4/10 - Insatisfatória
Carol M.
25 de mai. de 2022
Great location, disappointing experience
Loved the location - easy to walk, but transportation is close too.
Sent 2 messages to the property owner before leaving on my trip. Finally called VRBO to find out my booking has a property manager and would have to mail them directly. Did that and still no response. Got a text 3 hours before check-in with how to get the keys. arrived and apartment had not been cleaned. The cleaners arrived 20 minutes after we did. We left and let them clean. The apartment had no instructions on how to use the washer/dryer combination. In the US we don't have these. Sent a message to them and got no response. The air conditioning did not work. Sent an email - no response. There was no information about Madrid (i.e. where a market is) - no welcome. was going to use the microwave - but the dishes don't say microwave safe. The base boards in the bathroom are rotten around the shower, which is .unsightly We stayed 4 nights and never heard from the management team. I would not recomment staying there especially in the warm weather.
Carol M.
Hospedou-se por 4 diárias em mai. de 2022