2/10 - Terrível
Chatavia
Viagem a dois
4 de set. de 2025
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I stayed at this hotel over the weekend for my husband's birthday, and it was one of the worst hotel experiences we've ever had. We checked in late, went out to dinner, and came back to get ready for bed. As I pulled back the sheets, I was absolutely disgusted to find an enormous amount of hair in the bed, along with red, dried stains that looked like blood.
I immediately called the front desk, and the woman I spoke to was incredibly rude. She informed me that housekeeping had already left for the night but said she would send someone up with clean sheets. A person eventually came to our room—but didn’t speak English and just handed us the sheets. We had to change the bedding ourselves, which is completely unacceptable for any hotel, let alone one we paid good money for.
To make matters worse, the replacement sheets were also stained, and as we were changing the bed, we discovered that the mattress cover underneath was also covered in hair. At that point, we were disgusted and exhausted.
I spoke with the general manager, Eric, who told me that we would receive a refund due to the condition of the room and the terrible experience. However, now that Expedia is trying to follow up about the refund, no one from the hotel is responding or available. It feels like they are dodging responsibility.
Do not waste your money—this place is filthy, unprofessional, and clearly has no interest in making things right for their guests. I would give zero stars if I could.
Chatavia
Hospedou-se por 1 diária em ago. de 2025