Fachada

Avaliações de Mövenpick Hotel & Residence Hajar Tower Makkah

5 out of 5

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 271 de 687 avaliações" "
Nota 8 - Boa. 234 de 687 avaliações" "
Nota 6 - Ok. 97 de 687 avaliações" "
Nota 4 - Insatisfatória. 47 de 687 avaliações" "
Nota 2 - Terrível. 38 de 687 avaliações" "

8,2/10

Limpeza

7,8/10

Serviço e funcionários

8,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Hassan

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
They should have updated led they still have plasma tv and should add more amenities and more cleaner
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Bara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
you will find all you need when you visit the haram.
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Nagima

Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location near Haram
Great location walking distance from Masjid al-Haram in the clock tower. Entrance is within the clock tower towards the east side, look for the Movenpick signs by the elevators. Hotel itself is very comfortable and included multiple lounge areas for resting, and a great selection for the breakfast buffet. I really appreciated the blackout curtains as well!
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Ali

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Welcome stay
It was amazing and welcoming. The service was phenomenal. I recommend
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Safdar

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very Good
Very Close to Haram.Very good Hotel to stay for Umrah or Haj
Hospedou-se por 2 diárias em dez. de 2023

2/10 - Terrível

Tanvir

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Staff is not worth the price
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Muhammad, Geneva

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Ahmed Al Hasawi em 11 de dez. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Shoaib

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 8 diárias em out. de 2023
Resposta de Ahmed Al Hasawi em 11 de dez. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Was pleasant ,very nice cleaning guy he did his job well done
Hospedou-se por 3 diárias em out. de 2023
Resposta de Ahmed Al Hasawi em 11 de dez. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Mahmud Ahmed

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 8 diárias em set. de 2023
Resposta de Ahmed Al Hasawi em 14 de out. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

Anser Mohammed

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to the mosque Walkable distance
Hospedou-se por 3 diárias em set. de 2023
Resposta de Ahmed Al Hasawi em 14 de out. de 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

8/10 - Boa

Meshal, MANAMA

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The hotel need renovation ASAP
Hospedou-se por 2 diárias em set. de 2023
Resposta de Ahmed Al Hasawi em 14 de out. de 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

2/10 - Terrível

Momodou

Hospedou-se por 7 diárias em ago. de 2023
Resposta de Ahmed Alhasawi em 25 de ago. de 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 - Terrível

Said

Hospedou-se por 1 diária em ago. de 2023
Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Muhammad Tariq

Hospedou-se por 4 diárias em ago. de 2023
Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

SAMIA, toronto

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed my stay at Movenpick. This is a lovely hotel, with friendly staff, and delicious food, clean rooms, and superb service overall. I had a problem with the wifi service during my stay and as soon as I informed reception, the manager Nawwaf immediately found us a new room, and we were transferred without any hassle. Moreover, even with sometimes belligerent guests, the staff is always calm and patient. I love this hotel and cant wait to stay there during my next trip to Mecca.
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Ahmed Alhasawi em 25 de ago. de 2023
Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 - Ok

Imad

Viagem com a família
Pontos positivos: Comodidades
Took delivery of the room late. Over all beautiful location but for nothing over the top wow
Hospedou-se por 1 diária em jul. de 2023
Resposta de Ahmed Alhasawi em 25 de ago. de 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

osama

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Make my omrh easy
Hospedou-se por 4 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 28 de jun. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 - Insatisfatória

Kashif Aijaz, Doha

Viagem com a família
Pontos negativos: Serviço e funcionários
Very Very Lousy Check In Experiance
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Mr. Kashif AijazAs Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Movenpick Hajar Makkah, in the first instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, We genuinely regret those occasions when the service does not meet expectations of our guest Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at Movenpick Hajar Makkah. Indeed your comments you have mentioned have been passed to the management team and will be definitely taken inconsideration to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at Movenpick Hajar Makkah and having the chance to compensate you and better meeting your expectations in the future, We sincerely promise you to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah.Sincerely, Hotel Management TeamAhmed Al Hasawi

10/10 - Excelente

Saarah

Hospedou-se por 3 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 28 de jun. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

A N

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location, fantastic breakfast and excellent service. Only problem is lot of delay in getting your ride to come to the hotel due to their paperwork.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Hathem

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Thank you
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Mr.Hathem , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

hassane

Hospedou-se por 11 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 28 de jun. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

Mohammed

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Very Good
Hospedou-se por 5 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear MR.Mohammed, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 - Terrível

ABDUL HAFEEZ

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Mr.ABDUL HAFEEZ, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Très bon hôtel
Chambre spacieuse, propre, bien équipée. Hôtel très bien placé. Personnel très serviable.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

Mohamed Abdelnaby

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Mr.Mohamed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

Abdullah

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 5 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Mr.Abdullah , Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Worst Mövenpick experience
Hotel room is too old, service was bad and slow.
Hospedou-se por 4 diárias em mai. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Said AL

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was perfect. Room so comfortable excellent sound isolation even the AC sound is so low. Beds are comfortable . Location is amazing. Breakfast was nice but it should include more options
Hospedou-se por 1 diária em abr. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Mr.Said, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

AHMED

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Well organized
Omra visit
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Mr.Ahmed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

Hany

Hospedou-se por 3 diárias em abr. de 2023
Resposta de Ahmed Al Hasawi em 4 de jun. de 2023
Dear Mr.Hani, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 - Insatisfatória

Idris

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Not 5 star at all
Breakfast was dreadful, it was more for the Asian people with cuisine suited to them.. no toaster or sliced bread. I paid £700 per night and thr overall room and breakfast was well below what was expected.
Hospedou-se por 7 diárias em mar. de 2023
Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

TAREQ

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

TAREQ

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Great stay
Great stay, but the hotel needs update furniture and bathroom
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

Ismail

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Zu teuer
Hospedou-se por 4 diárias em mar. de 2023
Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

jamal

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
amazing frindly staff on check in and out
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 5 diárias em mar. de 2023
Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

Rula

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2023
Resposta de Ahmed Alhasawi em 20 de fev. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Shabbir

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel service was good
Hospedou-se por 2 diárias em jan. de 2023
Resposta de Ahmed Alhasawi em 20 de fev. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 - Terrível

abdullah

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I couldn’t believe it’s 5stars hotel
Hospedou-se por 1 diária em fev. de 2023
Resposta de Ahmed Alhasawi em 20 de fev. de 2023
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 - Ok

MUHAMMAD

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
I stayed 9 nights ,free breakfast Three restaurants save same old same old food everyday, the food basically suits Malaysian guest ( Rice and curry for breakfast) may be majority of the guests from that region, docent mean we also eat the same food , never had any choice, all fruits from old can fruits ( 5star hotel?) big disappointment
Hospedou-se por 9 diárias em jan. de 2023
Resposta de Ahmed Alhasawi em 31 de jan. de 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 - Boa

Manar

Resposta de Ahmed Al Hasawi em 8 de mar. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Hamidah

Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Murtada

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly & welcoming staff from the minute you arrive. The staff in the breakfast hall was very friendly. We were very fortunate to have a server by the name of Mujeeb who went above and beyond to meet our needs
Hospedou-se por 2 diárias em dez. de 2022
Resposta de Ahmed Alhasawi em 10 de jan. de 2023
Dear Murtada, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager

10/10 - Excelente

dana

Resposta de Ahmed Al Hasawi em 28 de out. de 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 - Insatisfatória

Hamad

Viagem com a família
Pontos negativos: Limpeza
The room smelled and we found some cockroaches
Resposta de Ahmed Alhasawi em 5 de dez. de 2022
Dear Mr.Hamad, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

Ibrahim

Viagem em grupo
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Ahmed Al Hasawi em 28 de nov. de 2022
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 - Excelente

IQBAL

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Value for your money
Hospedou-se por 5 diárias em nov.. de 2022
Resposta de Ahmed Al Hasawi em 28 de nov. de 2022
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah