The hotel has a nice exterior and looks promising at first glance. However, the rooms are extremely small, and overall, the hotel barely qualifies as a 4-star establishment, let alone five.
Breakfast was repetitive and very limited in variety, far below the standard expected from a 5-star hotel. The restaurant manager and several staff members were unprofessional — their uniforms were not even ironed, and they spoke loudly and constantly, which was quite disturbing during meals.
Cleanliness was another major issue. Our room was dusty and had mold in several areas, including on the bed. When I pointed it out to the staff, the responsible person only apologized without taking any real action.
As someone who travels frequently, I can confidently say this hotel — despite being a local Turkish brand — falls far short compared to international luxury hotels. Unfortunately, I cannot recommend it to travelers expecting true 5-star service and quality.
