Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 232 de 1002 avaliações" "
10 - Excelente
232
Nota 8 - Boa. 308 de 1002 avaliações" "
8 - Boa
308
Nota 6 - Ok. 195 de 1002 avaliações" "
6 - Ok
195
Nota 4 - Insatisfatória. 115 de 1002 avaliações" "
4 - Insatisfatória
115
Nota 2 - Terrível. 152 de 1002 avaliações" "
2 - Terrível
152
6,8/10
Limpeza
7,6/10
Serviço e funcionários
6,6/10
Comodidades
6,4/10
Condições e instalações da propriedade
6,6/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Sabrina
30 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Thank you for being so kind.
Sabrina
Hospedou-se por 1 diária em abr. de 2024
Resposta de VR em 30 de abr. de 2024
Thank you for staying with us Sabrina. We hope to see you again!
6/10 - Ok
Robin
Viagem a dois
28 de abr. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
We stayed here for 1 night!
The hotels says rooms are renovated which are not. Its old building and they ask you to come from front and they take you to old building at back.
Parking was there so it was good.
Bathroom was not clean and had hairs inside the bathtub.
Apart from that everything was great. Staff were amazing and understanding.
Robin
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 30 de abr. de 2024
Dear Robin, Thank you for choosing Ramada Kamloops for your night's stay. We are committed to continuous improvements, and your feedback is helpful, as it provides valuable insights into what you liked about your stay and how we can improve. We appreciate you sharing your perspective on our facilities. As you rightly pointed out, we occupy an older building; however, we undertake periodic renovations/repairs as part of the hotel's routine upkeep. While we just completed a renovation not too long ago, we are constantly working to improve our hotel and guest room amenities; thus, we value your feedback, as it allows us the opportunity to enhance future guest satisfaction. We do apologize that our housekeeping did not clean your bathroom to our usual standards. We will address this with our team and see to it that our staff does a better job of cleaning the bathrooms moving forward. For future reference, please know that our front desk is always available to resolve your concerns promptly, so kindly do not hesitate to contact our team if you encounter any issues during your stay. We are here to make your stay as comfortable and enjoyable as possible. We thank you for telling us that everything else was great, and we are grateful for your understanding and appreciation for our staff and parking facility. We are keen to exceed your expectations on a future visit and look forward to welcoming you back when you return to Kamloops. Thank you for staying with us on this journey. Safe travels!Warm Regards,Guest Experience TeamRamada Kamloops
2/10 - Terrível
Chris
19 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
Chris
Hospedou-se por 1 diária em abr. de 2024
Resposta de VR em 20 de abr. de 2024
Hi Chris, It's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologize we fell short in this instance. We strive to exceed our guests' expectations; thus, we take poor experiences very seriously here. We would appreciate more clarity on your issues, as that would allow us to identify areas for improvement and enhance the overall experience for you and other guests in the future. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm Regards,Guest Experience TeamRamada Kamloops
10/10 - Excelente
Leeman
10 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice staff, easy parking
Leeman
Hospedou-se por 2 diárias em fev. de 2024
Resposta de VR em 13 de abr. de 2024
Thank you for staying with us. We look forward to see you again.
6/10 - Ok
Jeremy
7 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
Don’t have the room I booked.
Jeremy
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 11 de abr. de 2024
Hello Jeremy, Thank you for staying with us on this journey and for your review. We strive to deliver a great guest experience, but it's clear that your time with us did not fully meet your expectations. We are sorry that you did not receive the room type you were looking for. In the future, we recommend you book directly through the hotel's brand website or call the hotel directly to guarantee a particular room type. When booking on third-party channels, room types are never guaranteed. You only get to make a preference, which is subject to hotel availability after direct bookings are assigned their guaranteed room types. We hope this information is helpful, and we look forward to another opportunity to exceed your expectations and share a more positive experience. Thank you for choosing us. Safe travels!Warm Regards,Guest Experience TeamRamada Kamloops
10/10 - Excelente
Alvin
5 de abr. de 2024
Alvin
Hospedou-se por 2 diárias em mar. de 2024
Resposta de VR em 26 de abr. de 2024
Thank you for staying with us. We hope to see you again!Team Ramada
2/10 - Terrível
harjit
4 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
harjit
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 9 de abr. de 2024
Hi Harjit, It's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologize we fell short in this instance. We strive to exceed our guests' expectations; thus, we take poor experiences very seriously here. We would appreciate more clarity on your issues, as that would allow us to identify areas for improvement and enhance the overall experience for you and other guests in the future. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm Regards,Guest Experience TeamRamada Kamloops
6/10 - Ok
lucille
28 de mar. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
lucille
Hospedou-se por 1 diária em mar. de 2024
Resposta de HB em 29 de mar. de 2024
Thank you for your review! We apologies for any inconvenience experienced and hope we can provide a better service next time, we hope to see you again!
10/10 - Excelente
Gurjeet Singh
Viagem com a família
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service
Gurjeet Singh
Hospedou-se por 1 diária em mar. de 2024
Resposta de VR em 25 de mar. de 2024
Thank you for staying with us. We hope to see you again!
6/10 - Ok
John
Viagem a dois
21 de fev. de 2024
Pontos positivos: Serviço e funcionários e comodidades
We felt the room wasn’t well lit. The toilet had a broken flush lever. There wasn’t any wash cloths in the bathroom. Didn’t really like the bed, it felt like I was going to roll out of it.
John
Hospedou-se por 1 diária em fev. de 2024
Resposta de VR em 24 de fev. de 2024
Hi John, it's regrettable to learn your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both. Warm Regards,Guest Experience Team Ramada Kamloops
10/10 - Excelente
Hardeep
21 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hardeep
Hospedou-se por 1 diária em fev. de 2024
Resposta de VR em 24 de fev. de 2024
Thank you for staying with us. We hope to see you again :)
2/10 - Terrível
cory
8 de fev. de 2024
Pontos negativos: Serviço e funcionários
Snoby female staff
cory
Hospedou-se por 3 diárias em fev. de 2024
Resposta de HB em 10 de fev. de 2024
Hi Cory we are disappointed to hear that your stay did not meet expectations, we do apologies about the encounter you had with our staff and we are doing everything we can to resolve this problem.
10/10 - Excelente
Rick
4 de fev. de 2024
Rick
Hospedou-se por 1 diária em fev. de 2024
Resposta de VR em 24 de mar. de 2024
Thank you for staying with us. We hope to see you again.
10/10 - Excelente
Thomas
29 de jan. de 2024
Thomas
Hospedou-se por 1 diária em jan. de 2024
Resposta de RP em 1 de fev. de 2024
Thanks for staying with us. We appreciate your feedback!
2/10 - Terrível
Michael
28 de jan. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Nasty smell near the hot tub that was almost unbearable and the rooms felt dirty
Michael
Hospedou-se por 1 diária em jan. de 2024
Resposta de VR em 29 de jan. de 2024
Hi Michael, We are sorry to learn that you did not find your accommodation with us to be satisfactory. We apologize for any disappointment with our product/service and would like to know in more detail about your issues so we can take corrective measures for your future visits. Thank you for taking the time to review us. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Safe travels! Warm Regards, Guest Experience Team Ramada Kamloops
10/10 - Excelente
Gabrielle
21 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Gabrielle
Hospedou-se por 3 diárias em jan. de 2024
Resposta de RP em 25 de jan. de 2024
Thanks for staying with us. We appreciate your feedback!
4/10 - Insatisfatória
Midori
16 de jan. de 2024
Midori
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 9 de fev. de 2024
Hi Midori, it's regrettable to learn your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm Regards,Guest Experience TeamRamada Kamloops
10/10 - Excelente
Amy
14 de jan. de 2024
Amy
Hospedou-se por 1 diária em jan. de 2024
Resposta de RP em 3 de fev. de 2024
Thanks for staying with us. We appreciate your feedback!
10/10 - Excelente
Daniel
12 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Daniel
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 12 de jan. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 - Terrível
Jamie
10 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Jamie
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Care Team em 12 de jan. de 2024
Hi Jamie, We are sorry to learn that you did not find your accommodation with us to be satisfactory. We apologize for any disappointment with our product/service and would like to know in more detail about your issues so we can take corrective measures for your future visits. Thank you for taking the time to review us. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Safe travels!Warm Regards,Guest Experience TeamRamada Kamloops
8/10 - Boa
Jade
7 de jan. de 2024
Jade
Hospedou-se por 1 diária em jan. de 2024
Resposta de VR em 28 de jan. de 2024
Thank you for the review. We are excited to welcome you again.
6/10 - Ok
Dennis
Viagem a dois
7 de jan. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Lipstick on a pig mindset is evident here. Poor attempts at cosmetic cover ups. I would imagine it’s hard in todays economy to keep up with issues.
Dennis
Resposta de VR em 10 de fev. de 2024
Hi Dennis, it's regrettable to learn your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm Regards,Guest Experience Team Ramada Kamloops
10/10 - Excelente
Mary-Louise, Mount Currie
3 de jan. de 2024
Mary-Louise
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 9 de jan. de 2024
Thank you for the 5 out of 5 rating, Mary-Louise! It's great to be at the receiving end of such a wonderful rating, and we hope you had an exceptional stay with us. It was a pleasure to host you, and we look forward to having you back at Ramada Kamloops many more times in the future. Enjoy your travels & Happy New Year! Warm Regards,Guest Experience TeamRamada Kamloops
10/10 - Excelente
Ritu
17 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Ritu
Hospedou-se por 1 diária em dez.. de 2023
Resposta de VR em 18 de dez. de 2023
Thank you so much for your review. We are looking forward to welcome you again :)
10/10 - Excelente
Joshua
16 de dez. de 2023
Joshua
Hospedou-se por 1 diária em dez.. de 2023
Resposta de VR em 18 de dez. de 2023
Thank you so much for your review. We are looking forward to welcome you again :)
2/10 - Terrível
Satinder
Viagem com a família
9 de dez. de 2023
Pontos negativos: Condições e instalações da propriedade
No heat no lock
Street light comes in the night time
Hallways dirty
Satinder
Hospedou-se por 1 diária em dez.. de 2023
Resposta de VR em 10 de dez. de 2023
Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Warm Regards, Guest Experience Team Ramada Kamloops
8/10 - Boa
Isabelle, Maple Ridge
Viagem a dois
8 de dez. de 2023
Pontos positivos: Serviço e funcionários
Pretty view from my room of the mountains and good breakfast place. I didn’t care much for the room itself but it did just fine for the night. Average hotel conditions.
Isabelle
Hospedou-se por 1 diária em dez.. de 2023
Resposta de VR em 9 de dez. de 2023
Thank you for your review. We look forward to welcome you again.
10/10 - Excelente
Katherine
29 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Katherine
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Care Team em 1 de dez. de 2023
Hey Katherine, Thank you for the positive review. We appreciate it. We hope your stay at Ramada Kamloops was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.
2/10 - Terrível
Myles
Viagem com família e crianças pequenas
27 de nov. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Metal sticking out of the bed frame constant hitting on the feet
Myles
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de VR em 17 de dez. de 2023
Thank you Myles for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Warm Regards, Guest Experience Team Ramada Kamloops
10/10 - Excelente
Norman
Viagem de negócios
27 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The accommodations were everything I needed for a one night stay. Good TV selection, clean room and walking distance to eateries. The price was also very affordable.
Norman
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Care Team em 30 de nov. de 2023
Dear Norman, We are always pleased to receive feedback from our guests in relation to their stays at Ramada Kamloops, and we are thrilled to hear that our hotel was a great match for your needs on this trip. We are glad that you found the room clean and price affordable, and it's nice to read that our location suited you. We are also happy to know that our TV channel selection was to your satisfaction, and we hope your stay was comfortable and you had easy access to everything you needed. Thank you for choosing our hotel for your accommodations and leaving us a 5-star review. We really appreciate both. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm Regards,Guest Experience TeamRamada Kamloops
8/10 - Boa
Phil
26 de nov. de 2023
Phil
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Care Team em 16 de dez. de 2023
Thank you for your review. We look forward to welcome you again.
6/10 - Ok
Melissa
18 de nov. de 2023
Melissa
Hospedou-se por 1 diária em nov. de 2023
Resposta de VR em 9 de dez. de 2023
Thank you for your review. We look forward to welcome you again.
8/10 - Boa
Bobbi
Viagem a dois
17 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cute older hotel, basic rooms, close to restaurants and a spa is located in the hotel. Overall a pleasant stay. The elevator is tiny so we walked up the stairs to the third floor many times. Great for aerobic workouts
Bobbi
Hospedou-se por 1 diária em out. de 2023
Resposta de VR em 19 de nov. de 2023
Thank you for staying with us. We hope to see you again!
8/10 - Boa
jamal
14 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
T
jamal
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de VR em 14 de nov. de 2023
Thank you for staying with us. We look forward to welcome you again!
10/10 - Excelente
Jennifer
Viagem com a família, Viagem com animais de estimação
11 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The manager on staff when we check in was extremely nice and very helpful
Jennifer
Hospedou-se por 1 diária em nov. de 2023
Resposta de HB em 11 de nov. de 2023
Thank you Jennifer for us. We are glad you found your stay pleasant and we hope to host you sometime again.
6/10 - Ok
Gracy
Viagem de negócios
6 de nov. de 2023
Pontos positivos: Serviço e funcionários
will avoid stay here in future
Gracy
Hospedou-se por 1 diária em nov. de 2023
Resposta de VR em 9 de nov. de 2023
Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Warm Regards,Guest Experience TeamRamada Kamloops
10/10 - Excelente
Diane
4 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e comodidades
I was travelling with a uHaul trailer. Parking is difficult for vehicles towing trailers. Hotel is on a busy street with no curbside parking.
Diane
Hospedou-se por 1 diária em out. de 2023
Resposta de VR em 4 de nov. de 2023
We are sorry to hear that you encountered difficulties finding street parking during your stay, despite it being available. Your feedback is important to us, and we will investigate this issue to ensure that future guests do not face a similar inconvenience. We apologize for any inconvenience this may have caused you.
10/10 - Excelente
Eyasu
Viagem com a família
1 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All good like cleaning, quite and customer service
Eyasu
Hospedou-se por 1 diária em out. de 2023
Resposta de Gk em 4 de nov. de 2023
Hey Eyasu, Thank you for the positive review. We appreciate it. We hope your stay at Ramada Kamloops was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.
6/10 - Ok
Yarah
31 de out. de 2023
Pontos negativos: Limpeza e serviço e funcionários
it was okay. staff was relatively nice but not extremely welcoming.
Yarah
Hospedou-se por 1 diária em out. de 2023
Resposta de Gk em 1 de nov. de 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply value the opinions of our guests, and we're truly sorry to hear that your experience did not meet your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to host you again in the future.
8/10 - Boa
Teressa
29 de out. de 2023
Teressa
Hospedou-se por 1 diária em out. de 2023
Resposta de VR em 19 de nov. de 2023
Thank you for staying with us. We hope to see you again!
10/10 - Excelente
Hailey
29 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hailey
Hospedou-se por 1 diária em out. de 2023
Resposta de Gk em 1 de nov. de 2023
Thank you for the review.
8/10 - Boa
Viajante verificado
Viagem com a família
29 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good for price
Good for the price. Great location close to TRU and numerous restaurants and services.
Room in East Wing. Pet friendly with $20 surcharge. When we arrived the heater was unplugged - room was very cold and took hours to warm. Blankets were thin and duvet would have been nice.
Viajante verificado
Hospedou-se por 1 diária em out. de 2023
Resposta de VR em 29 de out. de 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply value the opinions of our guests, and we're truly sorry to hear that your experience did not meet your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to host you again in the future.
6/10 - Ok
Tanya
Viagem com a família
28 de out. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Tanya
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Care Team em 1 de nov. de 2023
Hi Tanya, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Warm Regards,Guest Experience TeamRamada Kamloops
8/10 - Boa
Tammie
22 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The front end staff are excellent. They make the stay perfect
Tammie
Hospedou-se por 1 diária em out. de 2023
Resposta de VR em 22 de out. de 2023
Thank You. We look forward to see you again!Ramada by Wyndham
6/10 - Ok
Dean
Viagem de negócios
10 de out. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Business stay
Hotel staff were extremely friendly and helpful. Room was very dated however comfortable. Noise from other rooms and hallway was extremely disruptive. For the budget price, one can't complain, however if you are looking for a restful quiet rest, not the choice.
Dean
Hospedou-se por 1 diária em out. de 2023
Resposta de VR em 29 de out. de 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply value the opinions of our guests, and we're truly sorry to hear that your experience did not meet your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to host you again in the future.
2/10 - Terrível
Laurice
Viagem com a família
9 de out. de 2023
Pontos negativos: Limpeza
Filthy room. Appears to have fist holes in door, mould in shower, terrible smell of a cat that had sprayed the room. Brought to attention of desk clerk and he told me he would pass on my concerns to manager when they arrive in two days!
Never again.
Laurice
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Care Team em 13 de out. de 2023
Hi Laurice, We are very disappointed to read your review of our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We take guest feedback very seriously, and we will have your comments additionally reviewed by our maintenance and housekeeping departments to ensure our standards of upkeep and cleanliness are maintained at all times. Furthermore, we will see to it that our staff does a better job of airing out the rooms moving forward. We also want you to know that we always try to give our guests a fresh room if notified of any issues at check-in. We are saddened to read that you feel that you wouldn't stay with us again. We are sure that you will not have the same experience on another occasion, and we hope you will reconsider. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience TeamRamada Kamloops
2/10 - Terrível
Dyreen
8 de out. de 2023
Pontos negativos: Limpeza e condições e instalações da propriedade
Dyreen
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Care Team em 14 de out. de 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 - Excelente
Barry
7 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Barry
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Care Team em 12 de out. de 2023
Hey Barry, Thank you for the positive rating. We appreciate it. We hope your stay at Ramada Kamloops was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards,Guest Experience TeamRamada Kamloops
10/10 - Excelente
Lorraine
26 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lorraine
Hospedou-se por 1 diária em set. de 2023
Resposta de Customer Care Team em 27 de set. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 - Terrível
Hamza
25 de set. de 2023
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Dirty
Hamza
Hospedou-se por 1 diária em set. de 2023
Resposta de Customer Care Team em 28 de set. de 2023
Hi Hamza, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay, and we would like to know in more detail about the issues so that we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience TeamRamada Kamloops