staff and the room were great.
Crystabella
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Crystabella, it's wonderful to hear that you appreciated our team members and room quality at the Hilton New York Times Square. We acknowledge the uniqueness of our entrance and your feedback regarding the limited dining options. We also understand that our elevator updating process could have caused slight disruptions. Your experience gives us valuable insights as we continually work to enhance our guest experience. We look forward to welcoming you back in the future.
10/10 - Excelente
Alexis, Tegucigalpa
9 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Alexis
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Alexis, it's wonderful to see your top marks for Hilton New York Times Square. We're thrilled that you enjoyed your experience with us and we're looking forward to making your next visit just as memorable. Thank you for choosing our hotel, we value your feedback.
10/10 - Excelente
Gloria
Viagem com a família
9 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel is in a prime location. It is reasonabley priced. This is the second time that i’ve booked this hotel. Very satisfied!
Gloria
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Gloria, we're thrilled to hear that you chose to stay with us at Hilton New York Times Square for a second time and had a satisfying experience. It's wonderful to know that you appreciate our prime location and reasonable pricing. We appreciate your continued patronage and look forward to welcoming you back for yet another memorable stay.
2/10 - Terrível
Kevin
8 de abr. de 2024
Kevin
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
We appreciate your feedback, Kevin.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
4/10 - Insatisfatória
Brandon
Viagem com família e crianças pequenas
8 de abr. de 2024
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
took forever to check in, staff enetred in my wrong last name so I couldn't access Wi-Fi, the front desk didnt answer the phone when we needed a bottle opener, and there was a broken glass placed beside the coffee machine .
Brandon
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Brandon, we regret to hear about the inconveniences you experienced during your stay. We understand that aspects such as slow check-in, issues with Wi-Fi access, and the unavailability of necessary amenities can impact your stay, and for this, we apologize. Please know, these instances are not reflective of our usual service standards. Both our front desk team members and room service colleagues are typically more vigilant. We take your observations seriously and assure you that necessary checks will be carried out to avoid any such incidents in the future. Your feedback is crucial in helping us improve.
10/10 - Excelente
Maribel
Viagem a dois
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is our second time here and it will not be our last time. We love the location closed to Times Square but not in time square. All staff were great. In particular Mr. Bobur (I hope I spelled it right). He makes great drinks and very attentive even when he was by himself and busy. One night my wife left her Jacket at the Bar. Mr. Bobur saw and gave it to the front desk along with our room number. Next morning I went to the front desk they returned it to us. Yes!!! I highly recommend this Hotel. No issues with the room. Bed was comfortable. We asked for a high room and we got floor 38; excellent views!!! As I said we will return!!!
Maribel
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Maribel, it brings immense pleasure hearing how much you enjoyed your repeat visit at Hilton New York Times Square. Your acknowledgment of our fantastic location and our team's stellar service is very much appreciated. In particular, Bobur's dedication to creating a memorable experience for you at our bar. We are thrilled to know that your accommodations met your expectations, especially the sweeping views from your room. We eagerly anticipate your return in the future.
6/10 - Ok
Leif
Viagem em grupo, Viagem a dois
3 de abr. de 2024
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
The location around time square is pretty unbeatable if you’ve got places to be and people to see, but it’s also somewhat gritty. I also struggled with my interactions with the management regarding my discussion of the apparent presence of mold in the HVAC/heating and cooling system, which led to pretty unpleasant allergy symptoms. It was nice to be near broadway though, since that was the main reason for our trip.
Leif
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Customer Service em 4 de abr. de 2024
Leif, we appreciate you taking the time to share your experience. It's great to hear that our proximity to popular destinations like Broadway was advantageous for your trip. However, we regret to learn of your experiences with our management team and the challenges you encountered in your room. Know that we always strive to maintain the utmost standards of comfort, cleanliness, and customer service. We trust that any concerns regarding your room have been addressed and rectified. We hope that your primary reason for visiting - enjoying a Broadway show - was a highlight and would pave the way for a future trip.