Fachada

Avaliações de GEM Hotel - Chelsea

2.5 out of 5
GEM Hotel - Chelsea
300 W 22nd Street, New York, NY

Avaliações

7,8

Boa

Nota 10 - Excelente. 281 de 1000 avaliações" "
Nota 8 - Boa. 456 de 1000 avaliações" "
Nota 6 - Ok. 175 de 1000 avaliações" "
Nota 4 - Insatisfatória. 51 de 1000 avaliações" "
Nota 2 - Terrível. 37 de 1000 avaliações" "

8,4/10

Limpeza

8,6/10

Serviço e funcionários

7,4/10

Comodidades

7,6/10

Condições e instalações da propriedade

Avaliações

6/10 - Ok

DANIEL

Pontos positivos: Limpeza e serviço e funcionários
Meh
No geral foi bom. Principalmente pela localização. Mas pelo preço, eu esperava um pouco mais. Cama pequena, o sistema de ar condicionado é 8 ou 80 e faz muito barulho. Não tem frigobar no quarto e o café da manhã é bem pobre.
Hospedou-se por 4 diárias em set. de 2019

10/10 - Excelente

sergio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente
Hospedou-se por 16 diárias em mai. de 2019
Resposta de Hafeez Rehman - Front Office Supervisor em 18 de jun. de 2019
Hello Sergio Thank you for staying at the Gem Hotel and rated our Hotel 10/10. We hope to see you next time on your visit to New York City.

6/10 - Ok

Regina

Pontos negativos: Limpeza
Ilusão de ótica
O quarto não corresponde as fotos que estão no site. Quarto muito pequeno, abafado, ainda com carpete no chão. Banheiro ficava molhado pois a cortina não continha a agua dentro do box. A limpeza deixou a desejar. O Wifi funcionava de forma intermitente, com periodos de nao funcionamento. Precisamos comprar uma tomada para pode carregar o celular. No hotel não há compartimento para guardar bagagens no caso de necessidade por conta de horários de voo. Este hotel precisa se modernizar. Porém a localização é excelente.
Hospedou-se por 4 diárias em nov.. de 2018
Resposta de Management em 9 de mai. de 2019
Dear Guest, Thank you for taking the time to write us a review. We would like to welcome you back in near future. Thank you!

8/10 - Boa

Viajante verificado

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Bom Hotel
O Hotel tem ótima localização, porém os quartos são realmente pequenos. Nos últimos 2 dias da minha hospedagem o hotel ficou sem internet, o que foi um inconveniente.
Hospedou-se por 5 diárias em ago. de 2018
Resposta de Management em 9 de mai. de 2019
Dear Guest, Thank you for taking the time to write us a review. We would like to welcome you back in near future. Thank you!

2/10 - Terrível

Carlos

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Small and old
Dated. Wallpaper and pant falling apart. REALLY small room. Not impressed at all
Resposta de Management em 9 de mai. de 2019
Dear Guest, Thank you for taking the time to write us a review. We would like to welcome you back in near future. Thank you!

8/10 - Boa

Isabel, Rio de Janeiro

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Quarto pequeno, staff atencioso
O ponto alto do hotel é o staff. NY é lotado de hoteis gigantes em que ninguém sabe se você é hóspede e não zela pelo seu bem-estar. ESte hotel é o oposto. Um hotel pequeno em que todos te cumprimentam e fazem de tudo para sua estadia ser a melhor possível. A localização também é ótima porque fica entre a times square e o soho. Andar para os dois lados é uma diversão! O único inconveniente é o tamanho do quarto. Além de pequeno, do meu quarto no segundo andar dava para ouvir o barulho da rua. Portanto, conforto do quarto não é o ponto forte do hotel... POr fim, achei caro pro que oferece.
Resposta de Raj Kapadia em 28 de mai. de 2016
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 - Boa

Luis, Sao Paulo

Pontos positivos: Limpeza e conforto do quarto
Worth it
The lobby had an undergoing refurbishment which was pretty annoying. Other than that the staff is friendly, great location one block from the subway and clean rooms. Definetelly worth it

8/10 - Boa

Roberta, Brasilia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom!
Funcionários atenciosos, boa localização, wifi free, quartos pequenos

2/10 - Terrível

John

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2021

2/10 - Terrível

Surasit

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2021

2/10 - Terrível

Viajante verificado

Hospedou-se por 2 diárias em fev. de 2021

2/10 - Terrível

Diamond

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
When I got to the hotel on time for check in it was being renovated over so I didn’t get to go in this hotel so basically I completely got my money taken from you guys.
Hospedou-se por 1 diária em fev. de 2021

2/10 - Terrível

Viajante verificado

Hospedou-se por 1 diária em fev. de 2021

2/10 - Terrível

Shak

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel is not even active
Do not book
Hospedou-se por 1 diária em fev. de 2021

2/10 - Terrível

Victoria

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Idk about this place
I couldn’t get in touch with the hotel because the number was not working. So I ended up not trusting the fact that they were even open
Hospedou-se por 1 diária em fev. de 2021

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very personable, friendly, and helpful, they really made the stay wonderful. Rooms were small, but clean and perfect for a stay in the city. We would stay there again.
Hospedou-se por 1 diária em mar. de 2020

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
The location of the Gem is great. The Forager store/restaurant right next door is handy although expensive. The room I had was clean and very small. I love the openable windows so I could get some fresh air. There was construction and noise and the roof was closed at the time of my visit and I was unaware prior to my arrival of these conditions.
Hospedou-se por 5 diárias em mar. de 2020

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 19 de mar. de 2020
Hello Guest, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 - Excelente

Traveler

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Good Chelsea location, cozy room, clean, great service.
Hospedou-se por 1 diária em mar. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 19 de mar. de 2020
Dear Guest, Thank you for informing us about your recent stay at the Gem Hotel. It means a lot to know that many aspects were favorable throughout your stay, including our excellent location, cozy rooms, and friendly staff. Your satisfaction means everything to us, and we'd love the chance to welcome you back in the future. Hope to see you again! Best Regards

8/10 - Boa

Visitor, Uk

Pontos positivos: Serviço e funcionários
It is a very functional hotel and well situated. The rooms are tight for space and corridors very dark but it is clean and the shower is excellent. Staff are friendly and helpful.
Hospedou-se por 5 diárias em mar. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 15 de mar. de 2020
Dear Guest, Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you welcomed our excellent location, as well as appreciated our clean accommodations and friendly staff.Thanks again, and we hope to have the pleasure of welcoming you back soon. Best Regards

8/10 - Boa

TM, Easton , MD

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
During my visit the roof top area was closed, and they had recently stopped providing free breakfast. We stayed Friday & Saturday night. Saturday morning is trash day on the block and it is a very loud process. The location is great, with easy access to PATH train and subway, but the "special view" just means more noise and less sleep
Hospedou-se por 2 diárias em mar. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 15 de mar. de 2020
Dear TM, Thank you for staying at the Gem Hotel. We are pleased to know that you found our location very convenient, which provided access to some amenities and places to visit. .Please accept our apologies if you experienced any noise disturbance from the street. For future reference we also have rooms away from the street noise, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

8/10 - Boa

Jacques

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em mar. de 2020
Resposta de Hafeez rehman - Front Office Supervisor em 13 de mar. de 2020
Hello Jacques, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to US. Best Regards

10/10 - Excelente

Ellen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay, would come again
Comfortable bed and room overall. Great helpful staff. Wonderful location, felt safe. Quiet at night for great sleep.
Hospedou-se por 3 diárias em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 5 de mar. de 2020
Dear Ellen, Thank you for informing us about your recent stay at the Gem Hotel. It means a lot to know that many aspects were favorable throughout your stay, including our excellent location, comfortable bed, and friendly staff. Your satisfaction means everything to us, and we'd love the chance to welcome you back in the future. Hope to see you again! Best Regards

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em mar. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 5 de mar. de 2020
Dear Guest, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

8/10 - Boa

Chris, London

Pontos positivos: Limpeza e serviço e funcionários
Decent no frills hotel in excellent location. Stayed in room 218 - close to a busy junction so you can feel & hear NYC life right out the window which was fine for me as I am use to city noise but not a room for light sleepers. Room for a single person is absolutely fine and well laid out. Liked the decor. Not sure about the bathroom door not be able to close basically if your sharing you will see the person you're with on the toilet and in 218 you defo had to close the curtains or the whole of 8 ave can see you! Had a few issues with the heating it was a cold February weekend and the room was freezing the first night. Realised that you control the heating yourself but found the system a bit complicated. Room ended up being either cold or super hot. Great location near subway for airport and can walked to west and greenwich village for nightlife and touristy midtown is easy jump on the subway. Much prefer it to the Times sq hotel options. Lots of restaurants, diners nearby and some good brunch places. Excellent choice for the LGBT traveller with a wide & good choice of gay nightlife nearby, Christopher St an easy 10 min walk and easy to get to hells kitchen as well. Walked around at 2am and felt perfectly safe Could see the empire state building from my window
Hospedou-se por 4 diárias em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 4 de mar. de 2020
Dear Chris, Thank you for staying at the Gem Hotel. Being strategically located is the primary reason why the Gem Hotel is the go-to place for most travelers. Thus, we are glad that our unparalleled convenience to major establishments and various modes of transportation suited your travel needs. We are also glad to hear that room and beautiful view of Empire State building from your room window added to your experience. It was a pleasure to serve you, and we look forward to seeing you again to exceed your recent experience. Best Regards

8/10 - Boa

Viajante verificado

Viagem de negócios, Viagem em grupo
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk person Riley was amazing...warm and welcoming and helpful. Comfy bed but very small room. Will go for bigger one next time.
Hospedou-se por 1 diária em mar. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 4 de mar. de 2020
Dear Guest, We want everyone who stays at the Gem Hotel to have an excellent visit so we're happy to hear that was the case with you. Thank you for your compliments on our amazing service and comfortable beds. It would be a pleasure to host you again should you be back in the city! Best Regards

6/10 - Ok

Viajante verificado

Viagem a dois
Pontos positivos: Serviço e funcionários
It was okay, but a little small and cold. Great location and price though.
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Hotel Management em 2 de mar. de 2020
Dear Guest, Thank you for your review. It's wonderful to know that you could make the most of our convenient location at an affordable price. Perhaps during your next NYC trip, we can invite you to one of our internal superior queen rooms for more a little more space and warmth! It would be our pleasure to welcome you back!

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
My only comment would be the size of the rooms..ours was very small. Nice bathroom
Hospedou-se por 4 diárias em fev. de 2020
Resposta de Hotel Management em 2 de mar. de 2020
Dear Guest, Thank you for your stay with us! I am glad you enjoyed our modern bathroom and I hope the next time you stay with us, we can host you in one of our larger, superior rooms for your better comfort! Have a wonderful day!

6/10 - Ok

Rachel

Viagem em grupo
Pontos positivos: Serviço e funcionários
Good for a short stay
Very friendly and helpful front desk staff. The room itself was small and a bit dusty/outdated. For one night, it was fine, but I wouldn't be comfortable for more than 1 or 2 nights because of how cramped. I appreciated the hand sanitizer along with the other amenities in the room. Excellent location.
Hospedou-se por 1 diária em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 28 de fev. de 2020
Dear Rachel, Thank you for staying with us and taking the time to share your thoughts. We're glad our central location was ideal for your trip and that you appreciated the amenities in the room and excellent service from our Front Desk Staff. Please note that we have superior rooms, and our staff is always happy to show you other available options. The next time you're in the city, please come see us again at the Gem Hotel! Best Regards

8/10 - Boa

Frederick

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Rooms are small; but the service, location and location are great.
Hospedou-se por 4 diárias em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 28 de fev. de 2020
Dear Frederick, Thank you for staying at the Gem Hotel. It's wonderful to know that you appreciated our convenient location and exceptional service.. We're sorry for the room aspects that did not meet your preference. However, we do have Superior rooms that may be better for you during your next trip.We wish you all the best and can't wait to host you again here at the Gem Hotel. Best Regards

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
False advertising disappointment
Booked this for my wife's birthday. We specifically chose it for the rooftop terrace prominently advertised. When we arrived it was explained to us that it was not constructed yet. During and after our stay, I noticed that they were still advertising it. I reached out to the hotel and they never responded. Disappointing. Good neighborhood though.
Hospedou-se por 3 diárias em set. de 2019
Resposta de Hafeez Rehman - Front Office Supervisor em 28 de fev. de 2020
Dear Guest, Thank you for staying at the Gem Hotel. We're delighted to hear that you welcomed our excellent location. Please note that roof top is weather permitted. Since it's freezing in NYC during the months of January and February, we decided to take advantage of that and decided to renovate the roof top. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

6/10 - Ok

Steve, Seattle

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The view from my window was enclosed, interior, due to the building design, which was ok, not great, but not a big deal, maybe quieter than a street-facing window.
Hospedou-se por 3 diárias em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 20 de fev. de 2020
Dear Steve, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. Please note that we do have rooms facing streets, and our staff is always happy to show you other available options. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Price is attractive. The room is clean and modern.
Hospedou-se por 1 diária em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 19 de fev. de 2020
Dear Guest, Thank you for staying at the Gem Hotel. We are glad that you enjoyed your stay with us and found our rooms clean and pricing competitive, We cannot wait to host you again on your next visit to NYC. Best Regards

8/10 - Boa

Natalie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 18 de fev. de 2020
Hello Natalie, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza
Fantastiskt läge, har sett bättre dagar.
Man får det man betalar för, läget gör att det är väldigt värt.Små rum, icke genomtänkta badrum.
Hospedou-se por 3 diárias em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 17 de fev. de 2020
Dear Guest, Thank you for staying at the Gem Hotel. We are glad that our strategic location, which is just a few steps away from major establishments and various modes of transportation, suited your travel needs. We cannot wait to host you again on your next visit to NYC. Best Regards

10/10 - Excelente

Kellie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 12 de fev. de 2020
Hello Kellie, Thank you for staying at the Gem Hotel. We are thrilled to know that you had an amazing experience at the Gem Hotel by looking at your high ratings. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards Best Regards

10/10 - Excelente

lori

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 12 de fev. de 2020
Dear Lori, Thank you for staying at the Gem Hotel. we're happy that you had an exceptional experience at the Gem Hotel as shown by your high rating. We can't wait to see you again! Best Regards

8/10 - Boa

Eduardo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location & service
Size of room we got on the small side; could be an issue if you are travelling with big suitcases. We weren't. Very helpful staff Location is perfect, easy access with Metro from JFK and next to meatpacking district and chelsea
Hospedou-se por 3 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front office supervisor em 7 de fev. de 2020
Dear Eduardo, Thank you for staying at the Gem Hotel. It's always a pleasure hearing from our guests. We're glad our central location was ideal for your trip and that our front desk staff was able to assist you adequately. Please note that we have superior rooms, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

10/10 - Excelente

MrCarlin, Miami Beach, Florida

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, clean accommodations. Everything is steps away; subway, food, drug stores. Great city views or quiet hidden rooms, choose what’s best. Complimentary continental breakfast that’s simple and thoughtful. Get your carbs for free ! ... Riley @ the front desk was spectacular !!! Thank you Riley ! Room was just right for a NYC rendezvous with all the amenities of a major chain, without the hassle. I highly recommend.
Hospedou-se por 4 diárias em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 7 de fev. de 2020
Dear MrCarlin, Thank you for spending a few days with us here at the Gem Hotel. It pleases us to see that you appreciated our unbeatable location, clean accommodations, Continental breakfast and friendly, helpful staff. We're grateful for your recommendation and hope to see you again soon. Best Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 2 de fev. de 2020
Dear Guest, Thank you for staying with us here at the Gem Hotel. Reading that you gave us perfect score based on your stay with us brightens our day. We look forward to welcoming you back the next time you are in town. Best Regards

10/10 - Excelente

Joe

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean Room
Room was small but clean. Great location! Several of the staff members were exceptionally friendly.
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 2 de fev. de 2020
Dear Joe, Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their efforts. We're so pleased our central location and clean accommodation added to your convenience, and we look forward to your next stay at the Gem Hotel. Best Regards

10/10 - Excelente

Mauricio, Ft Lauderdale, FL

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was very clean, although a little small but that is expected in NY. Bathroom was outstanding with a modern design. Staff was extremely friendly and efficient.
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 31 de jan. de 2020
Dear Mauricio, It was a pleasure hosting you at the Gem Hotel. We are delighted to hear that our clean accommodations lived up to your standards. Also, our entire team will be thrilled to learn that you were impressed with our top-notch hospitality. We'd love another chance to host you to ensure that we exceed your experience next time. Please come back soon and have a good one! Best Regards

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Does what it says on the tin. Centrally located in Chelsea. Small clean room, a tad dated perhaps. Simple continental breakfast. Great price for its location and helpful staff.
Hospedou-se por 4 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 30 de jan. de 2020
Dear Guest, Thank you so much for letting us know about your amazing stay with us here at the Gem Hotel. It pleases us to see that we were able to meet your expectations by offering a clean room, amazing location, and helpful staff. Also, we're happy to hear that you enjoyed our continental breakfast. We truly appreciated the opportunity to serve you and would be honored to welcome you back soon. Best Regards

8/10 - Boa

Viajante verificado

Hospedou-se por 3 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 28 de jan. de 2020
Hello Guest, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 - Excelente

Viajante verificado

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza
Good location for what I needed. lovely staff nice service
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 27 de jan. de 2020
Hello Guest, It's always a pleasure hearing from our guests. We're glad our central location was ideal for your trip. We are also delighted to know that our service made a positive difference in your stay. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

10/10 - Excelente

Caroline, Gatineau, QC

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Good location in the Chelsea area. The room was clean and cozy, there is someone at the reception 24-hour and continental breakfast was an added value. Nice place!
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 27 de jan. de 2020
Dear Caroline, We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that our clean, cozy room provided you with the ideal place to rest and that you felt welcome while you were here. Should you be in the city again, we welcome you back to our hotel. Best Regards

4/10 - Insatisfatória

Carmelo, New York

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
La dimensione delle stanze, la scarsa disponibilità a trovare una soluzione nel cambio di camera, la pulizia delle parti comuni, la mancanza di una sala per la colazione
Hospedou-se por 5 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 25 de jan. de 2020
Caro Carmelo, Grazie per aver soggiornato al Gem Hotel. Siamo spiacenti per gli aspetti della stanza che non soddisfano le tue preferenze. Siete pregati di notare che inizialmente avete prenotato una camera matrimoniale standard. Tuttavia, disponiamo di camere Superior e potresti voler prenotare una delle nostre camere Superior che potrebbero essere migliori per te durante il tuo prossimo viaggio. Ti auguriamo tutto il meglio e speriamo di rivederti al tuo prossimo viaggio a New York. I migliori saluti

8/10 - Boa

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was very pleasant will stay again could be a little more warmer and need longer shower curtain
Hospedou-se por 1 diária em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 19 de jan. de 2020
Dear James, Thank you for staying at the Gem Hotel. It is great to read that you would consider staying with us in the future because of your pleasant stay. We cannot wait to host you again on your next visit to NYC. Best Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 16 de jan. de 2020
Dear Guest, Thank you for staying at the Gem Hotel. We're happy that you had an exceptional experience at the Gem Hotel as shown by your high rating. We can't wait to see you again! Best Regards

8/10 - Boa

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Room smaller than I expected with little walking room with suitcases. But the room was clean and comfortable.
Hospedou-se por 2 diárias em jan. de 2020
Resposta de Hafeez Rehman - Front Office Supervisor em 13 de jan. de 2020
Dear Elizabeth, Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you appreciated our clean and comfortable accommodations. Please note that we have superior rooms, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards