Bonjour Sinval, It's a sincere joy to read your review and know that your experience at Sofitel Mexico City Reforma was marvelous. We hope that we get to welcome you back in the near future. Best regards, José Manuel Delgado Director of Quality & Guest Experience

Bonjour Amanda, Thank you for your kind words! We're delighted to hear that you received a warm welcome and enjoyed Gina's recommendations. It's great to know that your spacious and clean room provided a comfortable retreat after a day of exploring. We can't wait to welcome you back for another memorable stay!Sincerely, Jany VegaGuest Experience Manager

Bonjour Enrique, Thank you for sharing your comments regarding your last stay with us. I am so sorry to read that we did not exceed your expectations, make sure we will pass your comments to the corresponding departments for them to improve in their areas of opportunity and make this sure this situation do not occur ever again.I hope we can welcome you back and show you the real Sofitel experience. Sincerely,Jany VegaGuest Experience Manager

Bonjour Glenda, Thank you so much for sharing your experience and I am sorry it wasnt what you expected. I hope you can give us an opportunity to change your perspective.Sincerely,Jany VegaGuest Experience Manager

Bonjour Brian Merida, Thank you so much for your kind comments about your experience at Sofitel Mexico City Reforma. Sincerely,Jany VegaGuest Experience Manager

Bonjour Xinyan, It is a great pleasure to know that you truly enjoyed your experience at Sofitel Mexico City Reforma. We hope we can welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

Bonjour Candice, Thank you for sharing a review about your last stay at Sofitel Mexico City Reforma. It would be a real pleasure to host you every time you visit Mexico City. Sincerely,Jany VegaGuest Experience Manager

Bonjour Jenny, Thank you so much for sharing your experience. We hope you can welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

Bonjour Jorge, Thank you for leaving a review about your last stay at Sofitel Mexico City Reforma. We will be more than happy to welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

Bonjour Miyareldi, Thank yo so much for leaving a review about you last stay with us!. We hope we can welcome you back very soon,Jany VegaGuest Experience Manager

Bonjour Jaclyn,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our property beautiful and enjoyed the stunning 360-degree views of Mexico City.We're glad to know that you appreciated our gym and sauna facilities, which are complimentary for all our guests. However, we apologize for any inconvenience regarding the pool hours. Your feedback regarding this is duly noted, and we will review our operational hours to ensure a better experience for our guests.It's wonderful to hear that you enjoyed our rooftop bar, cocktails, and food offerings. Our team works hard to create memorable experiences, and your kind words will be shared with them.We're thrilled that you found our staff friendly and accommodating and that you enjoyed the breakfast included with your stay.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another lovely stay in the future.Warm regards,Jany VegaGuest Experience Manager

Bonjour Mehran, Thank you so much for your glowing review! We're thrilled to hear that you had one of your best experiences with us at Sofitel Mexico City Reforma. Our team works hard to ensure every guest feels welcomed and cared for, and we're delighted that you found them amazing. We appreciate your recommendation and look forward to welcoming you back again soon!Jany VegaGuest Experience Manager

Bonjour Jose, Gracias por compartir su experiencia en Sofitel Mexico City Reforma. Es increíble saber que disfrutó del hotel, esperamos poder otogar un late checkout en su siguiente estancia. Saludos,Jany VegaGuest Experience Manager

Bonjour Erik,Muchas gracias por sus lindas palabras acerca de nuestra propiedad. Esperamos poder darle la bienvenida de vuelta muy pronto. Saludos,Jany VegaGuest Experience Manager

Bonjour Fiona Eithne, We truly appreciate the time you took to share your experience with us. I am so glad to know that your stay was memorable and that you enjoyed the service of our amazon team. Thank you so much for you comments, it helps us to improve in our areas of opportunity. Sincerely,Jany VegaGuest Experience Manager

Bonjour erycka, Thank you for choosing Sofitel Mexico City Reforma for your first visit to both Sofitel and Mexico City! We're delighted to hear that you had an overall great experience with us and that our inviting and kind staff made you feel welcome throughout your stay. We're glad that you found our check-in and check-out process to be easy and that your room was clean and comfortable. While we're happy to hear that you enjoyed the birthday card and slice of cake, we appreciate your feedback regarding your dining experiences at Bajel and Citizen. Your comments are valuable to us as we continuously strive to improve our offerings. We hope you had a wonderful birthday celebration overall, and we look forward to welcoming you back in the future!Sincerely, Jany VegaGuest Experience Manager

Bonjour Grant, We're thrilled you had such a wonderful time with us. Thank you for your kind words and we hope we can welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

Bonjour Erin, I am so glad to read you review and knowing that your stay ay Sofitel Mexico City Reforma was memorable. We hope we can welcome you back to keep enjoying the breakfast, amenities and the views to the city. I wish you a wonderful day, Jany VegaGuest Experience Manager

Bonjour Vanessa, Thank you for sharing your delightful experience! We're thrilled to have made your birthday special at Sofitel. Looking forward to welcoming you back to CDMX for another fantastic stay with us!Sincerely,Jany VegaGuest Experience Manager

Bonjour Carlos,Muchas gracias por tomarse el tiempo de compartir su experiencia en Sofitel Mexico City Reforma. Sus comentarios motivan a nuestro equipo a seguir creando experiencias memorables.Saludos,Jany VegaGuest Experience Manager

Bonjour Stella, Thank you for leaving a review about your experience at Sofitel Mexico City Reforma, it truly motivate our team to keep creating memorable experiences. Sincerely,Jany VegaGuest Experience Manager

Bonjour Matthew, Thank you so much for leaving a review about your last stay at Sofitel Mexico City Reforma. We hope we can welcome you back very soon. Sincerely, Jany VegaGuest Experience Manager

Bonjour Karam, Thank you for taking the time to leave a review! We truly value your feedback and hope to welcome you back soon for another wonderful experience.Sincerely, Jany VegaGuest Experience Manager

Bonjour Othon M, Muchas gracias por compartir su experiencia en Sofitel Mexico City Reforma, nos alegra saber que disfrutó de la atención de nuestro equipo.Saludos,Jany VegaGuest Experience Manager

Bonjour Virgilio,Es un gran placer leer su reseña y saber que pudo disfrutar de su estancia con nosotros. Agradecemos profundamente sus palabra y esperamos darle la bienvenida de vuelta muy pronto.Saludos,Jany VegaGuest Experience Manager

Bonjour nithianandan, Thank you for taking the time to leave a review. I am so glad to know that you enjoyed the breakfast, the gym, and specially the service of out team. I hope we can welcome you back very soon. Sincerely, Jany VegaGuest Experience

Bonjour Carlos, Agradecemos profundamente sus comentarios y saber que verdaderamente disfrutó de su estancia en Sofitel Mexico City Reforma. Esperamos darle la bienvenida de vuelta muy pronto, Jany VegaGuest Experience Manager

Bonjour Jacobo, Lamentamos leer que su estancia no fue lo que esperaba. Nos encantaría poder escuchar más detalles para poder mejorar y trabajar en nuestras áreas de oportunidad. Saludos, Jany VegaGuest Experience

Bonjour Allen, Thank you so much for taking the time to share your thoughts with us! Your feedback is incredibly valuable, and we appreciate your insights. We're thrilled to hear about your experience and are grateful for your support.Warm regards,Jany VegaGuest Experience Manager

Bonjour America,¡Es un placer saber que su visita a Sofitel Mexico City Reforma fue memorable! Gracias por su amable reseña, la cual sin duda servirá de estímulo a nuestro equipo.Saludos cordiales,Daniela MancillaQuality Coordinator

Bonjour Deisy, Thank you for rating your last stay at Sofitel Mexico City Reforma. We hope we can welcome you back very soon,Jany VegaGuest Experience Manager

Bonjour Santos,We very much appreciate your comments regarding your stay at Sofitel Mexico City Reforma!It is always a pleasure to receive positive feedback, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back soon!Best regards,Daniela MancillaQuality Coordinator

Bonjour Tania,Agradecemos su amable reseña sobre su visita a Sofitel Mexico City Reforma, sin duda alguna servirá de estímulo para la mejora continua de nuestros servicios. ¡Esperamos recibirle de regreso pronto!Saludos cordiales,Daniela MancillaQuality Coordinator