6/10 - Ok
ANA CLAUDIA
Viagem com a família
4 de dez. de 2025
Pontos positivos: Limpeza e comodidades
We have been staying at this hotel for the past three years and, unfortunately, this was a disappointing stay, mainly due to breakfast and front desk service. Breakfast quality dropped: food was repetitive, with almost no variation; no salmon was offered; and the fruit selection was always the same (watermelon, melon and sour pineapple), with few healthier or high-fibre options. Overall, the menu felt nutritionally poorer than in previous years. Restaurant staff remain attentive and helpful. I would suggest a change: for guests who already have breakfast and taxes included, it would be more practical not to sign a slip every day, but simply confirm the room number at the entrance. Housekeeping continues to be a strong asset – polite, efficient and kind. The front desk, on the other hand, has changed for the worse. The new team is less friendly and often made communication difficult, sometimes saying they would handle our requests and then not following through. Other point was our late checkout request. We know that late checkout is the hotel’s prerogative, but in previous years it was granted until 2:00 p.m. because our flight is at 9:00 p.m. This time, it was refused with an abrupt response, stating it would only be possible with an extra charge. Overall, it feels management and the service culture have changed. With better front desk training and a return to the former breakfast standard, the hotel could regain the quality that made us return year after year.
ANA CLAUDIA
Hospedou-se por 7 diárias em nov.. de 2025
