2/10 - Terrível
Zugeili
Viagem com família e crianças pequenas
21 de mar. de 2026
I am extremely disappointed with this place and the service provided.
First, they did not send the access code to enter the room, which left me outside in the cold at midnight, despite having already paid through Expedia. This was very stressful and unacceptable.
The property is advertised as “luxurry,” but in reality it is old, poorly maintained, and nothing like the photos. The surrounding area is also very dark at night, and we felt unsafe walking through an alley to get in.
Additionally, they charge a city tax, but failed to provide clear instructions on how to pay it. Instead, they repeatedly called like 20 times at 1:00 AM demanding payment, which was very inappropriate.
This has been the worst experience I’ve had in Japan. The lack of communication, organization, and empathy is very disappointing. I would not recommend staying here.
Zugeili
Hospedou-se por 1 diária em mar. de 2026
