10/10 - Excelente
Heather
Viagem com a família
4 de dez. de 2025
Pontos positivos: Limpeza e condições e instalações da propriedade
Sara was such a joy to be greeted by after our travels to reach Lake Havasu. Prior to our arrival, we had inquired twice about extending our stay ideally in the same room or worst-case scenario having to move rooms. Unfortunately, there wasn't an ability to accommodate our request. Upon our arrival, we asked Sara if there was any possibility to extend. Within a few hours, Sara worked some magic to allow us to stay and in the same room. We couldn't have been more thankful for the effort she took to help us out. Above and beyond. Every time we entered the lobby, I felt like I was chatting with a best friend in Sara. She's a good egg.
Upon first attempting to enter our room, the door was stuck. I happened to see a couple of gentlemen in the parking lot in golf carts and approached them hoping they might be maintenance staff. They confirmed they were and immediately came to our rescue. I apologized for bombarding them, but they both said they were happy to help. After addressing our door situation, one of them even mentioned he had been on his lunch break when I approached. Couldn't have been kinder to let us bug them when they could have turned us away until they were back on the clock.
Overall, a great experience. We WILL be back!
Heather
Hospedou-se por 3 diárias em nov.. de 2025