4/10 - Insatisfatória
rodrigo
9 de out. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
We had a generally enjoyable stay at this property, but our departure was marred by an unacceptable encounter with the housekeeper.
Despite our approved late checkout for 11:30 AM, the housekeeper and her son arrived at 11:05 AM, pressuring us to leave immediately. Upon checking out at the agreed-upon time, the housekeeper confronted us with a dirty towel, claiming we would need to pay for it.
She then falsely accused us of trying to stay until 3 PM without paying. When I brought this to management's attention, I received a half-hearted apology and unsubstantiated claims of noise complaints from downstairs guests. It seemed like a fabricated excuse to justify the housekeeper's behavior. Unfortunately, this experience has left a sour taste.
The management company's response suggests they prioritize their staff over guest satisfaction. We would not recommend this property due to the poor handling of our concerns.
Pros: Clean and comfortable
rodrigo
Hospedou-se por 2 diárias em out. de 2024