Dear Andre, Thank you for sharing your recent stay with us. We regret to learn that your room fell short of expectations in terms of cleanliness, and we sincerely apologize for the inconvenience caused. Our team consistently strives to maintain high standards, and your feedback is invaluable in our ongoing efforts to improve.Regarding the towel shortage, we understand the importance of providing essential amenities promptly. We are actively reviewing to ensure such lapses are addressed promptly. Additionally, we apologize for the disturbance caused by the unexpected tornado in the hallway. Our commitment is to provide a serene environment, and we are taking measures to enhance our response to unforeseen events. We value your feedback as it aids us in continually improving our services. We hope to have the opportunity to welcome you back and provide a more satisfactory experience.Hotel Management

Deboah, thank you for choosing us. We want to extend our sincere apologies for not exceeding your expectations in the areas you outlined. We are disappointed with the inconvenience caused. Your comments will be addressed with the concerned individuals and used as an opportunity to improve our guest experience. We can understand your frustration and are grateful for your patience, and we hope to have another chance to regain your trust. Hotel Management

Jairo, we apologize for the musty odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for your feedback. Victoria Palacio, Sales and Marketing Manager

Fernando, thank you for choosing to stay with us. While we are happy you liked our convenient location and attentive staff, we apologize for not meeting your expectations with regard to our breakfast. Please be assured we will share your concern with our food and beverage team. Since we are in the Art Deco District, we are historically protected and, therefore, are unable to make any adjustments to the building itself. As for our rooms, we are in the process of remodeling to enhance our guest experience. It was our pleasure hosting you, and we hope you will revisit to see our newly updated accommodations soon. Victoria Palacio, Sales and Marketing Manager

Matheus, thank you for posting a review of your recent stay with us. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Victoria Palacio, Sales and Marketing Manager

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Essex House by Clevelander. Victoria Palacio, Sales and Marketing Manager

Thank you for choosing us and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Victoria Palacio, Sales and Marketing Manager

Dear Danilo Cesar Obrigado por ficar em Essex House, nossa localização é no centro do bairro Art Deco e perto da praia, lojas e restaurantes. Nós apreciamos a revisão maravilhosa que você tomou o tempo para escrever sobre nós. Saudações, Marcello Telles

Dear Leia Me faz feliz que você tenha gostado da sua estadia conosco. Estou feliz que nossa equipe foi acolhedora e reconfortante e cuidou de todas as suas necessidades. Fico feliz por termos conseguido sua satisfação. Ansioso para a sua próxima visita. Saudações, Marcello Telles

Dear Egmar Muito obrigado pela sua incrível revisão! Nos deixa realmente felizes em saber que você aproveitou seu tempo conosco e conseguimos alcançar sua satisfação. Comentários como o seu motivam-nos a continuar fazendo o nosso melhor todos os dias para melhorar em todos os aspectos e oferecer o excelente serviço aos nossos hóspedes. Estamos ansiosos para a sua próxima visita!! Saudações, Marcello Telles Supervisor de atendimento ao hóspede

Dear Michael, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location on Collins Avenue, only two blocks from Miami's famous beaches, the area's finest shopping, celebrity chef restaurants, and energetic nightlife, was perfect for your needs and helped make your visit memorable. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Jessica, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Richard, Thank you for choosing to stay with us. Please accept our apologies for the issues you had with the shower and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Hotel Management

Dear Meloney, Thank you for the five-star review of Essex House by Clevelander. We are happy to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear Jibri, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Stephen, Thank you for the review of Essex House by Clevelander and for recommending us. It is fantastic to read that you loved our location and the amenities we provide. Your comments regarding the staff, especially Simon, extended to you are very gratifying to read, and it will be a pleasure to share your feedback personally. Thank you for being our guest. We look forward to your next visit!Hotel Management

Dear Alexis, Thank you for the feedback. We are happy to see your rating. However, we are sorry for any miscommunication you had while you were here. We would like to share that a mini-fridge is available upon request. It was our pleasure to host your stay at Essex House by Clevelander, and we look forward to your next visit.Hotel Management

Dear Svetlana, Thank you for choosing us for your recent visit. We sincerely apologize for the oversights made when servicing your room. We take our guest's feedback seriously, and the appropriate action will be taken to ensure this does not happen again. We are also sorry for the noise disturbances you experienced due to our location. In the future, please know that our front desk staff will always be available to help, including relocation, whenever possible. Thank you once more, and we hope to have another opportunity to make your next stay exceptional.Hotel Management

Dear Zakikeyyah, Thank you for taking the time to review our hotel. We are pleased to read you loved our spacious rooms. However, we are sorry for the issues you had with the bathroom. We will certainly share your concerns with our housekeeping team so they can take corrective action. We also regret that you felt our carpets needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Hotel Management

Dear Shermaine, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach! Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Fredrick, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we encourage you to choose us again soon. Hotel Management

Dear Kristin, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat offering the ideal combination of comfort, convenience, and hospitality! We appreciate you recommending us and hope to see you again on your next visit to Miami. Hotel Management

Dear Kien, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat, offering the ideal combination of comfort, convenience, and hospitality! It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Omar, Thank you for sharing a review about your recent stay. While we hope you enjoyed your stay overall, we are sorry we did not impress you with the upkeep and maintenance of our accommodations and amenities. We are passionate about providing our guests with a seamless stay; therefore, we are working with our maintenance team to ensure that it does not happen again. We hope you will give us a second chance and come back for another visit. We would love the opportunity to provide you with a better stay. Hotel Management

Dear Martin, Thank you for taking the time to review our hotel. We hope you enjoyed your overall stay at our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting every expectation. Please accept our apologies for the noise concerns. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Hotel Management

Dear Humberto, Thank you for sharing a review about your recent stay at Essex House by Clevelander. We're delighted to hear that you found our Art Deco oasis amidst the energy of South Beach to your liking overall despite encountering an issue with the elevator in the morning. We regret the inconvenience this has caused and appreciate your patience as we swiftly addressed the situation. We look forward to the opportunity of welcoming you back for an even more enjoyable stay.Hotel Management

Dear Geraldine, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Hotel Management

Dear Holly, Thank you for your recent stay at the Essex House by Clevelander and for posting a nice rating. It is a pleasure to know we exceeded most of your expectations. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Isaac, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel. We appreciate you mentioning our convenient location and the excellent service provided by our front desk staff. We value your comments regarding the refrigerators and have taken note of them. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Joy, Thank you for taking the time to review our hotel. We are pleased to read you loved our location. However, we were disappointed that you felt the resort price did not meet your expectations. We make every effort to be priced competitively. We are also unhappy to read that you had some concerns with the size of your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Hotel Management

Dear Catherine, Thank you for the five-star review of Essex House by Clevelander. We are happy to read you loved our location and the hospitality we offer. We will surely share your compliments with Simon for a job well done. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear William, Thank you for the comments on your stay We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Hotel Management

Dear Eric, Thank you for choosing Essex House by Clevelander. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Hotel Management

Dear Corey, Thank you for taking the time to review our hotel. We regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans. Thank you again for choosing to stay with us; we hope to have the opportunity to welcome you again whenever your travels bring you to the area.Hotel Management

Dear Jeremy, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel. It is a pleasure to know we exceeded your expectations and that you had a great time at our well-kept property. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Richard, Thank you for being our guest. We are happy to see your rating. However, we are sorry for the inconvenience regarding the location of your room and due to the miscommunication caused. Your feedback is important to us as it helps to improve our guest experience going forward. We look forward to hosting you again soon at Essex House by Clevelander!Hotel Management

Dear Purvi, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Elmer, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Hotel Management

Dear Alysia, Thank you for posting a review of your stay with us. We regret any inconvenience you experienced regarding the distance to the beach area. We also apologize for any confusion or inconvenience regarding parking and the delay you experienced with our valet service and the impact it had on your schedule. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Additionally, we are sorry if our VIP program did not meet your expectations. We will review our offerings to ensure they align with the value we aim to provide to our loyal guests. We hope you will give us an opportunity to redeem ourselves in the future.Hotel Management

Dear Tracy, Thank you for the five-star review of Essex House by Clevelander. We are happy to read about your fantastic stay at our spotless property and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear Temica, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Hotel Management

Dear Roneisha, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Maynor, Thank you for the feedback. We are sorry for the miscommunication regarding the pool and regret any inconvenience this caused. Please know the information is posted on our website so guests can know before booking with us. Thank you once more for your review, and we look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Hotel Management

Dear Claudia, Thank you for taking the time to provide feedback about your stay. We sincerely apologize for the oversights made when servicing your room. We take our guests' feedback seriously, and our housekeeping staff will take the appropriate action to ensure this does not happen again. We were also disappointed that you felt the price did not meet your expectations. We make every effort to be priced competitively. Thank you once more, and we hope to have another opportunity to make your next stay exceptional.Hotel Management

Dear Masahi, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Michelle, Thank you for taking the time to review our hotel. We truly regret that your time with us was overshadowed due to the concerns you had with the pool access. We hope you will accept our apologies for this disappointment. We also apologize for the inconvenience you experienced with the concerns in your room. Our goal is always to provide a comfortable, relaxing stay; therefore, we appreciate you bringing these issues to our attention. We will address them appropriately and hope you will join us again so we can provide you with the flawless visit you deserve.Hotel Management

Dear Mark, Thank you for staying with us and for your review. Please accept our apologies for the noise disturbances you experienced. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues whenever possible. Moreover, we are genuinely sorry for the experience you had with our staff. We strive to provide excellent service from each team member, and we are grateful for feedback that helps us improve going forward. We have shared your concerns with the appropriate individuals, and we are very thankful for your patience. On a positive note, we are pleased you liked our location. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Hotel Management