The property owners were very responsive. I couldn't believe we found this cabin on such short notice! It was very nice, quiet surroundings, the decor was just right, plenty of throw blankets, the towels inside the basement door by the hot tub and the book nook full of great titles were a nice touch. The interior was clean, but the kitchen runner and living room rug needed to be washed. We specifically looked for a cabin with a fireplace and hot tub. After we put all our luggage in the cabin, I just wanted to relax by the fireplace with my book. But the fireplace didn't work. Then we decided to use the hot tub. It didn't work. My daughter tried using the Nintendo, but it didn't work either. She was so excited about it and couldn't use it. I contacted the cabin owner and he had a gentleman come that day (the next day) to fix those things. The fireplace needed a new ignitor, and the hot tub jets were fixed. The Bluetooth did not work. I was able to turn on the fireplace for about 10 minutes before we decided to use the hot tub, which was very nice after hiking all day. We would definitely stay again, we just hope everything works from start to finish next time.