This is an exceptional hotel because of its location, the standard in general but most relevant, the staff who were first class. We went to Krakow with two friends and i had booked 2 x junior suites. On check in we had an issue in that the hotel only had record of one junior suite and one classic room. I informed them of the error and they could not have been more accommodating. They actually upgraded one of the rooms to the best room in the hotel which came complete with 2 x bathrooms, a dining room area, a living room area and a huge bedroom it was special. On top of that as an apology they provided a hand written apology along with a free bottle of processo that arrived 10 minutes after getting in the room. Excellent customer service. The hotel itself it's clean with good communal areas, the bar and restaurant are really nice, breakfast was really good and happy hour each day is a good start before heading out for the evening. The hotel is located about a10-15 minute walk to the old town but is right on the edge of the Jewish quarter which we actually preferred because we felt the bars and restaurants were better in the Jewish quarter. Really can't fault the hotel at all and as said at the start the staff were the difference, always smiling, always greeted you and you really felt welcome.
