This started as a 5-star rating that turned into a zero star. I'll never do business with Vacasa or VRBO again. The room is gorgeous with TONS Of amenities; however, the property manager is nonexistent!! We extended our stay another night, and they had no problem charging my credit card, yet they never gave us another code to the room, so we were locked out the entire day, so we had to have Security let us in. We called Vacasa multiple times and never got a resolution. Our last day of vacation was ruined, and when we asked for a refund, they stopped responding, so I had to dispute it with my credit card company. If there had not been security on site, all of our belongings and my husband’s diabetes meds would’ve been locked in that room all day, and we would’ve had to break the door down. The Mana Kai resort even said others had had issues with Vacasa and “good luck” when we explained we were locked out and didn’t get a code. Find a room not managed by this company at the same resort because the resort itself is fantastic (great location & front desk staff). They allow more than one parking spot, too. Vacasa tried to send me to some random parking lot for our second car where I would get towed, so they obviously don't know anything about the property layout!!