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Avaliações de Eurotel Pedro Gil

2 out of 5
Eurotel Pedro Gil
616 Pedro Gil Street, Ermita, Manila, Manila

Avaliações

6,8
Nota 10 - Excelente. 129 de 770 avaliações" "
Nota 8 - Boa. 259 de 770 avaliações" "
Nota 6 - Ok. 191 de 770 avaliações" "
Nota 4 - Insatisfatória. 112 de 770 avaliações" "
Nota 2 - Terrível. 79 de 770 avaliações" "

6,6/10

Limpeza

7,2/10

Serviço e funcionários

6,6/10

Comodidades

6,4/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Masayoshi

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ロビンソンが目の前で便利
Hospedou-se por 6 diárias em abr. de 2024
Resposta de FFA em 30 de abr. de 2024
Dear Mr. /Ms. Masayoshi,Dear Mr. /Ms. Masayoshi, I am pleased to hear that you find our location to your liking. I hope to see you again soon.Best Regards,FranchetteHotel Manager

2/10 - Terrível

Jeffrey

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Dirty, broken down and mice...
Broken-down, beat up and badly worn. Shared my room with mice. Bathroom was filthy and walls had stains and crushed dead bugs. The first room I was in had the window PAINTED black, so no light at all. At least the second room had some natural light. This hotel has definitely seen better days. The entrance and lobby are promising, but you will be sadly disappointed once you get to your room. Needs a complete overhaul. The ONLY saving grace is that it is directly across the street from Robinsons Mall. Very disappointed and would never recommend this hotel or stay here again. The staff were cheerful and helpful, but the hotel itself is a let-down.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de FFA em 12 de fev. de 2024
Dear Mr. Jeffrey,Thank you for taking the time to write such a detailed review. There is no excuse for any of the incidences. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally see to it that all your complaints are addressed and that everything will be in order on your next visit. See you again soon and keep safe.Sincerely,FranchetteHotel Manager

10/10 - Excelente

grant

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Great time
Hospedou-se por 6 diárias em jan. de 2024
Resposta de FFA em 7 de fev. de 2024
Dear Mr. Grant,Thank you for giving us a perfect rating and for recommending EUROTEL PEDRO GIL to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Sincerely,FranchetteHotel Manager

4/10 - Insatisfatória

HIROMICHI

Hospedou-se por 1 diária em dez.. de 2023
Resposta de FFALGA em 2 de jan. de 2024
Dear Mr. Hiromichi, Thank you for taking the time to review our property, your ratings are very much valued. Do not hesitate to share with us any experiences you had in our hotel. We take pride in our level or service and it is important to us that our guests leave feeling like they had a great experience. Please reach out to us personally if you’d like to discuss your recent stay. Best Regards,Franchette AlgaHotel Manager

6/10 - Ok

Jerome

Pontos negativos: Comodidades e condições e instalações da propriedade
Nice but not to much clean
Hospedou-se por 2 diárias em dez. de 2023
Resposta de FFA em 5 de jan. de 2024
Dear Mr. Jerome,Thank you for your candid feedback. I am very sorry to hear that your stay at Eurotel Pedro Gil was not up to par. Please note that this information has been passed on to our concerned staff and that we have taken steps to ensure that it does not happen again. We do hope you give us another chance to make it up to you.Sincerely,FranchetteHotel Manager

8/10 - Boa

Brian

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Only complaint is the hot water for shower was not very warm. (Not sure if it was cause i didnt run long enough)
Hospedou-se por 2 diárias em dez. de 2023
Resposta de allen em 21 de dez. de 2023
Dear Sir Brian,Thank you for choosing to stay at Eurotel Pedro Gil and for sharing your feedback. We appreciate your input as it helps us to continually improve our services.We apologize for any inconvenience you experienced with the hot water in your shower. Your comfort is important to us, and we regret that the water temperature did not meet your expectations. We will certainly look into the matter and ensure that the water heating system is functioning optimally to provide consistent and warm water for our guests.It's possible that running the water for a longer period may contribute to a warmer temperature, but we want to make sure that the system is working efficiently to avoid any inconvenience for our guests.If there's anything else you'd like to share or if you have further details about your experience, please feel free to reach out. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Thank you for bringing this to our attention.Best regards,Allen C. ValerioHotel Manager

6/10 - Ok

Yoly

Viagem de negócios, Viagem com a família
Food was good and all requests were addressed.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de FFA em 5 de jan. de 2024
Dear Ms. Yoly,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.Thank you.FranchetteHotel Manager

10/10 - Excelente

CELIA

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All the staff are all wonderful, very helpful & accomodating.The Hotel is just across the Big Shopping Center with over 100 different Restaurants. Transportations are very easy access ....I recommend this Hotel to everybody
Hospedou-se por 14 diárias em out. de 2023
Resposta de ACV em 22 de out. de 2023
Dear Mam Celia,Thank you for your delightful feedback from your stay at Eurotel Pedro Gil. We are thrilled to hear that you had such a positive experience with our staff and found our hotel's location and accessibility to transportation convenient.We truly appreciate your recommendation and kind words. Providing excellent service and ensuring our guests have a comfortable stay is our top priority. We are delighted to have met your expectations.We look forward to welcoming you back in the future. If there's anything specific you enjoyed during your stay or if there are any particular preferences you have for your next visit, please don't hesitate to let us know.Warm regards,Allen C. ValerioHotel Manager

4/10 - Insatisfatória

Rosanna

I don’t like the room is so tiny even the bathroom. No shampoo and conditioner. I’m on wheelchair for two days and nobody show me that they have a ramp for it . The guard did not even tell me to use the ramp. He let me climb the stairs and have my caregiver carried my wheelchair uostairs.
Hospedou-se por 2 diárias em set. de 2023
Resposta de allen em 5 de out. de 2023
Dear Maam Rosanna,Thank you for sharing your experience from your recent stay at Eurotel Pedr Gil. I sincerely apologize for the inconvenience and the challenges you faced during your visit. Your feedback is extremely valuable to us, as it highlights areas where we need to improve.I deeply regret that you found our rooms and bathrooms to be too small, and I understand how frustrating it must have been for you to not find the necessary amenities like shampoo and conditioner in your room. Please rest assured that we take your comments seriously, and we will use this feedback to make the necessary adjustments to enhance the comfort of our guests, especially those with specific needs.I am particularly dismayed to learn about the lack of assistance provided to you, especially considering your situation. I want to sincerely apologize for the oversight of not informing you about the availability of a ramp for wheelchair access. This is absolutely not reflective of the level of service we aim to provide. We will be conducting additional training for our staff to ensure situations like this do not occur in the future.Your experience is not indicative of the standards we uphold, and I want to assure you that we are taking immediate action to rectify these issues. We value your feedback and hope for an opportunity to welcome you back in the future, providing you with the exceptional service and experience that you rightfully deserve.Warm regards,Allen C. ValerioHotel Manager

4/10 - Insatisfatória

Larry

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Nicolas Nicanor

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

INHO

Hospedou-se por 3 diárias em jul. de 2023

6/10 - Ok

Rizalie

Pontos positivos: Serviço e funcionários
Broken safe.towels are not so white same as the beddings.few choices of meals
Hospedou-se por 3 diárias em jun. de 2023
Resposta de acv em 6 de jul. de 2023
Dear Maam Rizalie,Thank you for your feedbackon your recent stay at Eurotel Pedro Gil. We apologize for the broken safe and any inconvenience caused. Our maintenance team will address this promptly. We also apologize for any issues with the cleanliness of towels and beddings, and we will review our laundry processes. We appreciate your comment about meal choices, and we will work on providing a wider variety. Your feedback is valuable, and we hope to provide a better experience in the future.Sincerely,Allen C. ValerioHotel Manager

10/10 - Excelente

Dionisio, North York

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly and courtious staff.
Hospedou-se por 1 diária em mai. de 2023
Resposta de allen em 23 de mai. de 2023
Dear Sir DionisioThank you for taking the time to share your feedback regarding your recent stay at Eurotel Pedro Gil. We are delighted to hear that our staff demonstrated a high level of friendliness and courtesy during your visit. Providing exceptional customer service is one of our top priorities, and it's wonderful to know that our team made a positive impression on you.We truly value your patronage and appreciate your kind words. Should you have any future travel plans, we would be honored to welcome you back to our hotel.Best regards,Allen C. ValerioHotel Manager

2/10 - Terrível

Luke

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Think twice
On arrival we were not assisted with luggage as there is no ramp but only steep stairs. No assistance after checking in to our room. A cleaner had to show us where the room was. The bed was so hard and we could not get proper sleep. They had a desk for working at but not lit well and had no power outlets near it, so it couldn’t be used had to work on the bed. There was a kettle to boil water, but not much use when no coffee or tea was supplied, or not even any cups. Stayed in a supposed upgraded room but ammenities were non existent. We use to stay here prior to Pandemic but it has gone downhill a lot since then
Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Masayoshi

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
コストパフォーマンスがよい
Hospedou-se por 10 diárias em abr. de 2023
Resposta de Allen em 23 de mai. de 2023
Dear Sir MasayoshiThank you for your feedback regarding your recent stay at Eurotel Pedro Gil. We appreciate your positive comment about the cost performance. It's great to hear that you found our hotel to offer good value for the price.We constantly strive to provide our guests with a pleasant and worthwhile experience, and we are pleased to know that we met your expectations in terms of cost performance.We sincerely value your patronage and hope to have the opportunity to welcome you back to our hotel in the future.Best regards,Allen C. ValerioHotel Manager

2/10 - Terrível

MANUEL, San Francisco

Viagem de negócios
Pontos negativos: Comodidades e condições e instalações da propriedade
Very noisy It is infront of EDSA underpass and rail system . No selection available
Hospedou-se por 1 diária em abr. de 2023

10/10 - Excelente

Robert

I always stay at eurotel as so convenient to local amenities and very reasonable prices with breakfasts.
Hospedou-se por 7 diárias em mar. de 2023

8/10 - Boa

Kim

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2023

10/10 - Excelente

willy

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
I like the property, the location and esp the staff. They were very polite. I arrive very early but i was accomodated. But i didnt like the bathroom as the hose used in the toilet bowl was leaking, and the door lock malfunctioned. We waited at the door for almost 30 mins and it was hot before we were given hard key to enter our room.
Hospedou-se por 1 diária em mar. de 2023

10/10 - Excelente

Charlo

Hospedou-se por 2 diárias em mar. de 2023

8/10 - Boa

Koceila

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice
Hospedou-se por 1 diária em mar. de 2023
Resposta de Allen Valerio em 23 de mar. de 2023
Dear KoceliaThank you for your review and for choosing Eurotel Pedro Gil. I'm happy that you enjoyed your stay with us and I'm looking forward to have you back again in our hotel.Sincerely,Allen ValerioHotel Manager

8/10 - Boa

Dag

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2023

6/10 - Ok

Aqeel

Viagem em grupo
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em fev. de 2023

10/10 - Excelente

Grace

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The hotel is very convenient for everything. It's near the mall and bars. The staff are super friendly. I will definitely come back here. Thank you so much for an excellent service.
Hospedou-se por 2 diárias em fev. de 2023

6/10 - Ok

raymond

Pontos positivos: Limpeza e condições e instalações da propriedade
the breakfast that was included in the booking was below standard
Hospedou-se por 1 diária em fev. de 2023

4/10 - Insatisfatória

Osamu

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ラブホテルのようなホテル。ベッドのフォーム(マットレス)が薄くて寝ここちが悪い。ブランケットはシーツ1枚。
Hospedou-se por 1 diária em jan. de 2023
Resposta de HM Allen Valerio em 24 de mar. de 2023
Hi Guest Osamu, Thanks for staying with us, and thank you for your feedback. Rest assured that we are continuously doing our best to give our guests the best service they deserve. Keep safe!Regards,Allen ValerioHotel Manager

6/10 - Ok

Celso

Viagem de negócios
Hospedou-se por 2 diárias em jan. de 2023
Resposta de FFA em 19 de jan. de 2023
Thank you for your feedback and thank you for staying with us. Rest assured that we doing our best in improving our products and services. Thank you. Keep safe and God bless.

2/10 - Terrível

Antonietta

Viagem com a família
Hospedou-se por 7 diárias em set. de 2022
Resposta de FFA em 11 de jan. de 2023
Thank you for your feedback and sorry for the inconvenience that you have experienced. Rest assured that we are doing our best to give our guests the best service that they deserve. Hoping we can smake up to you in the future. Thank you, God bless and keep safe.

4/10 - Insatisfatória

Bernadine

Hospedou-se por 1 diária em dez.. de 2022
Resposta de FFA em 11 de jan. de 2023
Good day! Thank you for feedback and we are sorry for the inconvenience you have experienced. Rest assured that we are doing our best to give our guests the best service they deserve. Hoping we can make it up to you in the near future. Stay safe

10/10 - Excelente

Larry

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff are all great and will do whatever they can to make your stay even better. They are so friendly. I always use Eurotel whenever i am in the Philippines and that is a lot. Me and my wife have come to know the staff and they are really great people.
Hospedou-se por 2 diárias em dez. de 2022
Resposta de FFA em 11 de dez. de 2022
Thank you for staying with us and thank you forr your wonderful. feedback, we really appreciate it.. Rest assured that we are doing our best to deliver the extra mile service to our guest and to make their stay as special as theyy are .. Keep. safe and God bless.. Thank you so much

6/10 - Ok

Ricardo

8/10 - Boa

Benny

Hospedou-se por 10 diárias em nov.. de 2022

10/10 - Excelente

SHIGEKI

Hospedou-se por 1 diária em out. de 2022
Resposta de FFA em 29 de nov. de 2022
Thank you for your feedback. We appreciate it. Rest assured that we will continue in providing our guests the extra mile service they deserve. Keep safe. Thank you

10/10 - Excelente

CELIA

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Big Shopping area just across the Hotel Lots of Restaurant , all over in the Mall.Transporstations are easy access. Staff are very friendly & very accommodating .Tourist place are few minutes away the Hotel. US Embassy is about 10 minutes away.& International Airport is only 30 minutes away,if there's no traffic
Hospedou-se por 13 diárias em out. de 2022
Resposta de FFA em 18 de out. de 2022
Thank you for staying with us and thank you for your feedback. We greatly appreciate it. Rest assured that we will continue to give our best the best service they deserve. Thank you and keep safe.

6/10 - Ok

KARIYABU

Viagem de negócios
Hospedou-se por 1 diária em out. de 2022
Resposta de FFA em 15 de out. de 2022
Thank you for staying with us. Keep safe

8/10 - Boa

Kathleen

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Close to areas I like shopping at. Also very safe area, the guards and hotel staff all pleasant, good customer service. Rooms were clean, bathroom needed better cleaning. But all good
Hospedou-se por 7 diárias em set. de 2022
Resposta de FFA em 4 de out. de 2022
Thank you for your feedback/comment. We greatly appreciate it. Rest assured that we will continue to give the best service to all our valued guests. Keep safe.

8/10 - Boa

Yolanda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We upgrade to bigger room cos the room we originally booked is very hard. compare to what they are showing in the internet looks big & the bed too hard. There bottom sheets is not enough to cover the mattress. Uncomfortable to sleep . Other than that the room is big & clean. Staffs are friendly.
Hospedou-se por 7 diárias em set. de 2022
Resposta de FFA em 15 de out. de 2022
Thank you for staying with us and thank you for your feedback. Rest assured that your concerns are well noted and addressed. Keep safe.

10/10 - Excelente

Curtis

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very convenient location. Clean room. Very helpful, friendly, and responsive staff. If the rooms had a mini-fridge, my stay would have been perfect! I highly recommend this hotel!
Hospedou-se por 5 diárias em set. de 2022
Resposta de FFA em 20 de set. de 2022
Thank you for your feedback, we highly appreciate it. Thank you and keep safe.

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice Hotel, friendly staff
I like this Hotel! Very convenient location. Many things to do within walking distance. The staff is wonderful; check in was a breeze. I would definitely stay there again. L.P.from Florida
Hospedou-se por 1 diária em set. de 2022
Resposta de FFA em 20 de set. de 2022
Thank you for your feedback, we highly appreciate it.Keep safe! Thank you

8/10 - Boa

manabu

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2022
Resposta de FFA em 20 de set. de 2022
Thank you for your feedback, we highly appreciate it. Thanks and keep safe!

10/10 - Excelente

graham

Hospedou-se por 1 diária em set. de 2022
Resposta de FFA em 20 de set. de 2022
Thank you for your feedback, we highly appreciate it. Keep safe and thank you so much.

4/10 - Insatisfatória

andrew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
We paid for a room with a fridge and got a room without one
Hospedou-se por 3 diárias em ago. de 2022
Resposta de FFA em 20 de set. de 2022
Thank you for your feedback. We are sorry for the inconvenience.Hope we can make it up to you on your next visit. Thanks

10/10 - Excelente

Estela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em jun. de 2022
Resposta de FFA em 31 de ago. de 2022
Thank you for staying with us and thank you for your feedback. We really appreciate it. Rest assured that we are doing our best to give our guests the best service they deserve. Thank you and keep safe.

4/10 - Insatisfatória

Adelfa

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
First room ,no bathtub, No Microwave , shower room get get flooded, moved to different pay extra 10,000 pesos. Bathtub leaking, breakfast, Delivered Cold food, delivered in our room too early in the morning. , Surrounding the hotel filthy. The only thing is nice The hotel across is the mall. Never booked booked it again.
Hospedou-se por 10 diárias em ago. de 2022
Resposta de FFA em 31 de ago. de 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 - Boa

Gema

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em ago. de 2022
Resposta de FFA em 30 de ago. de 2022
Thank you for staying with us. Thank you for your feedback. Rest assured that we are doing our best to give our guest the best service they deserve. Keep safe

8/10 - Boa

ebato

Hospedou-se por 1 diária em ago. de 2022
Resposta de FFA em 23 de ago. de 2022
Thank you for staying with us. Keep safe and God bless.

6/10 - Ok

SYPHAR

Pontos negativos: Comodidades e condições e instalações da propriedade
Adjacent to mall
Hospedou-se por 1 diária em ago. de 2022
Resposta de FFA em 23 de ago. de 2022
Thank you for staying with us and thank you for your feedback. keep safe and God bless.

6/10 - Ok

AKIKO

Pontos negativos: Limpeza e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2022
Resposta de FFA em 28 de jul. de 2022
Thank you for staying with us. Keep safe and God bless.

4/10 - Insatisfatória

hiroyuki

Pontos negativos: Comodidades
改装されて部屋は綺麗になりました。
Hospedou-se por 7 diárias em jul. de 2022
Resposta de FFA em 26 de jul. de 2022
Thank you for staying with us. Keep safe!