4/10 - Insatisfatória
Helen
12 de nov. de 2025
Pontos negativos: Limpeza, serviço e funcionários e comodidades
The host allowed us to check in early, sending instructions via WhatsApp, which was appreciated. However, no staff were on site.
However, the room was dirty and missing key items such as a kettle (and no sign of breakfast). There were dark hairs that weren't ours all over the floor and in the bed itself. The sheets, throws and mattress were all heavily stained. The toilet seat was broken and the balcony door required heavy lifting to close completely in order to shut out the city noise.
The host was quick to respond when messaged. However, they failed to acknowledge our initial message about the broken toilet seat. When we later messaged about the stained bedsheets and mattress (which we discovered a little later in the day) they doubted our concerns and became somewhat passive aggressive. They did eventually agree to send a cleaning company and offered a mattress cover, but this was too little too late. We decided to book another guest house 2 minutes up the road, without asking for our money back.
We would highly recommend avoiding this place - and looking a bit further up the same street for a completely different experience!
Helen
Hospedou-se por 1 diária em nov. de 2025