4/10 - Insatisfatória
GRACE
Viagem a dois, Viagem com a família
8 de set. de 2025
The hotel has no noise insulation whatsoever
between the guest rooms and the bar/ restaurant area located on the roof of the hotel. We stayed in an executive room on the 4th floor ( supposedly one of their better rooms) and unfortunately, we could not sleep because of the intense noise. It was as if the DJ was playing in our room. We stayed nine days total - 4 of those days we were not able to sleep peacefully from 11 pm to 1am in the morning. For €506 per night this is absolutely unacceptable.
The best part of the hotel experience was the housekeeping efforts. Hard-working people trying to keep the place neat. During check out the gentleman at the reception was not able to explain some of the charges on our bill. We did have a VIP access privileges which included 10 % discounts at the restaurants- which was not automatically applied as it should have been. We had to ask for it line item by line item. In conclusion, this by no means is a five star hotel. Unfortunately, we will skip this hotel next time.
If you are searching for a five star hotel, sadly, this is not the place to stay. We have been told that they were going to send our receipt to our email. We are still not in the receipt of it even though we checked out Sunday 3am.
GRACE
Hospedou-se por 9 diárias em ago. de 2025