Estimada Roberta, Muchas gracias por su valoración tan positiva.Esperamos verle pronto de nuevo y brindarle nuevas experiencias.Un saludo,

Prezado Felipão, Obrigado por sua revisão. Foi um prazer recebê-lo em nossa propriedade, ansioso para recebê-lo novamente em breve. Atenciosamente,

Dear Mr Breno, First of all, sorry for our delayed reply but these Chrsitmas Holidays and current situation have avoided to give you a prompt reply. The premium rooms are spacious and bright as you have seen during your stay with the main feature that they have views of the street at the back of the Hotel. They are rooms that seek comfort and tranquility away from the noise of the main avenue. This was your choice when you booked the room and it was respected. If during your two-day stay at the Hotel you had the mishappening that you told us about, we are very sorry for your bad experience. We would had liked when you observed this situation, had reported us at the same time. We would had assisted you immediately. When you informed us about it during the check out process, it was too late to assist you. We encourage you to report any inconvenience the next time from minute number 1, so that we can assist you and offer you, as we have always wanted, the best possible experience. We appreciate your comments and we wish you all the best for this year that begins. Kind Regards

Dear Orlando, Thank you for such a positive review and your wonderful feedback which we had the pleasure of receiving through Hotels.com . It is great to observe that you enjoyed your experience with us here in Madrid. Feedbacks like yours show us that we are on the right track and motivates us to exceed the standards we set ourselves as hosts each and every day. The entire team is looking forward to welcome you back very soon again. Yours sincerely,

Dear guest, Thank you for sharing your experience with other travellers. We are glad to know that your stay was wonderful. We hope to see you at Catalonia Gran Via in your next visit to Madrid.

Cara Miriam, Muito obrigado pelo seu comentário sobre a sua estadia no Catalonia Gran Via. Ficamos muito contentes que tudo fora perfeito e esperamos voltar a ver-lha muito cedo em Madrid.

Dear Juliana, Thank you for sharing your experience. We are glad to know that your stay at Catalonia Gran Via was excellent. We hope to see you in your next visit to Madrid.

Dear Ahmed,Thank you for your excelent score, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Betty,Thank you very much for your kind comment. It is a pleasure for us to get this feedback and it motivates us to keep offering the best service.You will be very welcome to come back again.Kind regards and thank you!

Dear Davert,We are very surprised to hear that your family got bed bugs as no such report was made to our staff. All our rooms are equiped with bed bug proof mattress encasements.Additionally, for safety reasons, all rooms have been inspected, and no presence of any insects has been detected. Given the seriousness of the situation, we would have appreciated being informed earlier.Kind Regards

Gracias Ronny por su valoración tan positiva.Esperamos poder darle la bienvenida muy pronto.Un saludo,

Dear Ali,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Estimado Omar,Lamentamos mucho escuchar que su hijo se haya sentido mal. Sin embargo, queremos asegurarle que todos nuestros productos del buffet de desayunos se encontraban en perfectas condiciones. Lamentamos mucho el problema ocurrido con el A/C. Los cambios de habitación siempre pueden hacerse durante la mañana.Esperamos que su hijo se recuperase pronto.Un saludo

Estimado Miguel,Muchas gracias por su excelente valoración tras su visita a Catalonia Gran Vía Madrid.Estaremos encantados de poder recibirles en un futuro próximo!Un saludo,

Dear guest,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Gracias José Luis por su valoración positiva, todo el equipo le espera de vuelta con la mejor de nuestras sonrisas.Atentamente,

Muchas gracias Guillermo por su excelente valoración tras su visita a Catalonia Gran Vía Madrid.Estaremos encantados de poder recibirles en un futuro próximo!Un saludo,

Dear Gökhan,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Minseung,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Matt,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Michael,Thank you for sharing your experience at Catalonia Gran Vía Madrid Hotel. We are happy to know that you enjoyed your stay with us. Hope we can welcome you back in a near future. Yours faithfully,

Estimada Nuria,Muchas gracias por su valoración tan positiva.Esperamos poder darles la bienvenida muy pronto.Un saludo,

Cher Antonio,Merci pour votre commentaire. Nous sommes ravis de savoir que vous avez aimé lhôtel.On reste à lattente de vous revoir.Cordialement,

Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Estimado Ricardo,Gracias por tomar su tiempo en puntuarnos. Nos alegra enormemente que hayan estado a gusto y esperamos verles de nuevo.Un saludo

Dear Bhavika,First of all I would like to thank you for taking your time to comment on our Hotel.We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. We are sorry about not meeting your expectations with the room. Our staff is always available to offer you an alternative in case of any enquire and to make your stay enjoyable, for example, showing you another room.We hope you give us a second chance. Looking forward to welcome you back in the near future. Best regards

Estimada Maria del Pilar,Muchas gracias por tomar su tiempo en valorarnos, agradecemos su puntuación y esperamos verla de nuevo.Un saludo

Dear Jonathan, Thank you very much for your excellent review after your visit to Catalonia Gran Vía Madrid. We are pleased to know that we met all your expectations, and we thank you for your visit. We will be happy to welcome you in the near future! Regards, Catalonia Gran Vía Madrid

Estimanda Laura,Muchas gracias por su valoración. Esperamos verles de nuevo por nuestro hotel.Un saludo

Dear Peter,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Suzanne,Thank you for your recent stay at the Catalonia Gran Vía and for sharing your thoughts and experience with us. We are happy to read you have enjoyed your vacation and the team could make it memorable for you.We would be delighted to welcome you back on another occasion in the near future.In the meantime, we send our best regards and wish you the very best.

Dear Abdulwasi,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Guest,Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours.We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable.

Dear Joe,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Uzi,Thank you very much for taking the time to share your score. We hope to see you soon again.Kind regards,

Dear Athena,Thank you for sharing your experience at our hotel. With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. We hope you give us a second chance. Looking forward to welcome you back in the near future. Best regards

Many thanks for your positive score!

Dear Ligia,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Rosa,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Estimada Elizabeth,Muchas gracias por su valoración tan positiva.Lamentamos el inconveniente sufrido con los ascensores debido a labores de mantenimiento.Estaremos encantados de poder recibirles en un futuro próximo!Quedamos a su disposición.Un saludo,

Dear Sohail,Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours.We truly hope that you come back and give us another opportunity to reach your expectations

Dear Jason,Thank you for sharing your experience at Catalonia Gran Via Hotel. We highly value your opinion for process of continuous improvement. In addition, we would like to apologize for the issues in regards to the Wi-Fi.We hope you give us a second chance.

Dear Mauricio,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Sam,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Kenneth,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Tyler,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.kind regards,

Dear Justine,First of all I would like to thank you for taking your time to comment on our Hotel.We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. I would like to apologize for this unusual accumulations of shortcomings. I have personally followed up on these issues and i can assure you this is an isolated situation which does not match with our regular level of service.We hope you give us a second chance. Looking forward to welcome you back in the near future. Best regards

Dear Solange,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,