4/10 - Insatisfatória
Augusto
4 de set. de 2017
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Unusable internet / close to Congress Center
- There is no reliable internet. The wifi connection is terrible. It didn't work at all in many places in my room, like the table, and even in the spots it worked it was absurdly slow and unstable, even considering the router was just outside my room and I had a strong signal. Couldn't really do almost anything with it, which was terrible considering how much I needed a good internet connection to guide me in this unorganized country. There was no cable connection available (there was a plug in my room but it didn't work, meaning I couldn't use any kind of internet on my computer in the room's table).
- There is no room service, at best you can order food to be delivered at the hotel for you. But considering the wifi is not good enough to do that by yourself, you must ask in the reception, and they have a really hard time to understand more advanced english and more than once didn't order exactly what I asked.
- Prior to my stay I tried to contact the hotel, but they didn't answer my emails trying to confirm my reservation. So a week before my trip I called the hotel, and they told me it had been canceled. No excuses, no apologies, as if that was natural. I had made the reservation using Hotels.com and so I called them and they remade the reservation. I'm not sure whose fault it was (the hotel or Hotels.com), as one blamed the other, but I won't use neither of those anymore. Had I not called I would potentially arrive in Istanbul late at night with no place to stay.
Augusto
Hospedou-se por 10 diárias em ago. de 2017
