6/10 - Ok
Angela H.
6 de jul. de 2025
Pontos positivos: Limpeza
4th July Trip
Check in everything was great. Our parking passes were not available and Mike stated that his cleaning ladies may have taken them. We had to go to the check in and obtain new parking passes. The place was clean. We were asked to move all valuable items out of the way, since we had two children under the age of three. All items were placed away and out of reach. The coffee table was moved in front of the TV so the children could not get to the TV. We had to take out the mattress topper and pillows to accommodate my family which was not a problem. There was a situation where the linen closet door was damaged. The slates were broken. It was of course an accident and we didn’t even realize it happened. If we did, we would have tried to fix it before leaving. See photo below. The door also came off the rail easily. Our check out was 10am but we were asked twice if we could leave early to let the cleaning ladies in for the next renters. Which she did show up before 10am. She was helpful in grabbing linens to take to the washer because she saw we had to put one of the children in the car seat to gather everything. We had family pictures that morning and did get yet another text from Mike to leave asap for the cleaning ladies, even before the check out of 10am. We did all the dishes, put the laundry in the basket as asked and took out all the trash. Unfortunately an accident happened with the door. We take responsibility, but to tell us the place was uncleanly was far from the truth
Angela H.
Hospedou-se por 3 diárias em jul. de 2025