Piscina externa, espreguiçadeiras

Avaliações de Sonesta Redondo Beach & Marina

4 out of 5
Sonesta Redondo Beach & Marina
300 N Harbor Dr, Redondo Beach, CA

Avaliações

8,6

Excelente

Nota 10 - Excelente. 591 de 1001 avaliações" "
Nota 8 - Boa. 223 de 1001 avaliações" "
Nota 6 - Ok. 107 de 1001 avaliações" "
Nota 4 - Insatisfatória. 42 de 1001 avaliações" "
Nota 2 - Terrível. 38 de 1001 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,4/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

nicole

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
excelente !
Hermosa beach é incrível , lugar lindo super agradável não da vontade de ir embora , com um por do sol maravilhoso , o hotel é super bem localizado , limpo , tranquilo , super recomendo ....
Hospedou-se por 4 diárias em dez. de 2019
Resposta de Suci S em 4 de mar. de 2020
Very happy to know you enjoyed your stay with us. Looking forward for your next visit.

10/10 - Excelente

Timothy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place very clean staff was friendly& professional
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 25 de abr. de 2024
Timothy, it's fantastic to hear your positive feedback about the Sonesta Redondo Beach & Marina. We're thrilled you found our location to be excellently maintained, and that our team members provided professional and warm service. Thank you for choosing us and we look forward to serving you on your next visit.

10/10 - Excelente

Timothy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay staff was very friendly and profisional
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 25 de abr. de 2024
Timothy, it's wonderful to know that you found the Sonesta Redondo Beach & Marina to be a fantastic place for your stay! Your compliments on the friendliness and professionalism of our team members are deeply appreciated. We hope to serve you again in the near future.

6/10 - Ok

Sumlee

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 24 de abr. de 2024
Sumlee, it seems your stay with us didn't quite meet your expectations. We value every feedback and would appreciate any specifics on how we can improve our services. We endeavor to enhance our guest experience and hope to have another opportunity to serve you again in the future.

8/10 - Boa

Thomas

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The room was clean, but a bit dated. The pool area was ok, but the pool was a bit dirty. There is a nice tennis court, but the basketball hoop is pretty beat up. I am told the surrounding area can be really fun, but there was a bunch of construction when we were there so it wasn’t really the case for us.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Thomas, it's pleasing to hear that you found your room to be clean during your stay at Sonesta Redondo Beach & Marina. We genuinely value your feedback about the pool area and the recreational facilities. Regular maintenance continues to be our priority to enhance guest experience. While we have no control over any local construction, we hope your future visits coincide with more peaceful times. We hope to impress you on your next stay with us, ensuring you have a chance to fully enjoy the surround.

8/10 - Boa

Robert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel, enjoyed stay and would return. Only problem, showing some wear and tear.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 20 de abr. de 2024
Robert, thank you for choosing Sonesta Redondo Beach & Marina and dedicating the time to share your experience. We're pleased you enjoyed your stay and ready to welcome you back soon. As for your comments about certain areas needing attention, our team constantly strives to maintain our premises up to standard. We appreciate your observation and look forward to an opportunity to demonstrate our progress on your next visit. Safe travels.

10/10 - Excelente

John

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I really like the hotel, but there were no hooks in bathroom to hang up clothes. A small microwave would have been nice, and coffee cups were too thin. Everything else was great. Beds were really comfy, and room really clean. Staff were very nice and helpful.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 20 de abr. de 2024
John, we thank you for sharing your experience at Sonesta Redondo Beach & Marina. We appreciate your feedback on the lack of amenities in the bathroom and the quality of the cups. You'll be glad to know we are constantly exploring ways to improve based on guests' suggestions. Meanwhile, we're delighted that our comfortable beds and pristine rooms contributed to a pleasant stay, and that our team members were able to assist you effectively. Looking forward to welcoming you back for an even more tailored experience.

10/10 - Excelente

Sheldon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 20 de abr. de 2024
Sheldon, thank you for taking the time to rate Sonesta Redondo Beach & Marina so highly. We're delighted your stay with us made such a positive impression. We look forward to welcoming you back on your next trip.

10/10 - Excelente

Ernest

Viagem com a família
The property was clean, all the staff from housekeeping, bar and restaurant, bellhop to the front desk where pleasant and attentive.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Ernest, thank you for sharing your 5-star experience at Sonesta Redondo Beach & Marina. We're thrilled to learn that our team members from different areas made your stay memorable with their pleasant demeanor and attention to detail. Your kind words a true testament to our commitment to providing exceptional service. We eagerly await your next visit.

10/10 - Excelente

Debra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Thank you for this excellent rating, Debra!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Redondo Beach & Marina! We'd love to host you again someday for yet another unforgettable visit.

10/10 - Excelente

Theresa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and well decorated.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Theresa, thank you for recognizing the cleanliness and decor at Sonesta Redondo Beach & Marina. Ensuring an immaculate and stylish environment is top priority for us. We look forward to welcoming you back in the future.

10/10 - Excelente

David Van

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 11 de abr. de 2024
David, we're absolutely delighted to see your 5-star rating for Sonesta Redondo Beach & Marina! It brings us immense joy knowing our efforts in providing an exceptional stay are appreciated. We cannot wait to welcome you back for another memorable visit with us.

8/10 - Boa

Yuliya, LOS ANGELES

Hospedou-se por 8 diárias em mar. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Yuliya, we're glad to hear that your experience at Sonesta Redondo Beach & Marina was pleasing. Your rating means a lot to us because it shows we're meeting guests' expectations. Thank you for taking the time to rate us. We look forward to your next visit.

10/10 - Excelente

Antonio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Antonio, we're thrilled to see you had such an enjoyable stay at Sonesta Redondo Beach & Marina. It's wonderful that you appreciate our property. We eagerly await your next visit.

10/10 - Excelente

Jeanne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Jeanne, it's rewarding to hear that your stay at Sonesta Redondo Beach & Marina was wonderful. We sincerely hope to have the opportunity of welcoming you back in the future.

10/10 - Excelente

nataly

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our stay was amazing , it was for one night we got the double queen bed ocean view , the staff were very accommodating and helpful and they were amazing , very professional with the least effort from my side , the perfect place to unplug with a view and a quiet place. Highly recommend. Some taps and mirrors need to be changed cause its a little old but very very clean and functioning properly. It was the easiest check out with no hussle no added fees or surprise charges in the end.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Nataly, it's always wonderful to hear about a fantastic stay! We are thrilled that Sonesta Redondo Beach & Marina offered you an amazing experience with our double queen bed ocean view room, and that our accommodating and professional team members added to your enjoyment. It's great to know that you found our location to be a perfect place to relax with incredible views. We appreciate your mention of how easy and transparent our check-out process is, as well as your recommendations. Thanks for the feedback regarding the fittings in the hotel, and rest assured, your comments have been taken into consideration for further improvements. Looking forward to welcoming you back in the future.

10/10 - Excelente

Fraser

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Anti social behaviour in the marina car park opposite the hotel was a concern although it didn’t impact us directly. Our rental was parked in that car park. Other than that, we were pleased with the hotel and the ocean view.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Fraser, it's comforting to know that despite the occurrences beyond our control in the nearby area, you still thoroughly enjoyed your stay at Sonesta Redondo Beach & Marina. We value your endorsement regarding our ocean view. For future visits, if you have any concerns, our team members are always here to help. We're looking forward to welcoming you back!

6/10 - Ok

Stephanie

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 24 de mar. de 2024
We appreciate you taking the time to share your feedback, Stephanie.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

4/10 - Insatisfatória

Benedicta Garcia

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not worth $250 a day
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Customer Service em 20 de mar. de 2024
Benedicta Garcia, we're taking note of your feedback. The value of our accommodations and facilities is something we constantly strive to enhance. Rest assured we're considering your remarks to ensure better experiences for our future guests. We hope you may give us another chance to serve you.

10/10 - Excelente

anna

Viagem com animais de estimação
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Perfect hotel
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Anna, thanks for sharing your impressions about Sonesta Redondo Beach & Marina. We're sincerely pleased to know it lived up to your expectations. We are thrilled to have imparted a perfect stay. We hope to have the pleasure of welcoming you back for another memorable stay.

6/10 - Ok

Lauren

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 17 de mar. de 2024
Thank you for sharing, Lauren.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 - Terrível

Ryan

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Poor customer service. Would not recommend to anyone.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 12 de mar. de 2024
Ryan, it's disappointing to learn about your experience with our customer service. Everyone at our hotel is committed to delivering high-quality service and your account suggests otherwise. Your feedback is valuable and allows us to discover areas where we can enhance our guest experiences. We do hope for a chance to change your impression in the future.

6/10 - Ok

Jeremy, Gulfport

Viagem a dois
Property outdated, rooms are nice but they need a whole renovation
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 6 de mar. de 2024
Jeremy, we appreciate your feedback. It's great to hear you found the rooms pleasant even though you noted areas for improvement. We're continuously working to enhance our guest experience and will take your comments into consideration for future renovations.

10/10 - Excelente

Mitchell

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel is amazing and it’s so close to walk to the beach restaurant and shopping the hotel bar was super good are bartender Sal was a amazing gentleman this hotel will be my always go to spot now
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 5 de mar. de 2024
Mitchell, we're delighted to hear that you found your experience at Sonesta Redondo Beach & Marina to be memorable. It's wonderful that our convenient location and well-crafted beverages served by our esteemed colleague Sal enhanced your stay. We're thrilled to be your preferred choice moving forward. Looking forward to welcoming you back!

4/10 - Insatisfatória

Zelik

Pontos negativos: Serviço e funcionários
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Customer Service em 4 de mar. de 2024
We appreciate the feedback, Zelik.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - Excelente

Lance

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great Redondo Beach location on the Strand
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 28 de fev. de 2024
Lance, we're thrilled to know that you enjoyed Sonesta Redondo Beach & Marina's fabulous, beachfront location. We appreciate your positive comments and look forward to your next visit with us.

10/10 - Excelente

Jerome

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
everything was great
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 27 de fev. de 2024
Jerome, we appreciate your succinct review. It's splendid to learn that you found everything to your satisfaction at Sonesta Redondo Beach & Marina. Thank you for sharing your positive feedback and we look forward to your future visits.

10/10 - Excelente

Haemi

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, in good condition. Very convenient to the pier where you can view a great sunset. Advertised with breakfast but this is paid. No shuttle service.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 27 de fev. de 2024
Haemi, we're thrilled to hear you appreciated the pristine conditions at Sonesta Redondo Beach & Marina and enjoyed our convenient location near the pier. We hope those sunset views were nothing short of spectacular! We acknowledge your feedback about the breakfast and shuttle service and will certainly use it as we continually improve our services. We can't wait to welcome you back for another memorable stay.

10/10 - Excelente

judy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff and great location.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Customer Service em 25 de fev. de 2024
Judy, it's fantastic to hear that you had such a wonderful experience at Sonesta Redondo Beach & Marina. We are overjoyed you enjoyed the great setting and found our team members to be courteous. We look forward to welcoming you back in the future!

10/10 - Excelente

Melissa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 23 de fev. de 2024
Melissa, it's a delight to hear you enjoyed your stay at Sonesta Redondo Beach & Marina and appreciated its strategic location. We believe a great location forms the basis of a memorable trip. Looking forward to seeing you again when your travels bring you back to our area. Safe travels!

10/10 - Excelente

Till

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly stuff, nice beach in front to have a walk - would def recommend
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 19 de fev. de 2024
Till, thank you for your kind words about Sonesta Redondo Beach & Marina. We appreciate your recommendation and we're thrilled to hear you enjoyed your walk on the scenic beach nearby. It's also delightful to know our team members made a positive impression with their friendly service. We look forward to welcoming you back soon for another pleasant stay.

10/10 - Excelente

Martin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Love the Sonesta!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 14 de fev. de 2024
Martin, it's thrilling to hear that you loved your stay at Sonesta Redondo Beach & Marina. We aim to provide a memorable experience and your feedback warms our hearts. Looking forward to welcoming you back in the future.

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay at for the Super Bowl 10k Race! And if you haven’t checked out Sol - restaurant on the property- it’s a must! Great food and reasonable prices!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 13 de fev. de 2024
Susan, we're delighted to hear that you enjoyed your stay at Sonesta Redondo Beach & Marina during the Super Bowl 10k Race! Isn't Sol a fantastic dining experience? We're pleased you appreciated the cuisine and found the prices to be reasonable. We look forward to the possibility of welcoming you back in the future.

10/10 - Excelente

mark

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
staff was attentive,accomodating and very kind.my stay was fantastic
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Customer Service em 8 de fev. de 2024
Mark, thank you for sharing your experience at Sonesta Redondo Beach & Marina. We're thrilled to read that our team members were attentive and kind, and that your stay was fantastic. Your kind words mean the world to us and we hope to welcome you back soon.

2/10 - Terrível

Page

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Thank you for sharing your feedback, Page.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 - Boa

Cari

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was amazing! People were nice, food was amazing, the beds were so comfy! They only complaint I have is the showers. I'm a 6 foot women and the shower head caters to short people.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 4 de fev. de 2024
Cari, it's wonderful to hear that your stay at Sonesta Redondo Beach & Marina had many highlights, from our amiable team members to our delightful dishes and comfortable beds. In regards to the shower head, your feedback will be taken into account as we continuously strive to enhance our guest experience. We're glad you enjoyed your visit, and we look forward to welcoming you back for an even more pleasing stay.

8/10 - Boa

Cari

Resposta de Customer Service em 21 de mar. de 2024
Cari, it's fantastic to know that your stay at Sonesta Redondo Beach & Marina made a positive impression. We value your rating and hope to welcome you back for another memorable stay soon.

6/10 - Ok

Jesse

Viagem de negócios
Pontos negativos: Condições e instalações da propriedade
Worn hotel in a nice location
Great location, but the hotel itself is mediocre. My room had electrical outlets on the desk but none of them worked and there was no way for me to access the wall behind the desk to troubleshoot the issue. Since there were no outlets near the desk; I was unable to use my computer on the desk because there was no where to plug it in. The gym is split between two rooms which is inconvenient (cardio vs. weights). The cardio equipment is worn and corroded, and most have broken water bottle holders. I will choose to stay somewhere else next time I'm in town.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Service em 3 de fev. de 2024
Jesse, it appears some aspects of your stay did not meet expectations. We regret to hear about the challenges involving the electrical outlets and gym facilities. We've noted your feedback and assure you we'll make necessary strides in enhancing our amenities. We value your patronage and do hope for another opportunity to make your next experience significantly better.

6/10 - Ok

Aaron

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I wanted to love this property due to its location near the coast and Redondo Marina. The updated lobby area doesn’t match with the room we were provided. I booked the room with an ocean view for sunsets. I just expected it to be more clean and updated. It was clearly worn out, not very clean, the shower was dingy. The carpet appeared to be dirty. However, the location is good and traffic is not TOO terrible in the area. Walkable to restaurants & marina/harbor/pier.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 3 de fev. de 2024
Aaron, thank you for providing feedback on your stay. We understand that the aspects of the room did not meet your expectations, and we apologize for any inconvenience this may have caused. Our team continuously strives to provide comfortable accommodations and we take notes about cleanliness and updating rooms.We're glad to hear that you appreciated our strategic location with easy access to a variety of amenities. It's the feedback like this that helps us to improve and strive to make each stay better than the last. We hope that you would give us another chance to provide a more satisfactory experience.

2/10 - Terrível

Taylan G

Hospedou-se por 5 diárias em jan. de 2024
Resposta de Customer Service em 2 de fev. de 2024
Taylan, it's disappointing to hear that your experience didn't meet your expectations. We value all types of feedback to constantly improve and provide a more enjoyable stay for our guests. We sincerely appreciate your review and hope to have another opportunity to provide a better experience.

10/10 - Excelente

Christian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 31 de jan. de 2024
Christian, it's great to hear you enjoyed your stay at the Sonesta Redondo Beach & Marina! We continuously strive to provide a distinctive experience and are thrilled it met your expectations. We hope you'll visit us again soon for another wonderful stay.

10/10 - Excelente

Vicki

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Love the sunset!
Amazing location and friendly and helpful staff
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Service em 31 de jan. de 2024
Vicki, it's great to hear that you loved the picturesque location of Sonesta Redondo Beach & Marina. Our team will be pleased to know you found them both friendly and beneficial. We can't wait to welcome you back on your next visit!

8/10 - Boa

Randal

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Wi-Fi was not real good , other than that it was a very nice hotel
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Customer Service em 30 de jan. de 2024
Randal, it's wonderful to hear that you had a pleasant stay at Sonesta Redondo Beach & Marina! We acknowledge your feedback regarding the Wi-Fi and satisfaction is key to our service, therefore we're continually working to improve our amenities. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.

6/10 - Ok

Jeff

Viagem com a família
Pontos positivos: Comodidades
Bath tub didn’t drain. Had to shower with dirty water
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 29 de jan. de 2024
Jeff, we regret to hear there was an issue with the drainage in your bathroom during your stay. Our maintenance team is ready to address such matters promptly and we urge guests to notify us immediately so any necessary steps can be taken for a comfortable stay. We hope you'll give us another opportunity to serve you better in the future.

10/10 - Excelente

Rolando

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 28 de jan. de 2024
Thanks for the outstanding rating, Rolando!We're delighted your time at Sonesta Redondo Beach & Marina was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Short weekend stay
It is conveniently located close to Redondo Beach pier, in a neighbourhood where locals meet (not very "touristy"). Hotel pool deck is very good, spacious with a beautiful view of the bay.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 24 de jan. de 2024
Andrew, it's heartening to hear that Sonesta Redondo Beach & Marina's advantageous location was useful for your visit, and that you enjoyed the tranquility of our locale. Your words of appreciation for our expansive pool deck and its magnificent bay view are greatly valued. This feedback serves as an encouragement for our team members to strive for exceptional guest experiences. Thank you for choosing us for your stay and we hope to welcome you back soon.

4/10 - Insatisfatória

mario

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Customer Service em 25 de jan. de 2024
Mario, it's disappointing to learn your recent stay didn't meet your expectations. We hope you'll consider choosing us again in the future. We're committed to improving and ensuring each guest has an enjoyable visit.

10/10 - Excelente

Joanne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff took care of little concerns very quickly. And in one instance, they went above and beyond!
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 23 de jan. de 2024
Joanne, it's wonderful to learn that our team at Sonesta Redondo Beach & Marina promptly addressed your concerns, exceeding your expectations in some instances. Your positive experience showcases our commitment to excellent guest service. Thank you for sharing your feedback, and we hope to welcome you back in the future.

10/10 - Excelente

Wallace

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice facility and great staff!
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Customer Service em 22 de jan. de 2024
Wallace, it's fantastic to hear that you enjoyed your stay at Sonesta Redondo Beach & Marina. We're thrilled to know you found our establishment appealing and that you appreciated our wonderful team members. We eagerly await your next visit.

10/10 - Excelente

Sarah

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Service em 22 de jan. de 2024
Thank you for the 5/5 rating, Sarah!It's excellent you enjoyed your time at Sonesta Redondo Beach & Marina so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.